Customer reviews from cafeappliances.com
Café - 25.2 Cu. Ft. Side-by-Side Built-In Smart Refrigerator with Upfront Temperature Controls - Stainless Steel
Average customer rating
3.5
(68 Reviews)
Rating breakdown 68 reviews
5 Stars
21
4 Stars
19
3 Stars
10
2 Stars
10
1 Star
8
61%of customers recommend this product.
(
35 out of
57)
Customer Reviews for Café - 25.2 Cu. Ft. Side-by-Side Built-In Smart Refrigerator with Upfront Temperature Controls - Stainless Steel
Customer Rating
1
Very noisy! Ice receptacle is difficult to access
on May 4, 2022
Posted by: Nina52
from Washington DC
Not happy with purchase. Noisy and hard to access ice maker.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Guy@Cafe, Cafe Appliances, May 10, 2022
Hi there, we're glad you like its appearance, but so sorry your new refrigerator is louder than expected and that it's difficult for you to access the ice maker. We can see how this would make for a less-than-stellar first impression, so we appreciate you lending us some feedback we can take back to our refrigeration team.
Your review goes a long way in giving us ways to capitalize on improvements, so thank you for sharing. We're wishing you the best and we're glad to have you in our Cafe Appliances family.
Guy@Cafe
Your review goes a long way in giving us ways to capitalize on improvements, so thank you for sharing. We're wishing you the best and we're glad to have you in our Cafe Appliances family.
Guy@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Beautiful exterior and interior
on July 16, 2022
Posted by: SBK2
from Chicago, IL
Replaced a built-in refrigerator with this built-in unit. Difficult delivery due to height and weight of unit, but well-trained techs got it in my house without damage! Only disappointment is the ice maker. If you're over 6 feet tall, it is not a problem - but for most others, VERY difficult and inconvenient to retreive ice from the bin. This unit does NOT have a through the door dispenser - and ice bin is at the top of the freezer with very awkward access to ice. When bin is full, ice builds up and falls behind the bin, to the bottom of the freezer where it is very difficult to retreive due to shelves and wire bins.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Piece of crap
on July 25, 2022
Posted by: mish63
from Brookfield CT
Purchased and installed in 4/21. In less than 6 months the ice maker started to leak a cascade of water down the back of the freezer! Evaporator Harness was recalled and needed replacing but was on backorder. On May 2022 it was replaced. In July the same problem happened and now I'm being told its out of warranty!!! In addition the ice maker is so high you need a step ladder to reach in to get ice! Now i'm back to using ice trays after spending a fortune on this piece of crap! DO NOT BUY THIS MODEL with interior ice maker!
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Michael @ Cafe Appliances, Cafe Appliances, July 27, 2022
Hi there,
Thanks for taking the time to leave a review. We hate to hear about the issues you've had here with your fridge, truly. We're sure this would be frustrating. We do see that you were able to speak to someone in our Consumer Relations Department and that they were able to assist. We do hope that your service appointment goes well and that this is taken care of fully and quickly.
If you have questions or concerns about your appliances in the future, know that you're always free to reach out.
All the best,
Michael@Cafe
Thanks for taking the time to leave a review. We hate to hear about the issues you've had here with your fridge, truly. We're sure this would be frustrating. We do see that you were able to speak to someone in our Consumer Relations Department and that they were able to assist. We do hope that your service appointment goes well and that this is taken care of fully and quickly.
If you have questions or concerns about your appliances in the future, know that you're always free to reach out.
All the best,
Michael@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
2
It's cold. That's about all I can say for it.
on July 28, 2022
Posted by: AlanS
from Annapolis, MD
This refrigerator is not up to the usual standards to which I would hold GE/Cafe/Monogram appliances. It is noisy, and poorly laid out inside, and the ice maker is a very poor design that requires the user to remove the entire ice bin to get access.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Michael @ Cafe Appliances, Cafe Appliances, July 29, 2022
Hi there,
Thanks for taking the time to leave a review for your fridge. We're sorry to hear that this model isn't living up to the standards that we've set in the past for you. If you have questions or concerns about noises you're hearing, this article can help to clear those up: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901&_ga=2.8057329.2133713530.1658924115-1822528338.1658924115
Also, if you're wanting to get into the ice bucket, there is an access panel that you can lift up if you'd rather not remove the entire bucket. A diagram about this panel can be seen on page 9 of your Use and Care manual, here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000361-4.pdf&_ga=2.112253255.2133713530.1658924115-1822528338.1658924115
We do appreciate hearing what you've got to say about the design of the unit's interior; we're always wanting to get better.
If you have other questions or concerns about your model in the future, know that you're free to reach out any time.
All the best,
Michael@Cafe
Thanks for taking the time to leave a review for your fridge. We're sorry to hear that this model isn't living up to the standards that we've set in the past for you. If you have questions or concerns about noises you're hearing, this article can help to clear those up: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901&_ga=2.8057329.2133713530.1658924115-1822528338.1658924115
Also, if you're wanting to get into the ice bucket, there is an access panel that you can lift up if you'd rather not remove the entire bucket. A diagram about this panel can be seen on page 9 of your Use and Care manual, here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000361-4.pdf&_ga=2.112253255.2133713530.1658924115-1822528338.1658924115
We do appreciate hearing what you've got to say about the design of the unit's interior; we're always wanting to get better.
If you have other questions or concerns about your model in the future, know that you're free to reach out any time.
All the best,
Michael@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Very Roomy and Quiet
on September 5, 2022
Posted by: Richeman
from Orlando, FL
Love the interior lighting and the use of space in the refrigerator side. It is attractive and also very quiet. One thing that could use improvement is the location/setup of the ice maker. If you are not very tall, and the ice container is not full, it is difficult to reach up and open the plastic door to the ice bin and grab the ice at the bottom.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Good feature and lots of space
on October 29, 2022
Posted by: GE fann
from Orlando, FL
We really like the design of the fridge. We can organize the stuff in the fridge so we can retrieve our food easily.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Not a great purchase
on November 20, 2022
Posted by: Kirkwood Jim
from KIrkwood Missouri
Ice maker no longer works. Needs to have water/ice maker on outside of door.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Gina@Cafe, Cafe_Appliances, November 23, 2022
We’re sorry the ice maker is no longer working. We can imagine how irritating this must be, and the inconvenience caused. We recommend having your unit serviced by one of qualified techs. You can schedule service online at: https://www.geappliances.com/ge/service-and-support/service.htm or by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) Monday – Friday: 8 a.m. – 10 p.m. ET or Saturday - Sunday: 8 a.m. – 6 p.m. ET.
We’ll be sure to pass along your insight to our design team regarding the ice maker location. Thank you for letting us know what’s going on. -Gina@Café
We’ll be sure to pass along your insight to our design team regarding the ice maker location. Thank you for letting us know what’s going on. -Gina@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Beautiful and Sleek
on December 16, 2022
Posted by: Nice and quiet and cool
from Alexandria, Virginia
I really like the look of this refrigerator; it's clean and doesn't show fingerprints. I love the ice maker. The inside, especially the freezer side is a little smaller than my previous refrigerator, but keeps me from buying and forgetting food stored in it. Nice and quiet.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com