Customer reviews from cafeappliances.com
Café - 5.7 Cu. Ft. Self-Cleaning Slide-In Dual Fuel Convection Range - Stainless Steel
Average customer rating
4.5
(633 Reviews)
Rating breakdown 633 reviews
5 Stars
454
4 Stars
118
3 Stars
26
2 Stars
12
1 Star
23
92%of customers recommend this product.
(
514 out of
561)
Customer Reviews for Café - 5.7 Cu. Ft. Self-Cleaning Slide-In Dual Fuel Convection Range - Stainless Steel
Customer Rating
1
Expensive Big Mistake!
on May 5, 2024
Posted by: Baker girl
Poor quality. Inconsistent temps. Difficult to clean (especially between knobs). Racks stick and do not glide easily, yech told me to oil the grates! I’ve never heard of that before. My other range had all glide racks. Very difficult to see through dark glass and light isn’t sufficient enough to light interior. Again, the tech said that’s a known issue. The “stainless steel” is such a low grade it scratches with the lightest touch, and stains. I can’t get the interior racks level, I’m a professional baker and all of my cakes are coming out horribly uneven. I even had it professionally leveled in my home. If I could give zero stars I would. The incredibly lacking quality of this range is shocking for the price. It’s reminiscent of ranges found in apartment rentals!
Response from cafeappliances.comBy Michael, Cafe_Applianecs, May 6, 2024
We hate to hear that you’ve been less than impressed with your new range, and that things like the interior light not being bright enough have contributed to your experience being less than enjoyable. We are constantly working to make our appliances better, and we’ll be sure to forward your comments to our design team so we can continue to improve. We also want to help with the other issues you’re having.
When it comes to the racks sticking, oil is indeed a good solution. You can check out the article below for more information.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=18673
Stainless steel is good at resisting corrosion, but it does still need to be cleaned occasionally. This next article gives you tips on cleaning it, as well as some information to help remove minor blemishes.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=16697
When it comes to your temperature being incorrect, you can find information both in the article below and on page 13 of your use and care manual, which we’ve also linked.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=19172
Use and care:
https://products-salsify.geappliances.com/image/upload/s--K2ZdP-e4--/oroy2itnof7snl9ijj60.pdf
If you continue to have issues, we suggest scheduling service with one of our qualified technicians by calling 1-800-432-2737 or by going to https://www.geappliances.com/ge/service-and-support/service.htm.
When it comes to the racks sticking, oil is indeed a good solution. You can check out the article below for more information.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=18673
Stainless steel is good at resisting corrosion, but it does still need to be cleaned occasionally. This next article gives you tips on cleaning it, as well as some information to help remove minor blemishes.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=16697
When it comes to your temperature being incorrect, you can find information both in the article below and on page 13 of your use and care manual, which we’ve also linked.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=19172
Use and care:
https://products-salsify.geappliances.com/image/upload/s--K2ZdP-e4--/oroy2itnof7snl9ijj60.pdf
If you continue to have issues, we suggest scheduling service with one of our qualified technicians by calling 1-800-432-2737 or by going to https://www.geappliances.com/ge/service-and-support/service.htm.
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Great product
on May 8, 2024
Posted by: Hari76
from South Carolina
Great product and I like all the features. The only caveat is the touch screen on the front. When we go very near, it accidentally touches the screen and something or the other is on and have to cancel.
I would recommend this to a friend!
Response from cafeappliances.comBy Charlie, Cafe_Appliances, May 14, 2024
We’re thrilled that you’ve been enjoying your gorgeous new range and all the fantastic features that it offers. We really love the convenience offered by the SmartHQ app and the air fry feature lets you create countless crispy culinary creations without the need to preheat.
