Customer reviews from aquasana.com
Aquasana - Clean Water Machine - Black
Average customer rating
3.6
(220 Reviews)
Rating breakdown 220 reviews
5 Stars
99
4 Stars
34
3 Stars
24
2 Stars
21
1 Star
42
66%of customers recommend this product.
(
141 out of
213)
Customer Reviews for Aquasana - Clean Water Machine - Black
Customer Rating
2
Great if it didn’t leak!
on August 18, 2021
Posted by: Jwubb
I really like the clean water machine. The water it filters tastes great and I love that I can have readily filtered water on demand. HOWEVER within a couple weeks of purchasing, it started to leak from the base of the reservoir. I had read about this on a few reviews so I always use a pitcher to fill it to avoid having to remove it from the base. Unfortunately despite taking this precaution, it still leaks and is getting worse. Since it’s a new machine I don’t think it’s a problem with the o ring. I’ve checked it and it’s on correctly. I bought a long oval planter saucer and placed the machine in it to contain the water but have to empty it frequently. I emailed Customer Service and am hoping they can help me with this issue.
Pros: Easy to clean, No odor, Clean taste, Long lasting filter, Good Water Flow, Easy to install
Cons: Not durable
No, I would not recommend this to a friend.
Written by a customer while visiting aquasana.com
Posted by: Disappointed twice
Verified Purchase:Yes
Unfortunately, both orders of the counter system leaked like crazy. Customer service was very kind and switched out the first unit quickly. However, the 2nd unit leaked as well. At that point I was done so I asked for a refund.
No, I would not recommend this to a friend.
Written by a customer while visiting aquasana.com
Customer Rating
2
Good taste + customer service, but SO LOUD + LEAKY
on August 22, 2021
Posted by: Esster in NY
from NYC
Had the faucet system for a while and that worked well however when I moved and needed a counter top system it was a disaster. I replaced the model 3 times meaning I owned four models and each one leaked to the point where I was wiping up a flood multiple times per day. And it was extremely loud, that in itself is enough reason to be wary. Customer Service was helpful but no amount of calling fixed a faulty product. It's too bad because the filtration itself is the best out there, they just need to build a better pitcher and countertop option!
Pros: Easy to clean, Clean taste, Long lasting filter
Cons: Not durable
No, I would not recommend this to a friend.
Written by a customer while visiting aquasana.com
Posted by: Dolphin
from Oakland, CA
Verified Purchase:Yes
I'm really happy with the taste of my water with this system. The water seems much more pure. My health coach recommended I buy an Aquasana pitcher as part of my new regimen, and I believe it's helping me become more healthy.
Pros: No odor, Clean taste, Easy to install
I would recommend this to a friend!
Written by a customer while visiting aquasana.com
Posted by: Satisfied
from Merced CA
Verified Purchase:Yes
Love my pitcher machine water is great a lot better than bottled water
Pros: Easy to clean, No odor, Clean taste, Long lasting filter, Good Water Flow, Durable, Easy to install
I would recommend this to a friend!
Written by a customer while visiting aquasana.com
Customer Rating
4
Easy to set up filter with some use issues
on September 22, 2021
Posted by: Jeff2019
Verified Purchase:Yes
Easy to set up.
Problems noted include: it is difficult to remove the pitcher from the base, especially when it is full of water. Numerous people expressed frustration with how difficult it is to pull the pitcher out of its housing. And it is basically impossible to do with just one hand or, if the pitcher is full, without spilling water.
Furthermore, my pitcher had some discoloration on the white plastic housing. It looked like it had been exposed to light and, as a result, had yellowed in some places.
For all products for which the filter needs frequent replacement, it would be better to have an indicator letting customers know when such a replacement is required.
Pros: No odor, Clean taste, Easy to install
I would recommend this to a friend!
Written by a customer while visiting aquasana.com
Posted by: TOMATX
from Austin TX
Verified Purchase:Yes
After several years as an Aquasana countertop filter user, I decided to get one for my in-laws, who have been using "charcoal filters" for their water. THEY LOVE IT! They feel the water is cleaner, and are thrilled to have a reverse-osmosis filter that gives them really, really clean water.
Pros: No odor, Clean taste, Long lasting filter, Easy to install
I would recommend this to a friend!
Written by a customer while visiting aquasana.com
Posted by: Nat the picky water girl
from Orange County, CA
Verified Purchase:Yes
Very happy with the his filter. I bought this because my husband got a hernia and couldn’t lift jugs anymore and I was tired of buying gallon bottles and lugging them from the car and then dealing with all the empty bottles each week. I was impressed with the ratings and the specs.
The flavor and smell of the water is great which pleasantly surprised me because I am so picky with my water and have hated all other water filters I’ve tried in the past due to flavor and scent of the water. Even my cat is drinking more water now that we have this filter.
This pitcher size is good for 1-2 people but I would suggest the bigger dispenser for a larger family.
Pros: Easy to clean, Clean taste, Good Water Flow, Durable, Easy to install
I would recommend this to a friend!
Written by a customer while visiting aquasana.com