Customer reviews from aquasana.com
Stage 1 and 3 Replacement Filters for Aquasana OptimH2O Reverse Osmosis + Claryum 3-Stage Under Sink Water Filter System - White
Average customer rating
4.5
(122 Reviews)
Rating breakdown 122 reviews
5 Stars
90
4 Stars
17
3 Stars
6
2 Stars
2
1 Star
7
91%of customers recommend this product.
(
104 out of
114)
Customer Reviews for Stage 1 and 3 Replacement Filters for Aquasana OptimH2O Reverse Osmosis + Claryum 3-Stage Under Sink Water Filter System - White
Posted by: St.James
from Wisconsin
Verified Purchase:Yes
The new filter is very good and works nicely. I would give it 5 stars for the product itself, but if it is sent missing a hose then takes a month to get the right hose, well, that is an issue. NOTE: my son got the exact same Osmosis Under the Sink Filtration System and his was also missing the same 3/8" hose. He is a plumber so he was able to use a different hose. There was issues with the hose leaking but he was able to fix his and mine. I am still waiting for the white 3/8" hose after I was sent the wrong one. Not sure why the 3/8" hose was not in the box because it is listed as a standard part.
Water tastes good and we do love the filtration system. I would highly recommend it, although Aquasana really needs to do some work on Quality Control to ensure the white 3/8" hose is in ALL of their products when the Systems are being packed.
Customer Service is good, the folks that are packing and shipping need training.
Water tastes good and we do love the filtration system. I would highly recommend it, although Aquasana really needs to do some work on Quality Control to ensure the white 3/8" hose is in ALL of their products when the Systems are being packed.
Customer Service is good, the folks that are packing and shipping need training.
Pros: No odor, Clean taste, Long lasting filter, Nice faucet
Cons: Slow pour
I would recommend this to a friend!
Written by a customer while visiting aquasana.com
Posted by: Dunn
Verified Purchase:Yes
The filters are fine, I'm sure, however during install I've had 2/3 canisters leak post install during testing. I've spoken with others how've done the install and they've experienced the same results. There's clearly an issue with the seal on the canisters for the filters.
Cons: Slow pour, Difficult to install, Not durable
No, I would not recommend this to a friend.
Response from aquasana.comBy Aquasana Customer Support, Support Team , July 30, 2022
Hello,
Thank you for bringing this to our attention. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.
If you’re open to discussing your experience further, please contact us with your customer and purchase order information, and we will work to provide a resolution soon. You may contact us directly at 866-662-6885 Option 1, Monday thru Friday from 8 am-5:30 pm CST, or email us at support@aquasana.com.
We look forward to hearing from you!
-Aquasana Customer Support
Thank you for bringing this to our attention. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.
If you’re open to discussing your experience further, please contact us with your customer and purchase order information, and we will work to provide a resolution soon. You may contact us directly at 866-662-6885 Option 1, Monday thru Friday from 8 am-5:30 pm CST, or email us at support@aquasana.com.
We look forward to hearing from you!
-Aquasana Customer Support
Written by a customer while visiting aquasana.com
Posted by: Ian H2O
from Upland
Verified Purchase:Yes
Water tastes amazing! Installation was straight forward for the most part
Pros: Clean taste, Easy to install
I would recommend this to a friend!
Written by a customer while visiting aquasana.com
Posted by: jjinca
Verified Purchase:Yes
Water tastes excellent and love the convenience. As far as replacing filters, it would be helpful to have marks to line up on the filter and where it screws in to get it in correct position to turn.
Pros: Clean taste, Nice faucet
I would recommend this to a friend!
Written by a customer while visiting aquasana.com
Posted by: clean water for a cuppa
from British Columbia
Verified Purchase:Yes
Thanks to the aquasana filters, our water no longer tastes like dirt and is clear rather than cloudy. Our tap water is heavily chlorinated, and the filters take all the smell and taste away. Installation is fairly straightforward and we were able to do it ourselves, without the help of a plumber.
Pros: Easy to clean, No odor, Clean taste, Long lasting filter, Durable
Cons: Slow pour
I would recommend this to a friend!
Written by a customer while visiting aquasana.com
Posted by: Kels
from Utah
Verified Purchase:Yes
Installation was pricey because we hired someone but the water tastes amazing and we haven’t had any problems so far!
Pros: No odor, Clean taste, Nice faucet
Written by a customer while visiting aquasana.com
Posted by: Disgruntled owner
from NC
Verified Purchase:Yes
One of the two rubber O-rings at the top of the replacement yellow filter got mangled during a straightforward insertion. Its condition was noticed when a massive leak occurred upon reopening the water supply.
Pros: Clean taste, Nice faucet
Cons: Difficult to install, Not durable
No, I would not recommend this to a friend.
Response from aquasana.comBy Aquasana Customer Support, Aquasana Customer Support, March 2, 2023
Hello,
We’re sorry to hear that your o ring got dislodged. Please feel free to give us a call at 866-662-6885, option 1, and one of our friendly customer service representatives will be more than happy to assist in placing an order for the correct part needed! Our phones are open Monday through Friday from 8am to 5pm CST.
-Aquasana Customer Support
We’re sorry to hear that your o ring got dislodged. Please feel free to give us a call at 866-662-6885, option 1, and one of our friendly customer service representatives will be more than happy to assist in placing an order for the correct part needed! Our phones are open Monday through Friday from 8am to 5pm CST.
-Aquasana Customer Support
Written by a customer while visiting aquasana.com
Posted by: Bonita Bill
from Bonita Springs, Florida
Verified Purchase:Yes
Can’t enjoy because I can’t stop the leaking after installing new filters
Response from aquasana.comBy Aquasana Customer Support, Aquasana Customer Support, April 1, 2023
Hi Bonita,
We're sorry to hear that you are experiencing leaking issues after replacing the filters. Please reach out to us directly at 866-662-6885, option 1 or support@aquasana,com so that we may further assist in troubleshooting the issues! Our phones are open Monday through Friday from 8am to 5pm CST. We look forward to hearing from you soon!
-Aquasana Customer Support
We're sorry to hear that you are experiencing leaking issues after replacing the filters. Please reach out to us directly at 866-662-6885, option 1 or support@aquasana,com so that we may further assist in troubleshooting the issues! Our phones are open Monday through Friday from 8am to 5pm CST. We look forward to hearing from you soon!
-Aquasana Customer Support
Written by a customer while visiting aquasana.com