Customer reviews from cafeappliances.com
Caf - Modern Glass 27" Built-In Double Electric Convection Wall Oven
Average customer rating
4.4
(168 Reviews)
Rating breakdown 168 reviews
5 Stars
120
4 Stars
23
3 Stars
13
2 Stars
4
1 Star
8
90%of customers recommend this product.
(
132 out of
146)
Customer Reviews for Caf - Modern Glass 27" Built-In Double Electric Convection Wall Oven
Customer Rating
5
Nice to Have a Working Oven, again!
on April 12, 2022
Posted by: eradols
from Abilene, TX
Our old oven became difficult to use, it would work ok'ish one day and then would not cook correctly, even something as simple as biscuits. Couldn't wait to get this oven installed and use it. My Wife is so please with the appearance and performance of our new oven. Now she can't wait to have a reason to bake something for a little get together with family
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
3
there is a problem
on April 13, 2022
Posted by: ME 22
from Eastern North Carolina
Three weeks after installation, the oven lights won't turn off and the electronics think the oven door is open, and so we cannot cook. The dealer was very responsive, repair people have been in contact and parts are on order. It is disappointing, but we are hoping this is just a fluke. It doesn't seem appropriate to rate the ovens just now.
Response from cafeappliances.comBy Kelsey@Café, Café, April 14, 2022
Oh no, we hate to hear that you're dealing with these issues so soon after installation. This sounds very discouraging and we completely understand your disappointment.
We're glad that you were proactive in taking advantage of your warranty and scheduling a service appointment. We are confident that our certified technician will be able to repair your double oven.
Please feel free to connect with us after the appointment to let us know how it goes. We're always happy to help out. All the best, Kelsey@Café
We're glad that you were proactive in taking advantage of your warranty and scheduling a service appointment. We are confident that our certified technician will be able to repair your double oven.
Please feel free to connect with us after the appointment to let us know how it goes. We're always happy to help out. All the best, Kelsey@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Does everything well
on April 22, 2022
Posted by: JMB5
from Cleveland, OH
Huge upgrade for us with many nice features. Love that wireless connectivity, it's quiet, cooks perfectly and evenly. Game changer.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Great oven
on April 24, 2022
Posted by: Kitc2021
from Virginia
It is really beautiful and easy to use. So far I am happy with Cafe appliance.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Great features.
on May 8, 2022
Posted by: bob41940
from Edina, MN
Oven installation went very well.
I'm anxious to experience the on-line features. First batch of cookies were perfect.
I'm anxious to experience the on-line features. First batch of cookies were perfect.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Truly shocking customer service
on May 12, 2022
Posted by: jsg351
from Evanston, IL
I purchased my Cafe double wall oven months ago, and have yet to be able to connect it to wifi to access any of these features. This is despite my tireless efforts, and being reasonably capable with these things (as I am an executive with a technology company).
I have called tech support no fewer than 10 times and each and every time I call they assure me someone from the tech support team will get back to me via email and this never happens. They just ignore me as a customer. It is truly shocking.
If GE/Cafe is going to venture into wifi enabled devices, they simply must develop equipment that is useable and customer service that is capable. They have done neither of these things.
As an oven, it is handsome and works well (without wifi). But I cannot warn you strongly enough to stay away from this if you expect to have the wifi functionality.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Guy@Cafe, Cafe Appliances, May 13, 2022
Hi there, thank you for taking the time to reach out. We're terribly sorry to learn you haven't been able to connect your appliances and that no one from our support team has gotten back to you. We'd never expect this for our consumers so we can imagine how aggravating this would be to deal with.
If you haven't already, we first suggest deleting and reinstalling the app. If you continue to have issues, we recommend you call our SmartHQ team at (877) 389-2380 or email them at appsupport@geappliances.com. We're confident our team will be able to get you taken care of if needed. If this is the line you've been contacting, please shoot us a private message on social media so we can further look into this for you. All the best.
Guy@Cafe
If you haven't already, we first suggest deleting and reinstalling the app. If you continue to have issues, we recommend you call our SmartHQ team at (877) 389-2380 or email them at appsupport@geappliances.com. We're confident our team will be able to get you taken care of if needed. If this is the line you've been contacting, please shoot us a private message on social media so we can further look into this for you. All the best.
Guy@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Beautiful and sleek design
on May 23, 2022
Posted by: Lynn00
from Kansas
Just have had my new Cafe wall double oven for couple of weeks now. Haven’t had a lot of use yet. But that will change. The install and set up were relatively easy. Tons of features available. But I am particularly happy with the sleek design of the oven. It has a minimalistic appearance without a bunch of protruding knobs. Heats fast. I am still familiarizing myself with the phone app connected to the oven and will see how beneficial the app becomes. Happy with purchase.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Easy to learn
on May 25, 2022
Posted by: OC couple
from Yorba Linda, CA
Replacement wall oven. Great fit in existing cabinet. Variety of features is nice upgrade.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com