Customer reviews from geappliances.com
GE Profile - 30" Smart Built-In Single Electric Convection Wall Oven with Air Fry & Precision Cooking - Black Stainless Steel
Average customer rating
4.6
(929 Reviews)
Rating breakdown 929 reviews
5 Stars
711
4 Stars
139
3 Stars
33
2 Stars
18
1 Star
28
93%of customers recommend this product.
(
724 out of
780)
Customer Reviews for GE Profile - 30" Smart Built-In Single Electric Convection Wall Oven with Air Fry & Precision Cooking - Black Stainless Steel
Customer Rating
5
Love the air fryer
on January 24, 2022
Posted by: Youknowityo
from Longwood, FL
Very cool oven. The interface is super easy to use.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
2
Dead!!
on February 10, 2022
Posted by: Clif
from Salem, OR
Still waiting for it to be repaired. Stopped working after about a week of use.
No, I would not recommend this to a friend.
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Michael @ GE Appliances, GE Appliances, February 11, 2022
Hi there,
Thanks for leaving a review. We're terribly sorry to hear about the issues that you've had with your wall oven. We can understand how this would be frustrating and stressful for sure. We're glad to hear that you've taken advantage of your warranty and we do hope that your wall oven is fixed soon.
All the best,
Michael@GEA
Thanks for leaving a review. We're terribly sorry to hear about the issues that you've had with your wall oven. We can understand how this would be frustrating and stressful for sure. We're glad to hear that you've taken advantage of your warranty and we do hope that your wall oven is fixed soon.
All the best,
Michael@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Stopped working BEFORE first use
on February 12, 2022
Posted by: Bob2573
from Nj
Installed professionally. Touchscreen stopped working after 4 days. Never even used. Light inside comes on when I open the door but oven is completely useless without touchscreen. App says oven offline. What a sick joke this is after waiting 2 months to get it.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
3
Response from geappliances.comBy Kianna@GEA, GEA, February 14, 2022
Hello,
Thanks for the review. We're sorry to hear that your touchscreen stopped working especially after having your oven for such a short time. The inconvenience is understood.
We recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm
If we can help in the future, please let us know. We are more than happy to.
All the best,
Kianna@GEA
Thanks for the review. We're sorry to hear that your touchscreen stopped working especially after having your oven for such a short time. The inconvenience is understood.
We recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm
If we can help in the future, please let us know. We are more than happy to.
All the best,
Kianna@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Wall oven
on May 30, 2022
Posted by: Cooker229
from Wisconsin
Not sure the WiFi is worth the additional amount paid
I would recommend this to a friend!
Features
4
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
2
Disappointed
on May 31, 2022
Posted by: Pumpkin 12
from Ohio
I want to give this oven a good review. The features I am able to use work great. However, I am unable to use the air fryer feature and the precision cooking features without being connected to the internet. Really??? I live in an area with poor internet so i am unable to use 2 of the features I paid for. Sad that GE programs appliances this way. Absolutely no reason to need the internet for air frying!!
No, I would not recommend this to a friend.
Features
1
Performance
5
Quality
3
Value
3
Response from geappliances.comBy Kianna@GEA, GEA, June 8, 2022
Hello,
Thanks for reviewing your oven. We're happy to hear that it works great. We apologize for the inconvenience with the internet requirement. Your full satisfaction is important to us, and we will forward your feedback about the Wi-Fi requirement to the product and design team for review.
If we can help in the future, please let us know. We are more than happy to.
All the best,
Kianna@GEA
Thanks for reviewing your oven. We're happy to hear that it works great. We apologize for the inconvenience with the internet requirement. Your full satisfaction is important to us, and we will forward your feedback about the Wi-Fi requirement to the product and design team for review.
If we can help in the future, please let us know. We are more than happy to.
All the best,
Kianna@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Great Smart Features
on June 17, 2022
Posted by: Bobalu2
from Fresno, CA
I love my new oven. It is easy to use. I get a message on my phone when my oven timer goes off, allowing me more flexibility while I cook or bake. The only features that have been problematic and the reason I did not give 5 stars is that the Precision Cooking for my steak did not work correctly and led to dry, overcooked meat with a strange texture. Also, it tells you the weather for the day and week which is really convenient but the daily weather appears to get stuck sometimes and lose accuracy.
I would recommend this to a friend!
Features
3
Performance
5
Quality
4
Value
2
Written by a customer while visiting geappliances.com
Customer Rating
3
Nice oven - lousy software
on July 22, 2022
Posted by: Gzornanplatt
from Richmond, VA
The air fryer feature is outstanding.
But as a software and IT professional for more than 30 years, the WiFi software configuration and linkage may be the worst I've seen.
It was a real hassle connecting my cell phone with the oven. Then when I am away from the appliance for a few days, the oven forgets all its settings and requires reconfiguring the connection from scratch. When the power drops (e.g., summer thunder storm), it's another do-over required. I've given up. It's not worth the hassle.
But as a software and IT professional for more than 30 years, the WiFi software configuration and linkage may be the worst I've seen.
It was a real hassle connecting my cell phone with the oven. Then when I am away from the appliance for a few days, the oven forgets all its settings and requires reconfiguring the connection from scratch. When the power drops (e.g., summer thunder storm), it's another do-over required. I've given up. It's not worth the hassle.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
3
Value
3
Response from geappliances.comBy Joyce@GEA, GE_Appliances , July 27, 2022
Hello- We are happy to hear you are pleased with the oven and the features but sorry that you've had these connective issues. Considering you are an IT professional we know that it most likely wasn't a user error.
We apologize for your inconvenience and recommend contacting our Connected Home Support Team specialists. They are always happy to lend their expertise. You can reach them at 1-800-220-6899, Monday through Friday 9 a.m. – 11 p.m. ET, Saturday - Sunday 9 a.m. – 3 p.m. ET, or email connected@help.geappliances.com. If you have any questions in the future, please let us know. We are here for you. Joyce@GEA
We apologize for your inconvenience and recommend contacting our Connected Home Support Team specialists. They are always happy to lend their expertise. You can reach them at 1-800-220-6899, Monday through Friday 9 a.m. – 11 p.m. ET, Saturday - Sunday 9 a.m. – 3 p.m. ET, or email connected@help.geappliances.com. If you have any questions in the future, please let us know. We are here for you. Joyce@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Great New Features
on August 9, 2022
Posted by: Joe31045
from Ocean View, Delaware
We built our home in 2011 with all GE kitchen appliances and now happy to update our kitchen appliances with GE
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com