Customer reviews from cafeappliances.com
Caf - 5.7 Cu. Ft. Self-Cleaning Slide-In Dual Fuel Convection Range - Stainless Steel
Average customer rating
4.5
(654 Reviews)
Rating breakdown 654 reviews
5 Stars
470
4 Stars
121
3 Stars
27
2 Stars
13
1 Star
23
92%of customers recommend this product.
(
524 out of
571)
Customer Reviews for Caf - 5.7 Cu. Ft. Self-Cleaning Slide-In Dual Fuel Convection Range - Stainless Steel
Customer Rating
3
Not what I expected
on May 21, 2022
Posted by: mommakap
from Woodinville, WA
First, I'd like to say this is my first gas range purchase. I've cooked with many gas stoves before but this one is definitely different. I LOVE having 6 burners on this stove and the cast iron griddle definitely is a bonus! But I'm not entirely in love with the oven. My biggest issue is that it HAS to be connected to wifi in order to use the convection feature. That is simply irrelevant to be able to use convection oven and should NOT be required. The racks do not pull out or go in easily when the oven is hot and I'm not sure why that is. I've not used all the features on this range yet, because it requires you to download the manual and read through it. So, overall I like the look and stove of the range but not in love with the way the features of using the oven are set up.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Elliot@Cafe, Cafe Appliances, May 24, 2022
Hi there, thank you for the feedback. We can definitely understand how disappointing it would be to have certain features not operate as you would expect, and we are very sorry for any headache this has caused for you.
We do have a guide on the different cooking modes and features on pages 11-18 of the use and care manual, linked here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-2000201-1.pdf - We would recommend taking a look at page 12 for instructions on how to connect the oven to wifi.
We will also be passing along feedback regarding the convection mode to our design teams for future review, and we appreciate the insight. Please know that we are here should you need any assistance from us in the future. -Elliot@Cafe
We do have a guide on the different cooking modes and features on pages 11-18 of the use and care manual, linked here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-2000201-1.pdf - We would recommend taking a look at page 12 for instructions on how to connect the oven to wifi.
We will also be passing along feedback regarding the convection mode to our design teams for future review, and we appreciate the insight. Please know that we are here should you need any assistance from us in the future. -Elliot@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Noisy and wireless function cumbersome.
on June 5, 2022
Posted by: NancyNMI
from Jersey
Would give it a higher rating if the fan wasn't so loud and if functions weren't tied to the wireless. I can understand wanting to turn the oven on and off remotely. Why would you require wireless to air fry or convection roast?!!
My third GE appliance this year and the washing machine is noisy too!!
My third GE appliance this year and the washing machine is noisy too!!
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Gina@Cafe, Cafe_Appliances, June 8, 2022
We’re sorry to hear you’re unhappy with the sound and wireless connection for some of the functions. We understand your concern and can imagine how this is inconvenient. Certain functions made available after production of the range will require a wireless connection for use. To ensure the best experience, we’ve made functions available via wireless connection rather than having to purchase a new range. We hope this helps! Have a great day. -Gina@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Wifi
on July 19, 2022
Posted by: Tchapman
from Duluth, Minnesota
Why do I need to have Wi-Fi for some features such as air Grier option? That’s a big disappointment. Overall happy with these stove.
I would recommend this to a friend!
Response from cafeappliances.comBy Guy@Cafe, Cafe Appliances, July 19, 2022
Hi there, we're pleased to know your range is working out so well for you! We're sorry you were unaware you needed WiFi to download some features, but if you're able to make this happen we're sure you'll enjoy the SmartHQ app. We appreciate you reaching out and we're wishing you the best.
Guy@Cafe
Guy@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Love it
on January 18, 2023
Posted by: Cafe dual range
from St Louis
Had a 10 year old Cafe dual range and wanted to upgrade so bought the same thing just newer. I like the Wi-Fi option on the new as well as the 6 burners! I also love how the controls blackout and that there's a steam clean option!
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Disappointed
on January 21, 2023
Posted by: SThompson
from Memphis
We bought this dual range to replace our old, outdated drop in stove. This was my first time buying a new range so I was so excited. From day one, we have the phantom clicking when trying to use the power boil and we found out Thanksgiving the oven probe doesn’t work. We are on service call number 3 to address the phantom clicking and hopefully to fix the probe issue. I wish I would have gone with the Kitchen Aide instead.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy MichaelBatCafe, Cafe_appliances, January 23, 2023
Hello,
We appreciate you taking the time to leave your feedback, but we’re so sorry that you’ve had such a negative experience with your new range. That is definitely not something that we like to hear, and we know how frustrating this kind of situation can be.
We apologize that you’ve had these issues and that the clicking noise has taken so long to resolve. We truly appreciate your patience as our technicians work to get this taken care of for you. Best wishes. -MichaelB@Café
We appreciate you taking the time to leave your feedback, but we’re so sorry that you’ve had such a negative experience with your new range. That is definitely not something that we like to hear, and we know how frustrating this kind of situation can be.
We apologize that you’ve had these issues and that the clicking noise has taken so long to resolve. We truly appreciate your patience as our technicians work to get this taken care of for you. Best wishes. -MichaelB@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
5
A great upgrade to our downdraft model
on February 28, 2023
Posted by: HollyG
from Beavercreek, OR
We had such a pleasant surprise the first time we used our Cafe range. We had a downdraft that took so long to boil water I had stopped canning on it. This little range boils water in a heartbeat. The simmer burner is fantastic for making pots of bean and potatoes and the wok actually got too hot on the power burner. The electric oven is great (we did have to tweak the temperature a bit), baking wonderful breads and cookies, and the Thanksgiving turkey turned out wonderfully.
I love the temperature probe roasting and that brings me to the one problem we've had with the range. The probe handle seemed to loosen with heat and finally came off altogether. I contacted GE service on 2/13 and am still waiting for the replacement on 2/28. Other than this little snafu, we're very happy with our purchase.
I love the temperature probe roasting and that brings me to the one problem we've had with the range. The probe handle seemed to loosen with heat and finally came off altogether. I contacted GE service on 2/13 and am still waiting for the replacement on 2/28. Other than this little snafu, we're very happy with our purchase.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Awesome gas burner selection from simmer to power
on March 1, 2023
Posted by: Jrodger322
from Grand Ledge, Michigan
Dual fuel was a must have for us when replacing our old dual fuel range. Love the gas range burners and their quick adjustment of heat.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Nice dual fuel range!
on March 5, 2023
Posted by: Redhead
from Seattle, wa
Love the dual fuel option in this range, can still cook during power outages!
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com