It was pretty interesting taking out the old filters and seeing some of the gunk it kept out of our water. The filters where easy to swap in and out. The water taste great and I feel confident with the water quality that comes out. I'm very happy with them.
Pros: Clean taste, Good Water Flow, Easy to install
I am not sure why you made it so difficult to chnage the filters . Its so difficult to even remove them from the casing. My previous filter system was so easy to chnage. Which encorages users to chnage their filters often
Pros: No odor, Clean taste
Cons: Slow pour, Filters need replacing too often, Difficult to install
No, I would not recommend this to a friend.
Response from aquasana.comBy Customer Support, Aquasana Customer Support, June 26, 2024
Thank you for bringing this to our attention. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.
If you’re open to discussing your experience further, please message us, and we will work to provide a resolution soon. You may also contact us directly at 866-662-6885 Option 1, Monday through Friday from 8 am-5:30 pm CST, or email us at support@aquasana.com
We are extremely pleased with the quality of the water it produces
Pros: Clean taste, Long lasting filter, Good Water Flow, Nice faucet
Cons: Filters need replacing too often, Difficult to install
I would recommend this to a friend!
Written by a customer while visiting aquasana.com
Customer Rating
1
The filters need replacement every 3 months
on November 15, 2017
Posted by: Normana400
from San Mateo, CA, United States
I have a prestine water source. San Francisco water comes from Hetch Hetchy. I’ve had this RO system for 6 months and am having to replace the filters for the third time. The issue appears to just be the stage 1 filter, yet they force you to buy stage 1 and 2 together. It’s because of those 2 issues (having to by the filters twice as often as you need to and that you have to buy the filters in sets) as the reasons that I wouldn’t recommend this filter system.
Pros: Clean taste
Cons: Slow pour, Filters need replacing too often, Not durable
No, I would not recommend this to a friend.
Response from aquasana.comBy Aquasana Service Team, Aquasana Customer Care, September 24, 2018
Hetch Hetchy water i some of the putest water in the US The problem with this is the lack of minerals in the mountain runoff water and surface water in the Hetch Hetchy water supply. Our systems are activated by minerals in the water. If there are no or little minerals in the water on any given day due to the change in the source of the water, the unit will not activate. This is a common issue with Nortwestern communities due to the mountains and lakes being a major water source.
The unit works well but I wish it had more pressure. ALSO, the replacement filters don't come with instructions and there are none on their website. It would be a big help if they did
Pros: Clean taste
Cons: Slow pour, Filters need replacing too often, Difficult to install