Customer reviews from aquasana.com
Aquasana - Clean Water Machine - Black
Average customer rating
3.8
(601 Reviews)
Rating breakdown 601 reviews
5 Stars
271
4 Stars
139
3 Stars
60
2 Stars
47
1 Star
84
65%of customers recommend this product.
(
269 out of
413)
Customer Reviews for Aquasana - Clean Water Machine - Black
Customer Rating
5
AWESOME MACHINE!
on October 16, 2017
Posted by: JD47
from Hannibal, MO
Purchases this set up over 2 years ago (after doing a lot of research) and I wouldn't be without it! Great water taste, fast and easy set, and love the auto ship!!
Pros: Easy to clean, Clean taste, Long lasting filter, Durable, Easy to install
I would recommend this to a friend!
Written by a customer while visiting aquasana.com
Posted by: Sonny
from Pittsburgh, PA, United States
Verified Purchase:Yes
This is our third machine and we are very satisfied. I wish I would have waited a day longer to get the free carafe.
Pros: Easy to clean, Clean taste, Long lasting filter, Durable, Easy to install
I would recommend this to a friend!
Written by a customer while visiting aquasana.com
Posted by: Jewels2678
from Mississippi
Verified Purchase:Yes
I bought this a month ago and it has been worth every penny!!!! Absolutely love it!
Pros: Easy to clean, Clean taste, Long lasting filter, Durable, Easy to install
I would recommend this to a friend!
Written by a customer while visiting aquasana.com
Posted by: lado
from Philadelphia, PA
Verified Purchase:Yes
Our Experience with the Aquasana Clean Water Machine is mixed. We purchased the first one about two years ago. The water tasted very well, and we liked the device. At some point the machine did not function well any more: it stopped running for a second or so and then continued. The periods of not running got longer and more frequent so that we expected the machine to die completely. We therefore purchased a new one. While the water again tasted very well right after it was filtered, the taste got very bad if the filtered water stood around for a couple of hours, and it got worse as time progressed. This did not go away after having used the machine for several days. We still had another filter from the previous machine. So we replaced the filter, and after that everything was fine again. For sure there was an issue with the filter delivered with our new machine.
Written by a customer while visiting aquasana.com
Customer Rating
5
Great Tasting Water!
on April 14, 2018
Posted by: DJLFAIRPORT
from Fairport NY
Purchased this over a year ago and it was very simple to set up....unbox it, put the filter in, plug it in, fill the pitcher with tap water and place on the unit. In just a few minutes, you have filtered water that tastes great! When it's time for a filter change, the blue light changes to red. It takes about two minutes to change the filter and you'll be amazed what the used filter looks like! All the stuff that you didn't have to drink. Amazing product and well worth the price! Highly recommend!
Pros: Easy to clean, Clean taste, Long lasting filter, Durable, Easy to install
I would recommend this to a friend!
Written by a customer while visiting aquasana.com
Customer Rating
2
Leaks from top: Not durable.
on July 19, 2018
Posted by: Bobby123
from LA
It always leak at the bottom which is ok as long as the water is clean. Soon after 1 year it starts leaking from the top. I don't know why. There is some mention of double O rubber (lid or filter), but I have no clue how to fix it.
Pros: Clean taste, Easy to install
Cons: Not durable
I would recommend this to a friend!
Response from aquasana.comBy Aquasana Service Team, Aquasana Service Team, August 16, 2018
Thank you for your feedback. IF the system is leaking from the top, it can be the O-ring is worn under the lid, or has become unseated. Please call our office at 866.662.6885 so we may assist in sending any replacement parts necessary. We look forward to hearing from you!
Written by a customer while visiting aquasana.com
Customer Rating
2
Great until pressure blows through the top
on August 24, 2018
Posted by: Jessmir
from Montreal,qc
Water tasted amazing
It was fast although noisy two filters in the top blew out a few seconds after docking a refilled pitcher to filter. Plastic is too thin where the filter lid engages the the machine.
I've seen many used units online all with same defect. Thank God I only played a fraction for a refurbished unit. You'd think they would fix this issue but no. Keeps you spending beyond the cost of a replacement cartridge.
It was fast although noisy two filters in the top blew out a few seconds after docking a refilled pitcher to filter. Plastic is too thin where the filter lid engages the the machine.
I've seen many used units online all with same defect. Thank God I only played a fraction for a refurbished unit. You'd think they would fix this issue but no. Keeps you spending beyond the cost of a replacement cartridge.
Pros: No odor, Clean taste, Long lasting filter, Good Water Flow
Cons: Not durable
No, I would not recommend this to a friend.
Response from aquasana.comBy Aquasana Service Team, Aquasana Customer Care, August 28, 2018
On behalf of Aquasana, thank you for your feedback. Unfortunately, we are unable to guarantee our system if you purchased a refurbished unit from an outside party. If your top dislodged, it is likely a pressure buildup issue, a psi greater than 70 psi, or a result of worn threading in the the lid. Aquasana does not refurbish its systems, so we are unable to warranty.
Written by a customer while visiting aquasana.com
Customer Rating
5
AQUASANA WITH PITCHER
on January 4, 2019
Posted by: Sidcut
from GREENSBORO NC
I WAS WORRIED THAT THE 8 CUP PITCHER MODEL WOULD MAKE TOO LITTLE WATER AVAILABLE AT ANY ONE TIME, HOWEVER BY KEEPING A SEPARATE PITCHER BESIDE THE AQUASANA YOU HAVE 16 CUPS IMMEDIATELY AVAILABLE, (QUICKER THAN A DISPENSER MODEL) THE WATER TASTES GREAT, IT IS DEFINITELY THE BEST WATER FILTER MACHINE I HAVE EVER USED. I bought it because of its superior filtering performance.
Pros: Easy to clean, No odor, Clean taste, Long lasting filter, Good Water Flow, Durable, Easy to install
I would recommend this to a friend!
Written by a customer while visiting aquasana.com