Customer reviews from aquasana.com
Replacement Filter Cartridges for Aquasana AQ-5200 2-Stage 500-gal. Under Sink Water Filtration System - White/Red/Yellow
Average customer rating
4.6
(1,191 Reviews)
Rating breakdown 1,191 reviews
5 Stars
879
4 Stars
244
3 Stars
32
2 Stars
18
1 Star
18
97%of customers recommend this product.
(
730 out of
755)
Customer Reviews for Replacement Filter Cartridges for Aquasana AQ-5200 2-Stage 500-gal. Under Sink Water Filtration System - White/Red/Yellow
Posted by: VMJP
from Long Island, NY
Verified Purchase:Yes
This is my third replacement filter, the second one was very sluggish and had to wait until it ran it's course(which took awhile).With this replacement, I can finally see what we were missing in terms of water flow. Now it's a pleasure to use it and will definitely buy it again and recommend it.
Pros: Clean taste, Good Water Flow, Easy to install
I would recommend this to a friend!
Written by a customer while visiting aquasana.com
Customer Rating
1
Too short
on October 3, 2022
Posted by: Mark M
from Phoenix
I've bought two sets of these replacement filters. Water would not flow through them. Returned the first set thinking maybe just a bad set. Second set did same thing. Measured original filter and replacement with my machinist grade dial caliper. Replacement filters are .020-.025" shorter. Doesn't seem like much but it's enough to not open the valve in the lid of canister.
No, I would not recommend this to a friend.
Response from aquasana.comBy Aquasana Customer Support, Support Team , November 1, 2022
Hello,
Thank you for your review. We’re so sorry to hear your system experienced issues! For any of our filters, should an issue occur and a replacement is needed, we do offer a One-Year Guarantee on our products. It is always our goal to provide quality, affordable products with health benefits. To better assist you, we ask that you email us your contact information including a callback number directly at support@aquasana.com. With this information in hand, we will work to best assist you.
We look forward to hearing from you!
-Aquasana Customer Support
Thank you for your review. We’re so sorry to hear your system experienced issues! For any of our filters, should an issue occur and a replacement is needed, we do offer a One-Year Guarantee on our products. It is always our goal to provide quality, affordable products with health benefits. To better assist you, we ask that you email us your contact information including a callback number directly at support@aquasana.com. With this information in hand, we will work to best assist you.
We look forward to hearing from you!
-Aquasana Customer Support
Written by a customer while visiting aquasana.com
Posted by: Julianne
from Texas
Verified Purchase:Yes
After our friend installed the system for us I was so excited to taste clean good tasting water! I sold our Brita and the filters I had.
I’m very impressed with this small unit and recommend it.
I’m very impressed with this small unit and recommend it.
Pros: Easy to clean, No odor, Clean taste, Long lasting filter, Good Water Flow, Durable, Nice faucet
I would recommend this to a friend!
Written by a customer while visiting aquasana.com
Posted by: Aquadude
from Chicago
Verified Purchase:Yes
The product does what it advertises. Clean water. Easy to install. Filters are not free, but they last half a year or more for two of us. Reordering was easy enough. All in all, a fine experience.
Pros: No odor, Clean taste, Long lasting filter, Good Water Flow, Nice faucet, Easy to install
I would recommend this to a friend!
Written by a customer while visiting aquasana.com
Posted by: Claude
from KCK
Verified Purchase:Yes
The filters do a great job and I feel much safer drinking the filtered water over our local tap water. I feel like I drink more water because of it.
Pros: Easy to install
I would recommend this to a friend!
Written by a customer while visiting aquasana.com
Posted by: trae
from Santa Ana, CA
Verified Purchase:Yes
I've been enjoying my clean water. saving money in bottle water plus it taste better and cleaner. the process of switching filters was easy.
Pros: Clean taste, Easy to install
Cons: Filters need replacing too often
I would recommend this to a friend!
Written by a customer while visiting aquasana.com
Posted by: PS CPA
from Milford CT
Verified Purchase:Yes
I like the filtration system, but after the replacement of the filters the water is slow coming out, even after Aquasana sent new filters it is better but still not were the original water pressure was when I first install the filter.
Pros: Clean taste, Easy to install
Cons: Slow pour
I would recommend this to a friend!
Response from aquasana.comBy Aquasana Customer Support, Support Team , January 11, 2023
Hello,
We certainly wish to help resolve this soon! Kindly proceed with the following troubleshooting steps:
Step 1: Turn off the main water supply underneath the sink.
Step 2: Detach the sump from the cap, and then re-attach, tightening the cap until it's flush with the sump.
Step 3: Use a sump wrench if necessary. Be sure to avoid over-tightening, as an under, or over-tightened cap can damage the hardware and cause leaks in your system. This process should mitigate that issue.
Step 4: Once re-threaded and re-attached, test by turning the water supply back on.
If further guidance is needed, we kindly ask you to contact us directly at 866-662-6885 Option 1, Monday thru Friday from 8 am-5 pm CST.
-Aquasana Customer Support
We certainly wish to help resolve this soon! Kindly proceed with the following troubleshooting steps:
Step 1: Turn off the main water supply underneath the sink.
Step 2: Detach the sump from the cap, and then re-attach, tightening the cap until it's flush with the sump.
Step 3: Use a sump wrench if necessary. Be sure to avoid over-tightening, as an under, or over-tightened cap can damage the hardware and cause leaks in your system. This process should mitigate that issue.
Step 4: Once re-threaded and re-attached, test by turning the water supply back on.
If further guidance is needed, we kindly ask you to contact us directly at 866-662-6885 Option 1, Monday thru Friday from 8 am-5 pm CST.
-Aquasana Customer Support
Written by a customer while visiting aquasana.com
Posted by: KATKAM
from Goodrich, Michigan
Verified Purchase:Yes
I really notice a difference in quality of the water.
Pros: Easy to clean, No odor, Clean taste, Long lasting filter, Good Water Flow, Durable, Nice faucet, Easy to install
Cons: Slow pour
I would recommend this to a friend!
Written by a customer while visiting aquasana.com