I gave 3 dispensers as gifts to me grown children/families. We love the product for how well it filtrates our local water & how good it tastes. Sadly, one of the dispensers burned out in less than one month of use. Company will replace base but are out currently. It may take 4 weeks or more to receive.
I have two water jugs in use all the time since there are 8 of us using it! The unit is noisy when filtering but I love that the filter is in a separate compartment.
Pros: Clean taste, Durable, Easy to clean, Easy to install, Easy to use, Good taste, Long lasting filter
Works as advertized...water tasts very good. The only slight negative is that the pump is a bit loud, but not particularly a problem unless you get water at night in a quite house. We are satisfied at this point.