Customer reviews from aquasana.com
Aquasana - Clean Water Machine - Black
Average customer rating
3.8
(601 Reviews)
Rating breakdown 601 reviews
5 Stars
271
4 Stars
139
3 Stars
60
2 Stars
47
1 Star
84
65%of customers recommend this product.
(
269 out of
413)
Customer Reviews for Aquasana - Clean Water Machine - Black
Posted by: Em's Watering Hole
from Asheboro, NC
Verified Purchase:Yes
So convenient and works perfect with our life style. Clean, clear water instantly for mixes, cooking, etc...
Pros: Easy to clean, No odor, Clean taste, Long lasting filter, Good Water Flow, Durable, Nice faucet, Easy to install
I would recommend this to a friend!
Written by a customer while visiting aquasana.com
Customer Rating
4
liked it until the main unit started to leak
on August 1, 2018
Posted by: Clean Water Fan
from St. Paul, MN
I liked how fast this filtered water in spite of how loud it worked and how difficult it was to avoid spilling when pouring from the square shaped pitcher. I also felt good about how easy it was to change the filter. I am not happy about what seems to be a possible design flaw with filtration part of the unit. I started to notice more and more water in the base where the pitcher rests. Then I saw that there was so much water leaking onto the counter that it did something to the sealant between the counter and the wall and had left a lot of water in the cupboard below. I don't know how or why it's leaking but I would like to find out before I purchase another one. Otherwise, I was happy enough with the results.
Pros: Easy to clean, No odor, Clean taste, Long lasting filter, Good Water Flow, Easy to install
Cons: Slow pour, Not durable
I would recommend this to a friend!
Response from aquasana.comBy Aquasana Service Team, Aquasana Service Team, August 15, 2018
Thank you for your feedback. My apologies you are experiencing a leak. Please call our Service Department at 866.662.6885 so we may troubleshoot the issue with you and send any replacements necessary. Our products come with a one year warranty so we want to ensure you are completely satisfied and happy wit your purchase.
Written by a customer while visiting aquasana.com
Customer Rating
4
Very pleased with my Aquasana Clean Water Machine
on August 23, 2018
Posted by: basilissa
from Midwest
It is a bit loud and at first it scared the cat, but we have both adjusted. The water tastes great and I like knowing that I am not drinking all the nasties found in our local water. My only issue is that it is hard to open and close the filter compartment.
Pros: Easy to clean, Clean taste, Long lasting filter, Good Water Flow
I would recommend this to a friend!
Response from aquasana.comBy Aquasana Service Team, Aquasana Customer Care, September 7, 2018
Thank you for your feedback. Our apologies the frightened your cat! You are correct that the system does produce some noise. Because our system filters such a large amount of water faster than any other water filtration pitcher on the market, it does require a more powerful motor.
If you are experiencing resistance while opening/closing the lid, try pushing down gently on the lid and sliding over. If you continue to experience problems, please give us a call at 866.662.6885
If you are experiencing resistance while opening/closing the lid, try pushing down gently on the lid and sliding over. If you continue to experience problems, please give us a call at 866.662.6885
Written by a customer while visiting aquasana.com
Customer Rating
4
Increased how much water our entire family drinks
on September 28, 2018
Posted by: Lesley from Canada
from Ontario, Canada
We are on well water and love how the powered water machine delivers fast and delicious water whenever we want it. We started filtering our water for our kettle, coffee maker and ice cubes. We end up going through more filters than the stated averaged with all of those uses and because we are a larger family, but it's still cheaper and more eco friendly than other options
Pros: Clean taste, Good Water Flow, Easy to install
Cons: Filters need replacing too often
I would recommend this to a friend!
Response from aquasana.comBy Aquasana Service Team, Aquasana Customer Care, October 15, 2018
Thank you for your feedback! We are delighted your family is enjoying the benefits or the Clean Water Machine!
if we can ever be of assistance, please let us know!
if we can ever be of assistance, please let us know!
Written by a customer while visiting aquasana.com
Customer Rating
3
Clean water, but noisy machine ...
on October 10, 2018
Posted by: Vishalhkd
from Centreville Virginia
Water out of this filter is super clean. But the machine is noisy enough to wake up people at night. Also, the filter started leaking within one year of use. Was good till it lasted. Would have given 5 stars if it lasted more than it did for me.
Pros: Easy to clean, No odor, Clean taste, Good Water Flow, Easy to install
Cons: Not durable
I would recommend this to a friend!
Response from aquasana.comBy Aquasana Service Team, Aquasana Customer Care, October 15, 2018
On behalf of Aquasana, thank you for your feedback. We apologize you were not completely satisfied with our Clean Water Filtration System.
You are correct that the system does produce some noise. Because our system filters such a large amount of water faster than any other water filtration pitcher on the market, it does require a more powerful motor.
We regret that your system developed a leak! Should an issue occur and a replacement is needed, Aquasana offers a One Year guarantee on its products. It is our goal to provide quality, affordable products with healthy benefits to the public. Unfortunately, anomalies can occur.
If you change your mind and reconsider using our product, we would love to be here to support you. We look forward to assisting you in the future.
You are correct that the system does produce some noise. Because our system filters such a large amount of water faster than any other water filtration pitcher on the market, it does require a more powerful motor.
We regret that your system developed a leak! Should an issue occur and a replacement is needed, Aquasana offers a One Year guarantee on its products. It is our goal to provide quality, affordable products with healthy benefits to the public. Unfortunately, anomalies can occur.
If you change your mind and reconsider using our product, we would love to be here to support you. We look forward to assisting you in the future.
Written by a customer while visiting aquasana.com
Posted by: Healthy John
from Portland OR
Verified Purchase:Yes
Overall I'm happy with my new water filter. I was surprised with how loud it was but otherwise I like it.
Pros: No odor, Clean taste, Good Water Flow, Easy to install
I would recommend this to a friend!
Written by a customer while visiting aquasana.com
Customer Rating
4
Quality water filtration, mechanical concerns
on December 30, 2018
Posted by: Water snob
from California
Verified Purchase:Yes
The water tastes great, but the system seems to have a small leak.
Pros: No odor, Clean taste, Good Water Flow
Cons: Not durable
I would recommend this to a friend!
Written by a customer while visiting aquasana.com
Posted by: Greti
from Texas
Verified Purchase:Yes
This is my second Aquasana Clean Water Machine I like the ease of dispensing clean and good tasting water. No heavy water bottles to carry and not to mention improving our environment.
Pros: Easy to clean, No odor, Clean taste, Good Water Flow, Nice faucet, Easy to install
I would recommend this to a friend!
Written by a customer while visiting aquasana.com