Customer reviews from aquasana.com
Aquasana - Clean Water Machine - Black
Average customer rating
3.6
(220 Reviews)
Rating breakdown 220 reviews
5 Stars
99
4 Stars
34
3 Stars
24
2 Stars
21
1 Star
42
66%of customers recommend this product.
(
141 out of
213)
Customer Reviews for Aquasana - Clean Water Machine - Black
Customer Rating
2
Stopped working after a month. Very disappointed.
on January 6, 2021
Posted by: D Ch
from New Jersey
Verified Purchase:Yes
I first bought Aquasana Clean Water Machine back in 2018 and realy liked until 2 years later it started leaking badly from the buttom part making it impossible to use. Unfortunetly it had limited waranty and had to buy a new one in November 2020. It's been a little bit over a month since I started using a brand new clean water machine and it's already leaking badly. Also every time I try to filter water the machine wouldn't stop filtering when it's supposed to, it just doesn't shut off on its own. I have to unplug it every time I need to turn it off.
Pros: Clean taste, Easy to install
Cons: Not durable
No, I would not recommend this to a friend.
Written by a customer while visiting aquasana.com
Customer Rating
4
Great filter system, but it leaks like crazy
on February 22, 2021
Posted by: Elliott C
from USA
Verified Purchase:Yes
We have loved our water filter systems from Aquasana for around 7 years. We've had 3, and they do an excellent job cleaning water. This one leaks like crazy though, which I heard some of them do.
Pros: Clean taste, Long lasting filter, Easy to install
Cons: Not durable
I would recommend this to a friend!
Written by a customer while visiting aquasana.com
Customer Rating
2
Leaks
on February 23, 2021
Posted by: GSDGUY
from California
Love the concept, water tastes great. It leaks...Sad, as we love this! This is our 2nd one and it also leaks. Aquasana has a good thing here, just needs a little more tweaking to stop the leaks
Pros: Clean taste, Long lasting filter, Easy to install
No, I would not recommend this to a friend.
Written by a customer while visiting aquasana.com
Customer Rating
2
good clean water maker
on August 29, 2021
Posted by: matt z
from Titusville PA
you know when to replace the filter because it leaks all over the counter even before it tells you to replace the filter by the light changing to red.
Pros: Clean taste
Cons: Not durable
No, I would not recommend this to a friend.
Written by a customer while visiting aquasana.com
Customer Rating
2
Like the how easy to use but constantly leaks.
on February 27, 2022
Posted by: LJBW
Have 2 units and the unit that has a water dispenser constantly leaks from base.
Pros: Clean taste, Easy to install
No, I would not recommend this to a friend.
Response from aquasana.comBy Aquasana Customer Support, Support Team , August 1, 2022
Hello,
Thank you for your review. We appreciate the time you took to share your concern.
We kindly ask you to please proceed with the following troubleshooting steps, which should resolve the issue:
Step 1: Ensure that dispenser or pitcher is inserted squarely on top of the circular valve to avoid depressing the valve plunger that releases water.
Step 2: Small amounts of water on the base will not disrupt the filter system.
-Aquasana Customer Support
Thank you for your review. We appreciate the time you took to share your concern.
We kindly ask you to please proceed with the following troubleshooting steps, which should resolve the issue:
Step 1: Ensure that dispenser or pitcher is inserted squarely on top of the circular valve to avoid depressing the valve plunger that releases water.
Step 2: Small amounts of water on the base will not disrupt the filter system.
-Aquasana Customer Support
Written by a customer while visiting aquasana.com
Customer Rating
1
disappointing in the results
on May 1, 2019
Posted by: nancyC
from columbus
I was excited to get the on the counter pitcher. Hoping to take the water this made to our testing lab before purchasing a full house filter system. I was disappointed when I got a call from the lab that my water failed and it was a health risk.
Showed chloroform even after using this system.
Showed chloroform even after using this system.
No, I would not recommend this to a friend.
Written by a customer while visiting aquasana.com
Customer Rating
1
Loved it ..until this happened
on February 17, 2019
Posted by: SoCalDude
from California
Although I loved the product when I received it, I am very disapointed after time, along with having a safety concern
Pros: No odor, Clean taste, Long lasting filter, Good Water Flow, Easy to install
Cons: Not durable
No, I would not recommend this to a friend.
Written by a customer while visiting aquasana.com
Customer Rating
1
Broke in one (1) Week!!
on December 22, 2018
Posted by: *Angry Emoji
from NY
I just started using the unit ONE week ago. This morning I woke up to a flooded counter because the pump hose became unattached INSIDE the unit. This is a poorly constructed unit and I will NEVER buy it again. SHAME on me.
Cons: Not durable
No, I would not recommend this to a friend.
Written by a customer while visiting aquasana.com