Customer reviews from aquasana.com
Aquasana - Clean Water Machine - Black
Average customer rating
3.6
(220 Reviews)
Rating breakdown 220 reviews
5 Stars
99
4 Stars
34
3 Stars
24
2 Stars
21
1 Star
42
66%of customers recommend this product.
(
141 out of
213)
Customer Reviews for Aquasana - Clean Water Machine - Black
Customer Rating
1
Leaks from everywhere
on October 14, 2020
Posted by: JJPJ
from Pennsylvania
I have been using Aquasana for years and recommend the filters and systems to family and friends, however, this product is severely flawed. It leaks from the top of the system--both the case where the filter is located and at the faucet in front--at the bottom where the water is filtered, AND at the very bottom of the filter itself. The design is just completely wrong in every way.
The pitcher itself is also NOT 1 gallon as the description notes (that's only for the dispenser type) and one has to be careful if it's filled to the top because there is no covering on the spout and it will spill if not picked up perfectly level.
Don't buy until they address these multiple concerns.
Pros: No odor, Clean taste
Cons: Not durable
No, I would not recommend this to a friend.
Written by a customer while visiting aquasana.com
Customer Rating
5
Fantastic Product!!!
on February 20, 2021
Posted by: Mckey
from Gilbertsville Pa
I’ve read the pros and cons reviews and I want to tell you read the pros. I have had my unit which came with the dispenser unit and refrigerator pitcher for over 9 years!!! We have the worse public water around. I can not drink what comes out of my faucet but use my Aquasana machine daily for everyday drinking and use it in my coffee machine. (My coffee machine requires filtered water). We have experienced recently (after 9 years) leaking from the base but a quick fix was all that was needed. With the over use of taking it out to refill with water the o ring on the dispenser had become jammed into the underside. All we did was inspect the o ring found it to still be okay and just put it back on and no more leaks!!! I would suggest to anyone having leaks from the base to check that o ring and if needed just replace.
Pros: Clean taste
I would recommend this to a friend!
Written by a customer while visiting aquasana.com
Customer Rating
1
Leaky unit
on July 14, 2021
Posted by: Maciek
from Temecula, California
The filter actually does filter the water great! However, there is a design flaw in the units...they all leak, seriously! I have replaced two, and on my third one and still leaking on counter. It would be great to hear from Aquasana if they would do a recall and fix this simple leak issue......
Pros: No odor, Clean taste, Good Water Flow
Cons: Not durable
No, I would not recommend this to a friend.
Written by a customer while visiting aquasana.com
Customer Rating
1
Leaks all over the counter
on January 15, 2022
Posted by: ShirleyW
from Massachusetts
Although the machine does seem to do a good job of filtering water, over time it starts to filter water all over our counters. I have purchased four of these machines and they are all leaking.
Pros: Clean taste, Easy to install
Cons: Not durable
No, I would not recommend this to a friend.
Written by a customer while visiting aquasana.com
Customer Rating
5
Great machine, but leaks.
on June 10, 2018
Posted by: Conebone
from Destin fl
Makes very clean water, but leaks and makes a mess in counter top. Does anyone know how to fix the leaking?
Pros: No odor, Clean taste
I would recommend this to a friend!
Response from aquasana.comBy Team Aquasana, Customer Service, June 11, 2018
Dear Conebone,
We're so sorry to hear that you've experienced an issue with your system. We strive to provide high quality products, but it sounds like we missed the mark.
Please call our Customer Service department at 866.662.6885 and we would be happy to get you taken care of right away!
We're so sorry to hear that you've experienced an issue with your system. We strive to provide high quality products, but it sounds like we missed the mark.
Please call our Customer Service department at 866.662.6885 and we would be happy to get you taken care of right away!
Written by a customer while visiting aquasana.com
Customer Rating
5
Fantastic product
on August 19, 2018
Posted by: Sonya Platt
from Rathdrum, Idaho
We love love love this product. We were looking for an efficient filtration system for our rv but yet could still use at home. I highly recommend this product to my rv groups too.
Pros: Easy to clean, No odor, Clean taste, Long lasting filter, Good Water Flow, Durable, Easy to install
I would recommend this to a friend!
Response from aquasana.comBy Aquasana Service Team, Aquasana Customer Care, August 22, 2018
Thank you for your feedback! We are delighted you are enjoying your Clean Water System in your RV. It makes drinking water so much easier on the move! We look forward to assisting you in the future should you need any assistance!
Written by a customer while visiting aquasana.com
Posted by: Aquasana Family
from Boston, MA
Verified Purchase:Yes
We love our new Aquasana pitcher. It's larger in the jug than our old counter top pitcher but takes up the same amount of counter space. Before, we had to add flavors to the old pitcher water, but not with this - the water is sweet and cold. Even our kiddo drinks it whereas before he preferred seltzer! And we love the auto shipment of the filters. Don't even have to think about it and they arrive on time!
Pros: Easy to clean, No odor, Clean taste, Long lasting filter, Good Water Flow, Durable, Easy to install
I would recommend this to a friend!
Written by a customer while visiting aquasana.com
Posted by: John J
from Boston
Verified Purchase:Yes
My entire family and some friends use the under-sink unit and/or the attachment to the faucet so I enjoy the water quality. This product, however, leaks everywhere (as many of the reviews stated). It's also very misleading as it is advertised as it shows 'ONE GALLON' on the product description and then mentions it's only a half gallon for the pitcher option. The water tastes great, but the quality of the product doesn't meet its price, which includes buying expensive replacement filters in future months.
Pros: Clean taste
Cons: Not durable
No, I would not recommend this to a friend.
Written by a customer while visiting aquasana.com