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Fantastic Product
on May 26, 2024
Posted by: 636363636363636
from Tennessee
Fantastic product. Gas top and electric oven is perfect for my needs. Versatile convection and regular oven options are perfect. Gas burner designs are phenom. I can boil a pot of pasta water in 3 minutes. It took 20 minutes on the old stove. Haven't used griddle or warming drawer yet. Quality is exceptional. The only downside was getting the 9 trillion legal notices and stickers off the thing. Cafe.... shoot your lawyers and hire some more creative engineers.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
1
GAS LEAK IN BOTH RANGES OF THIS MODEL I HAVE OWNED
on June 5, 2024
Posted by: TJODEN
There may be a CONSUMER SAFETY ISSUE connected to this model! I have owned two ranges of this model, one after the other. The first one leaked gas after 7 years and was replaced, with GE giving me partial credit on my loss. The second leaked gas after only 4 1/2 years. GE consumer relations department has been horrendous to work with. I was supposed to have the range repaired today but that was botched due to GE spelling the name of my street incorrectly. GE now doesn't return my calls.
Response from cafeappliances.comBy Tierra, Cafe_Appliances, June 5, 2024
We're so very sorry to hear you're not having the best experience with your range. We do see that you've been working with our consumer relations team. We will be sure to pass this information along. Please continue to work with them to get this resolved.
Written by a customer while visiting cafeappliances.com
Customer Rating
3
WHY IS IT SO DEEP??!!
on December 19, 2024
Posted by: lb525
from baltimore, md
3 stars isn't quite accurate since I haven't used the range yet, but I had to give a rating. Got installed today. It sticks out 2"!!! Why would it not be made to align with the standard counter depth of 24"-25"? I replaced a different range with this one and the previous one didn't stick out. It looks silly and unnecessarily takes up space in my already smallish kitchen. Kind of bummed. :(
Response from cafeappliances.comBy Jonathon, Cafe_Appliances, January 7, 2025
We're sorry to hear about the range not fitting in your space. This range is 29 1/2 inches deep. We do have this information posted on the product page and quick specifications. Thank you again for sharing.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
I hate this product
on June 18, 2023
Posted by: DisgustedMaine
from Maine
I use the stove very heavily, daily. The burners are hooked up to propane and are pathetically feeble. Don't bother trying to stir fry, because as soon as food goes in the wok the temperature in the pan takes so long to return that you get steamed vs. fried food. As for boiling water for pasta, plan on starting at least 30 minutes before you want to boil anything. The electric oven is not much better and takes for ever to get to temperature and then when measured the temperature is way off - not too great for a homemade pizza! My stove has been serviced more than four times, and I hate it with a passion.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Charlie@Cafe, GE_Appliances, June 19, 2023
Hello,
Thank you for taking the time to provide feedback on your range oven. We're sorry to hear that your food is taking longer time to heat and we want to help!
Using LP (Liquid Propane) gas instead of natural gas will lower the BTU output and will slow the cooking process. Your feedback is extremely important to us as we consistently strive to better our products. We're sorry that we let you down with this model.
Please contact us again if you have additional questions or concerns. Kind regards -Charlie@Cafe
Thank you for taking the time to provide feedback on your range oven. We're sorry to hear that your food is taking longer time to heat and we want to help!
Using LP (Liquid Propane) gas instead of natural gas will lower the BTU output and will slow the cooking process. Your feedback is extremely important to us as we consistently strive to better our products. We're sorry that we let you down with this model.
Please contact us again if you have additional questions or concerns. Kind regards -Charlie@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Designed obsolescence at a premium price.
on March 11, 2025
Posted by: UnhappyInCO
Do not buy this range. I have its predecessor, less than eight years old, and they have discontinued making service parts. Knob surrounds are broken and melted; control board will no longer allow the main oven to heat. Can't replace the control board because it is no longer in production. So after spending literally thousands of dollars, after just eight year it is non-serviceable.
Response from cafeappliances.comBy Adrian, GE_Appliances, March 13, 2025
We are more than happy to provide guidance with this range. We do offer the compatible replacement parts for this range on our parts website at the link below. We advise scheduling service with one of our certified technicians to ensure which parts are needing replacement. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
https://www.geapplianceparts.com/store/parts/assembly/C2S900P2M2S1
https://www.geapplianceparts.com/store/parts/assembly/C2S900P2M2S1
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Love this range!
on September 18, 2019
Posted by: DLynn
from West Grove, PA
We are very happy with this range and it's features. Our home is serviced by propane, so we liked the dual fuel option to cook with gas on top and bake with electric. Also love the griddle feature!
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com