Customer reviews from cafeappliances.com
Caf - 42 in. Wide 25.2 Cu. Ft. Side-by-Side Built-In Smart Refrigerator with Upfront Temperature Controls - Stainless Steel
Average customer rating
3.4
(80 Reviews)
Rating breakdown 80 reviews
5 Stars
22
4 Stars
22
3 Stars
12
2 Stars
12
1 Star
12
57%of customers recommend this product.
(
37 out of
65)
Customer Reviews for Caf - 42 in. Wide 25.2 Cu. Ft. Side-by-Side Built-In Smart Refrigerator with Upfront Temperature Controls - Stainless Steel
Customer Rating
2
It's cold. That's about all I can say for it.
on July 28, 2022
Posted by: AlanS
from Annapolis, MD
This refrigerator is not up to the usual standards to which I would hold GE/Cafe/Monogram appliances. It is noisy, and poorly laid out inside, and the ice maker is a very poor design that requires the user to remove the entire ice bin to get access.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Michael @ Cafe Appliances, Cafe Appliances, July 29, 2022
Hi there,
Thanks for taking the time to leave a review for your fridge. We're sorry to hear that this model isn't living up to the standards that we've set in the past for you. If you have questions or concerns about noises you're hearing, this article can help to clear those up: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901&_ga=2.8057329.2133713530.1658924115-1822528338.1658924115
Also, if you're wanting to get into the ice bucket, there is an access panel that you can lift up if you'd rather not remove the entire bucket. A diagram about this panel can be seen on page 9 of your Use and Care manual, here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000361-4.pdf&_ga=2.112253255.2133713530.1658924115-1822528338.1658924115
We do appreciate hearing what you've got to say about the design of the unit's interior; we're always wanting to get better.
If you have other questions or concerns about your model in the future, know that you're free to reach out any time.
All the best,
Michael@Cafe
Thanks for taking the time to leave a review for your fridge. We're sorry to hear that this model isn't living up to the standards that we've set in the past for you. If you have questions or concerns about noises you're hearing, this article can help to clear those up: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901&_ga=2.8057329.2133713530.1658924115-1822528338.1658924115
Also, if you're wanting to get into the ice bucket, there is an access panel that you can lift up if you'd rather not remove the entire bucket. A diagram about this panel can be seen on page 9 of your Use and Care manual, here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000361-4.pdf&_ga=2.112253255.2133713530.1658924115-1822528338.1658924115
We do appreciate hearing what you've got to say about the design of the unit's interior; we're always wanting to get better.
If you have other questions or concerns about your model in the future, know that you're free to reach out any time.
All the best,
Michael@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Piece of crap
on July 25, 2022
Posted by: mish63
from Brookfield CT
Purchased and installed in 4/21. In less than 6 months the ice maker started to leak a cascade of water down the back of the freezer! Evaporator Harness was recalled and needed replacing but was on backorder. On May 2022 it was replaced. In July the same problem happened and now I'm being told its out of warranty!!! In addition the ice maker is so high you need a step ladder to reach in to get ice! Now i'm back to using ice trays after spending a fortune on this piece of crap! DO NOT BUY THIS MODEL with interior ice maker!
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Michael @ Cafe Appliances, Cafe Appliances, July 27, 2022
Hi there,
Thanks for taking the time to leave a review. We hate to hear about the issues you've had here with your fridge, truly. We're sure this would be frustrating. We do see that you were able to speak to someone in our Consumer Relations Department and that they were able to assist. We do hope that your service appointment goes well and that this is taken care of fully and quickly.
If you have questions or concerns about your appliances in the future, know that you're always free to reach out.
All the best,
Michael@Cafe
Thanks for taking the time to leave a review. We hate to hear about the issues you've had here with your fridge, truly. We're sure this would be frustrating. We do see that you were able to speak to someone in our Consumer Relations Department and that they were able to assist. We do hope that your service appointment goes well and that this is taken care of fully and quickly.
If you have questions or concerns about your appliances in the future, know that you're always free to reach out.
