Customer reviews from aquasana.com
Aquasana - Clean Water Machine - Black
Average customer rating
3.8
(601 Reviews)
Rating breakdown 601 reviews
5 Stars
271
4 Stars
139
3 Stars
60
2 Stars
47
1 Star
84
65%of customers recommend this product.
(
269 out of
413)
Customer Reviews for Aquasana - Clean Water Machine - Black
Customer Rating
5
Can’t live without this!
on January 1, 2019
Posted by: bbinmbsc
from Myrtle Beach, SC
We’ve had our Aquasana countertop dispenser for 5+ years and couldn’t be without it. Yes, it’s noisy, but so what? I know it’s working! Yes, we’ve had a few leaks over the years, but that’s user error. It needs to be seated properly. It sits right next to our sink for easy filling. We use the water for everything; Keurig coffee; cooking and drinking. It’s the only water filtering system that gets rid of that horrible chlorine taste and we get a lot of that here in Myrtle Beach, especially in the summer! Just think of the thousands of water bottles we’ve eliminated in the landfill! Don’t hesitate to try it. If you have a problem, the company will help. It’s safe, convenient and provides great tasting water. For the price, it’s the best, more economical way to eliminate those disgusting plastic water bottles.
I would recommend this to a friend!
Written by a customer while visiting aquasana.com
Customer Rating
5
Best Investment yet
on June 26, 2019
Posted by: LiaRock
from NYC
Such a great investment for ease, set up and results. There is a HUGE noticeable difference in taste and smell from my old Nyc apartment pipes than using a brita alone. I only wish they would not have changed the carafe's handle from a sleek white to a chunky bright blue color, after I had to order a ( very affordable!) replacement for mine after it being cracked due to clumsy mishandling over a couple of years with rowdy kids and guests. The all white carafe looked SO MUCH better, modern, sleek and complimented my other counter-top appliances. The old handle was easy to clean and never discolored, so not sure why the change- but not a very good one. Would I buy again despite aesthetic flaw- YES!!!
Pros: Easy to clean, No odor, Clean taste, Long lasting filter, Good Water Flow, Durable, Easy to install
I would recommend this to a friend!
Written by a customer while visiting aquasana.com
Customer Rating
1
Leaks from everywhere
on October 14, 2020
Posted by: JJPJ
from Pennsylvania
I have been using Aquasana for years and recommend the filters and systems to family and friends, however, this product is severely flawed. It leaks from the top of the system--both the case where the filter is located and at the faucet in front--at the bottom where the water is filtered, AND at the very bottom of the filter itself. The design is just completely wrong in every way.
The pitcher itself is also NOT 1 gallon as the description notes (that's only for the dispenser type) and one has to be careful if it's filled to the top because there is no covering on the spout and it will spill if not picked up perfectly level.
Don't buy until they address these multiple concerns.
Pros: No odor, Clean taste
Cons: Not durable
No, I would not recommend this to a friend.
Written by a customer while visiting aquasana.com
Customer Rating
5
Fantastic Product!!!
on February 20, 2021
Posted by: Mckey
from Gilbertsville Pa
I’ve read the pros and cons reviews and I want to tell you read the pros. I have had my unit which came with the dispenser unit and refrigerator pitcher for over 9 years!!! We have the worse public water around. I can not drink what comes out of my faucet but use my Aquasana machine daily for everyday drinking and use it in my coffee machine. (My coffee machine requires filtered water). We have experienced recently (after 9 years) leaking from the base but a quick fix was all that was needed. With the over use of taking it out to refill with water the o ring on the dispenser had become jammed into the underside. All we did was inspect the o ring found it to still be okay and just put it back on and no more leaks!!! I would suggest to anyone having leaks from the base to check that o ring and if needed just replace.
Pros: Clean taste
I would recommend this to a friend!
Written by a customer while visiting aquasana.com
Customer Rating
1
Do not buy
on June 7, 2021
Posted by: Not Happy customer
from MA
Bought 2 of them thinking the first one was broken but it turned out to be a flaw with the product. It constantly leaks all over the counter
Pros: Easy to install
Cons: Not durable
No, I would not recommend this to a friend.
Written by a customer while visiting aquasana.com
Customer Rating
1
Leaky unit
on July 14, 2021
Posted by: Maciek
from Temecula, California
The filter actually does filter the water great! However, there is a design flaw in the units...they all leak, seriously! I have replaced two, and on my third one and still leaking on counter. It would be great to hear from Aquasana if they would do a recall and fix this simple leak issue......
Pros: No odor, Clean taste, Good Water Flow
Cons: Not durable
No, I would not recommend this to a friend.
Written by a customer while visiting aquasana.com
Customer Rating
1
Leaks all over the counter
on January 15, 2022
Posted by: ShirleyW
from Massachusetts
Although the machine does seem to do a good job of filtering water, over time it starts to filter water all over our counters. I have purchased four of these machines and they are all leaking.
Pros: Clean taste, Easy to install
Cons: Not durable
No, I would not recommend this to a friend.
Written by a customer while visiting aquasana.com
Customer Rating
5
Great machine, but leaks.
on June 10, 2018
Posted by: Conebone
from Destin fl
Makes very clean water, but leaks and makes a mess in counter top. Does anyone know how to fix the leaking?
Pros: No odor, Clean taste
I would recommend this to a friend!
Response from aquasana.comBy Team Aquasana, Customer Service, June 11, 2018
Dear Conebone,
We're so sorry to hear that you've experienced an issue with your system. We strive to provide high quality products, but it sounds like we missed the mark.
Please call our Customer Service department at 866.662.6885 and we would be happy to get you taken care of right away!
We're so sorry to hear that you've experienced an issue with your system. We strive to provide high quality products, but it sounds like we missed the mark.
Please call our Customer Service department at 866.662.6885 and we would be happy to get you taken care of right away!
Written by a customer while visiting aquasana.com