Customer reviews from aquasana.com
Aquasana - Clean Water Machine - Black
Average customer rating
3.8
(601 Reviews)
Rating breakdown 601 reviews
5 Stars
271
4 Stars
139
3 Stars
60
2 Stars
47
1 Star
84
65%of customers recommend this product.
(
269 out of
413)
Customer Reviews for Aquasana - Clean Water Machine - Black
Customer Rating
1
Needs a better filter
on November 7, 2017
Posted by: Mikey
from Fort Myers, FL, United States
The water out of the faucet is not that bad but the water through this machine has a off taste to it. If you let the water sit for awhile it will smell. If you're looking for good tasting water through a filter this is not it.
Pros: Easy to install
Cons: Slow pour, Filters need replacing too often
No, I would not recommend this to a friend.
Response from aquasana.comBy Aquasana Service Team, Aquasana Customer Care, September 24, 2018
Thank you for your feedback. Our apologies you wer not completely satisfied with your system.
Please keep in mind, while taste is subjective, sometimes the water can taste different when the system is first installed as you may not be used to the water being filtered and remineralized. In addition to all of the contaminants it removes, it also removes the chlorinefrom your water, and reintroduces the good minerals our bodies need like calcium, magnesium, and potasium, which can produce a new "taste" for the first week or so.
Please keep in mind, while taste is subjective, sometimes the water can taste different when the system is first installed as you may not be used to the water being filtered and remineralized. In addition to all of the contaminants it removes, it also removes the chlorinefrom your water, and reintroduces the good minerals our bodies need like calcium, magnesium, and potasium, which can produce a new "taste" for the first week or so.
Written by a customer while visiting aquasana.com
Customer Rating
1
Broke in one (1) Week!!
on December 22, 2018
Posted by: *Angry Emoji
from NY
I just started using the unit ONE week ago. This morning I woke up to a flooded counter because the pump hose became unattached INSIDE the unit. This is a poorly constructed unit and I will NEVER buy it again. SHAME on me.
Cons: Not durable
No, I would not recommend this to a friend.
Written by a customer while visiting aquasana.com
Customer Rating
1
clean water machine
on April 8, 2019
Posted by: dms62
from brooklyn ny
this is the worst product I have ever purchased. the filters count months not the amount of water actually used projection are for a family of four and approximate time of 3 months so if you do not conform to that estimate there is no way but to count on a piece of paper each time you use it either in gallons or liters. it is an ergonomic disaster to refill hard to pour into top and requires a finger on dispenser not settings to automatically fill for either amounts.
Cons: Slow pour
No, I would not recommend this to a friend.
Written by a customer while visiting aquasana.com
Customer Rating
1
Leaks everywhere
on February 22, 2018
Posted by: Obours
from Tucson, AZ
It leaks from the filter compartment. And it flashes blue every hour, bad option if you plan to have it in you bedroom
Pros: Clean taste
Cons: Not durable
No, I would not recommend this to a friend.
Written by a customer while visiting aquasana.com
Customer Rating
1
Leaks like a sieve
on January 29, 2019
Posted by: Hottielisa
from Wisconsin Dells, WI
This unit works great, AT FIRST. The first time the filter gets changed though you will have a leakage problem. We have to keep a towel under the unit at all times and can't even use the pitcher on the unit because so much water leaks during the filtration process. I can't believe there hasn't been any recalls on this product with all the problems it has. I suppose when someone gets a good shock of electricity or a fire starts from all the water leakage then maybe something will get changed. Wouldn't take much to fix the problem and replace all the bad ones already sold
Pros: Clean taste, Easy to install
Cons: Filters need replacing too often, Not durable
No, I would not recommend this to a friend.
Written by a customer while visiting aquasana.com
Customer Rating
1
Does nothing to remove desolved solids
on June 25, 2019
Posted by: Joe in ABQ
from Albuquerque, NM
I bought two Clean Water Machines, one with a pitcher and another dispenser. I was pretty excited as they're both very handy. So that's the extent of the positives. When I measured total desolved solids, the reason I bought them, they don't do a thing. My water is pretty hard, TDS is 200-206 depending on the day. After filtering through these Clean Water Machines TDS drops to 196, almost no filtration at all. On top of that, these are very noisy. Looks like I threw my money away!
Cons: Filters need replacing too often
No, I would not recommend this to a friend.
Written by a customer while visiting aquasana.com
Customer Rating
5
GREAT!! (Helpful TIPS in review below!)
on March 24, 2021
Posted by: GOPureH2O
from Oregon City, OR
I own two Clean Water Machines and they've worked really well. However, I'm reading other reviews that found fault with two aspects of the machines: noise & leakage. I can provide some insight and tips that address these issues. First, these machines are not Quiet. Understand that they provide excellent filtration by FORCING water under high pressure through extremely dense filter material; that generates some racket. The payoff is that while many competitors' models filter perhaps a dozen or so contaminants,
Aquasana's remove almost 80. Some noise is a worthwhile tradeoff in my opinion. Re the under reservoir leakage issue: an easy workaround is to simply remove the cover and refill the reservoir with a pitcher, leaving the reservoir in place.
Aquasana's remove almost 80. Some noise is a worthwhile tradeoff in my opinion. Re the under reservoir leakage issue: an easy workaround is to simply remove the cover and refill the reservoir with a pitcher, leaving the reservoir in place.
Pros: Clean taste, Long lasting filter, Durable
I would recommend this to a friend!
Written by a customer while visiting aquasana.com
Customer Rating
1
Liked filtration but leaks everywhere
on May 18, 2021
Posted by: Kris102
from Los Angeles
I used to love this product until it constantly leaks the entire pitcher of water all over my counter when it filters. There's barely anything left in the pitcher each time and I'm left cleaning up a mess! For the price of this product this is ridiculous and not to mention it is likely bacteria is growing in the base unit which defeats the purpose of purchasing this. Would not recommend.
Pros: Clean taste
Cons: Not durable
No, I would not recommend this to a friend.
Written by a customer while visiting aquasana.com