All the best,
Michael@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Beautiful exterior and interior
on July 16, 2022
Posted by: SBK2
from Chicago, IL
Replaced a built-in refrigerator with this built-in unit. Difficult delivery due to height and weight of unit, but well-trained techs got it in my house without damage! Only disappointment is the ice maker. If you're over 6 feet tall, it is not a problem - but for most others, VERY difficult and inconvenient to retreive ice from the bin. This unit does NOT have a through the door dispenser - and ice bin is at the top of the freezer with very awkward access to ice. When bin is full, ice builds up and falls behind the bin, to the bottom of the freezer where it is very difficult to retreive due to shelves and wire bins.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Very noisy! Ice receptacle is difficult to access
on May 4, 2022
Posted by: Nina52
from Washington DC
Not happy with purchase. Noisy and hard to access ice maker.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Guy@Cafe, Cafe Appliances, May 10, 2022
Hi there, we're glad you like its appearance, but so sorry your new refrigerator is louder than expected and that it's difficult for you to access the ice maker. We can see how this would make for a less-than-stellar first impression, so we appreciate you lending us some feedback we can take back to our refrigeration team.
Your review goes a long way in giving us ways to capitalize on improvements, so thank you for sharing. We're wishing you the best and we're glad to have you in our Cafe Appliances family.
Guy@Cafe
Your review goes a long way in giving us ways to capitalize on improvements, so thank you for sharing. We're wishing you the best and we're glad to have you in our Cafe Appliances family.
Guy@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Attractive ss side by side
on April 27, 2022
Posted by: Pam411
from Seattle, WA
Compared to the Monogram refrigerator that I had years ago, this refrigerator/freezer is far superior and the Monogram was a more expensive line. It functions! I had said that I would not have a GE Appliance again after my Monogram experience, but this one has done the job. The freezer is a bit small if you don't have a separate freezer and tend to stock up on foods. The finish is hard to keep polished. I use a well known quality spray stainless cleaner and, as you can see, there is a smudgy appearance on the doors. Otherwise, this is a great refrigerator. It is reliable and fits well in our kitchen.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Hummmm?
on March 29, 2022
Posted by: Pc char
from Florida
My first, in a long time refrigerator without water and ice in the door. This came with the condo we purchased and definitely would not have been my first choice. The refrigerator section is okay - freezer is small and the ice maker is ridiculous. There is no way to efficiently get ice out of the bin and not leave the door open for an excessive amount of time. I am 5’8’’ and to reach in for the ice is still an effort. You need an extra bin to store the ice that is made so it is easily descended, which takes up valuable freezer space. A design remake is needed - especially for the freezer area. Does the refrigerator work - yes and that’s about it and it looks nice!
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Michael @ Cafe Appliances, Cafe Appliances, March 30, 2022
Hi there,
Thanks for taking the time to let us know what you think about your new fridge. We're glad to know that, overall, your unit is working well for you. We appreciate hearing what you've got to say about the icemaker and the freezer design. We're always wanting to get better and you stating your wants to us helps us to get there.
If you've ever got questions or concerns in the future, know that we're here to help!
Best wishes,
Michael@Cafe
Thanks for taking the time to let us know what you think about your new fridge. We're glad to know that, overall, your unit is working well for you. We appreciate hearing what you've got to say about the icemaker and the freezer design. We're always wanting to get better and you stating your wants to us helps us to get there.
If you've ever got questions or concerns in the future, know that we're here to help!
Best wishes,
Michael@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Attractive appearance; interior storage suitable
on March 7, 2022
Posted by: Andyboy
from Middletown, CT
Two problems: 1. it makes a loud noise. GE Repairman scheduled to diagnose and repair. probably a simple fix.
2. Impossible to get ice out of the ice maker without it over flowing down into the freezer and onto the floor of the kitchen. Design flaw.
2. Impossible to get ice out of the ice maker without it over flowing down into the freezer and onto the floor of the kitchen. Design flaw.
No, I would not recommend this to a friend.
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Quiet, constructed tough
on March 6, 2022
Posted by: RLand
from Phoenix, AZ
I am a fan. My first built in fridge and it is everything I had hoped. Lots of room, efficient interior, beautiful.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com