Customer reviews from aquasana.com
Aquasana - Clean Water Machine - Black
Average customer rating
3.6
(220 Reviews)
Rating breakdown 220 reviews
5 Stars
99
4 Stars
34
3 Stars
24
2 Stars
21
1 Star
42
66%of customers recommend this product.
(
141 out of
213)
Customer Reviews for Aquasana - Clean Water Machine - Black
Posted by: Still Thirsty
from New York, NY
Verified Purchase:Yes
Needed a water purifying system when I relocated to NYC for half a year for work. Was looking for something that effectively purifies but is also affordable and requires zero installation, that can be easily shipped home (to LA) once my job completes. This machine was great for the first month or normal use. Provided clean water with noticeably better taste and smell. I typically refill it around 3-4x a day and use for drinking water, coffee and light cooking. In the past week it has started leaking badly from the bottom rear. I thought maybe the filter needed to be replaced, but I have only used (greatly overestimating) about 80-90 gallons, which is less than a third of the filter’s life. Do not buy this unless you want to deal with leaks. This is a known issue with this machine, based on other reviews - Aquasana really needs to resolve this. So disappointing! The Clean Water Machine was otherwise exactly what I wanted. (Have reached out to customer support - Will happily revise this review if it can get resolved.) In the meantime, I’ve taken a cue from other reviews and placed both a towel and baking sheet under the machine to minimize clean up - ruins the machine’s otherwise small counter footprint.
Pros: No odor, Clean taste, Easy to install
Cons: Not durable
No, I would not recommend this to a friend.
Written by a customer while visiting aquasana.com
Customer Rating
1
Need to fix the constant leaks
on January 20, 2021
Posted by: Tung Ly
from Arlington, VA
Aquasana design the machine so that it has to be air tight to keep the vacuum to keep the water from leaking. It's so sensitive that maybe 1 out or 4 machine are not leaking and even then by the time you change the filter it leaks. I wish I can install an under sink filter so that I do not have to deal with this machine.
Pros: Clean taste, Easy to install
Cons: Not durable
No, I would not recommend this to a friend.
Written by a customer while visiting aquasana.com
Posted by: Wet countertop Mike
from Massachusetts
Verified Purchase:Yes
OK so first to its credit, the water tastes great. We just moved to an area that has a ridiculously high chlorine level in the public water, so bad it smells like a public pool when you first turn on the faucet. The Aquasana works beautifully for providing fresh tasting water with minimal ppm. But the device itself is a disaster! It has always been a bit of a trick removing the pitcher from the base, but that I can get over. The main problem now is that when the pitcher is placed on the base the filter turns on and never stops. It just keeps making that awful noise (another downside to the device is that it is very loud when filtering the water). I think this is happening because it isn't fully emptying the filtered water back into the filter; some of it remains in the base. Which also means that any time the thing gets jiggled water leaks out of the base all over the counter. This started happening less than 2 weeks after we got it.
Pros: No odor, Clean taste
Cons: Not durable
No, I would not recommend this to a friend.
Written by a customer while visiting aquasana.com
Customer Rating
1
Terrible
on June 30, 2021
Posted by: MrsAngelala
One star for filtering water quickly. The water tastes okay.
This machine has major issues. It leaks out of the bottom of the back, the part where the filter sits, and loses so much water that we have to change out a super-absorbent dish drying mat literally every-other-day. The filter is supposed to last six months, but the light went from blue to red (change filter signal) in less than two months. To top it off, once the light goes red, you can't filter any water *at all* until you change the filter. Good luck if you're on your way out of the house in a hurry.
Two minor issues -- the machine is quite loud, about as loud as a handheld vacuum, so you can't converse while it's running in the same room. Also, be prepared to wait: the unit took more than a month to arrive at my house.
Cons: Filters need replacing too often, Not durable
No, I would not recommend this to a friend.
Written by a customer while visiting aquasana.com
Customer Rating
1
Leaks terribly
on February 7, 2022
Posted by: R Major
from Charlotte, NC
Cons…We’ve had 2 units now, and both have leaked horribly, they are very loud when they run, and pitchers are not easy to clean.
Pro…water tastes good, product is easy enough to use
We are spending the extra $ and getting a R/O system.
Pros: Clean taste, Easy to install
Cons: Filters need replacing too often, Not durable
No, I would not recommend this to a friend.
Written by a customer while visiting aquasana.com
Customer Rating
5
great tasting water!!!
on January 5, 2019
Posted by: mgzyl
from buffalo, ny
excellent product. very easy to set up and the water is fresh and delicious.
Pros: No odor, Clean taste, Good Water Flow, Easy to install
I would recommend this to a friend!
Written by a customer while visiting aquasana.com
Customer Rating
1
Leaks & mold
on November 30, 2020
Posted by: Kris’s leaky mold machine
from Lehigh Valley, Pennsylvania
I’ve had two of these and they both leak terribly. There’s always a puddle underneath it so I have it sitting on a cookie sheet ever since the water ran down & damaged my cabinets. Customer service sent me another one but it leaks just like the first one. It comes out of the top, runs down the side & looks like it’s leaking from the bottom. And you constantly have to wash & keep dry the top part where the water dispenses because a black slimy mold is always present. I like the filter, the water tastes great but introducing mold isn’t healthy, defeats the purpose. It’s very loud and it takes up a lot of counter space along with my leak catcher cookie sheet, so it was a big disappointment for a hundred bucks, husband hates it and I expected better. But since I won’t see a refund, I have been dealing with the constant clean up. Make sure you have lots of paper towels ready!
Pros: Clean taste
Cons: Slow pour, Not durable
No, I would not recommend this to a friend.
Written by a customer while visiting aquasana.com
Customer Rating
5
My opinion on the countertop water machine.
on March 26, 2021
Posted by: RoseofSharon
from Baltimore, Maryland
I purchased my water machine back in November 2020. I have absolutely no complaints, I just wish the machine was a little bigger. I says that the two filters should last for 6 months I believe. However, one filter may last me two months. I do
recommend this to someone who is considering it.
recommend this to someone who is considering it.
Pros: Easy to clean, Clean taste, Good Water Flow, Durable, Easy to install
I would recommend this to a friend!
Written by a customer while visiting aquasana.com