Customer reviews from aquasana.com
Aquasana - Clean Water Machine - Black
Average customer rating
3.8
(601 Reviews)
Rating breakdown 601 reviews
5 Stars
271
4 Stars
139
3 Stars
60
2 Stars
47
1 Star
84
65%of customers recommend this product.
(
269 out of
413)
Customer Reviews for Aquasana - Clean Water Machine - Black
Customer Rating
5
Fantastic product
on August 19, 2018
Posted by: Sonya Platt
from Rathdrum, Idaho
We love love love this product. We were looking for an efficient filtration system for our rv but yet could still use at home. I highly recommend this product to my rv groups too.
Pros: Easy to clean, No odor, Clean taste, Long lasting filter, Good Water Flow, Durable, Easy to install
I would recommend this to a friend!
Response from aquasana.comBy Aquasana Service Team, Aquasana Customer Care, August 22, 2018
Thank you for your feedback! We are delighted you are enjoying your Clean Water System in your RV. It makes drinking water so much easier on the move! We look forward to assisting you in the future should you need any assistance!
Written by a customer while visiting aquasana.com
Posted by: Aquasana Family
from Boston, MA
Verified Purchase:Yes
We love our new Aquasana pitcher. It's larger in the jug than our old counter top pitcher but takes up the same amount of counter space. Before, we had to add flavors to the old pitcher water, but not with this - the water is sweet and cold. Even our kiddo drinks it whereas before he preferred seltzer! And we love the auto shipment of the filters. Don't even have to think about it and they arrive on time!
Pros: Easy to clean, No odor, Clean taste, Long lasting filter, Good Water Flow, Durable, Easy to install
I would recommend this to a friend!
Written by a customer while visiting aquasana.com
Posted by: John J
from Boston
Verified Purchase:Yes
My entire family and some friends use the under-sink unit and/or the attachment to the faucet so I enjoy the water quality. This product, however, leaks everywhere (as many of the reviews stated). It's also very misleading as it is advertised as it shows 'ONE GALLON' on the product description and then mentions it's only a half gallon for the pitcher option. The water tastes great, but the quality of the product doesn't meet its price, which includes buying expensive replacement filters in future months.
Pros: Clean taste
Cons: Not durable
No, I would not recommend this to a friend.
Written by a customer while visiting aquasana.com
Posted by: Still Thirsty
from New York, NY
Verified Purchase:Yes
Needed a water purifying system when I relocated to NYC for half a year for work. Was looking for something that effectively purifies but is also affordable and requires zero installation, that can be easily shipped home (to LA) once my job completes. This machine was great for the first month or normal use. Provided clean water with noticeably better taste and smell. I typically refill it around 3-4x a day and use for drinking water, coffee and light cooking. In the past week it has started leaking badly from the bottom rear. I thought maybe the filter needed to be replaced, but I have only used (greatly overestimating) about 80-90 gallons, which is less than a third of the filter’s life. Do not buy this unless you want to deal with leaks. This is a known issue with this machine, based on other reviews - Aquasana really needs to resolve this. So disappointing! The Clean Water Machine was otherwise exactly what I wanted. (Have reached out to customer support - Will happily revise this review if it can get resolved.) In the meantime, I’ve taken a cue from other reviews and placed both a towel and baking sheet under the machine to minimize clean up - ruins the machine’s otherwise small counter footprint.
Pros: No odor, Clean taste, Easy to install
Cons: Not durable
No, I would not recommend this to a friend.
Written by a customer while visiting aquasana.com
Posted by: water in the cup is best
from Vermont
Verified Purchase:Yes
Filters water just fine (I've not tested the water).
Water tastes better.
Leaks from the bottom and back every time you use it after only using it for about 10 days.
10 days is also coincidentally the length of time I emailed Aquasana about this issue and have yet to hear any response.
Hopefully they will respond to this and try to resolve my issue with their product and I can update this review.
Water tastes better.
Leaks from the bottom and back every time you use it after only using it for about 10 days.
10 days is also coincidentally the length of time I emailed Aquasana about this issue and have yet to hear any response.
Hopefully they will respond to this and try to resolve my issue with their product and I can update this review.
Pros: Clean taste, Easy to install
Cons: Not durable
No, I would not recommend this to a friend.
Written by a customer while visiting aquasana.com
Customer Rating
1
Need to fix the constant leaks
on January 20, 2021
Posted by: Tung Ly
from Arlington, VA
Aquasana design the machine so that it has to be air tight to keep the vacuum to keep the water from leaking. It's so sensitive that maybe 1 out or 4 machine are not leaking and even then by the time you change the filter it leaks. I wish I can install an under sink filter so that I do not have to deal with this machine.
Pros: Clean taste, Easy to install
Cons: Not durable
No, I would not recommend this to a friend.
Written by a customer while visiting aquasana.com
Posted by: DTN 1
from Honolulu Hawaii
Verified Purchase:Yes
Unit is leaking from the base. Other than that the unit works well. There is a pool of water around the base every morning.
Pros: Easy to install
Cons: Not durable
No, I would not recommend this to a friend.
Written by a customer while visiting aquasana.com
Posted by: Wet countertop Mike
from Massachusetts
Verified Purchase:Yes
OK so first to its credit, the water tastes great. We just moved to an area that has a ridiculously high chlorine level in the public water, so bad it smells like a public pool when you first turn on the faucet. The Aquasana works beautifully for providing fresh tasting water with minimal ppm. But the device itself is a disaster! It has always been a bit of a trick removing the pitcher from the base, but that I can get over. The main problem now is that when the pitcher is placed on the base the filter turns on and never stops. It just keeps making that awful noise (another downside to the device is that it is very loud when filtering the water). I think this is happening because it isn't fully emptying the filtered water back into the filter; some of it remains in the base. Which also means that any time the thing gets jiggled water leaks out of the base all over the counter. This started happening less than 2 weeks after we got it.
Pros: No odor, Clean taste
Cons: Not durable
No, I would not recommend this to a friend.
Written by a customer while visiting aquasana.com