Customer reviews from cafeappliances.com
Caf - 42 in. Wide 25.2 Cu. Ft. Side-by-Side Built-In Smart Refrigerator with Upfront Temperature Controls - Stainless Steel
Average customer rating
3.4
(80 Reviews)
Rating breakdown 80 reviews
5 Stars
22
4 Stars
22
3 Stars
12
2 Stars
12
1 Star
12
57%of customers recommend this product.
(
37 out of
65)
Customer Reviews for Caf - 42 in. Wide 25.2 Cu. Ft. Side-by-Side Built-In Smart Refrigerator with Upfront Temperature Controls - Stainless Steel
Customer Rating
1
Don't waste your money!
on October 5, 2024
Posted by: shell12995
We have a 2 year old version of this fridge. We've had the ice maker replaced 3 times and now the fan that circulates air has died. The freezer is 25 degrees and the fridge is 55 degrees. The company we bought it from is claiming it is out of warranty. Don't waste your money or your groceries.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Michael, Cafe_Applianecs, October 7, 2024
We would like to help with your refrigerator. An agent will be reaching out to you via email, please respond at your earliest convenience.
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Good until it needs service
on October 2, 2024
Posted by: Getindachoppafridge
I like the fridge. I don’t like GE customer care.
We have had our fridge for a few years. It’s been pretty good. A decent value at way less $$ than Sub Z
About six weeks ago, the evaporator fan blade started sounding less like a gentle hum and more like a helicopter taking off. We’ve had two service calls since—the first one replaced the evaporator fan(which did not solve the problem) and the second one came out and said there is nothing more to do. This is very poor service. Our fridge is ridiculously loud!! It must be fixed…this is equivalent to taking your car in for service because it’s belching black smoke and the repair shop concluding “everything is fine—your car just belches black smoke now.”
Response from cafeappliances.comBy Adrian, GE_Appliances, October 3, 2024
We would like to assist you with this matter and gather some additional information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Bad design in its entirety
on August 5, 2024
Posted by: Kahuna5208
from N J
Side by side no water dispenser which is what I wanted but to get ice you have to lift a difficult trap door and get your hand inside and grab ice which always spills out
Door to get to the Tray removal is another nightmare to get the ice
Lighting inside freezer is non existent with frozen food blocking
Bottom pull out bin cannot open when door is at 90 degree opening stop pin
If I could send back I would now I am stuck with a non functional refrig
Who designed this ????
Obviously they don’t have refrigerators there
Door to get to the Tray removal is another nightmare to get the ice
Lighting inside freezer is non existent with frozen food blocking
Bottom pull out bin cannot open when door is at 90 degree opening stop pin
If I could send back I would now I am stuck with a non functional refrig
Who designed this ????
Obviously they don’t have refrigerators there
Response from cafeappliances.comBy Tierra, Cafe_Appliances, August 7, 2024
We value this feedback. Your comments regarding the layout of your refrigerator is extremely important to us and will be considered by our product design team for review.
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Faulty Ice maker
on July 14, 2024
Posted by: JennH215
from Langhorne PA
Love the sleek look of this refrigerator but unfortunately they installed a faulty icemaker in all models. Read the reviews before purchasing. We’ve had our icemaker replaced and repaired 3x and still have no ice. When you pay this much for a refrigerator you would expect a good icemaker but not in this model.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Michael, Cafe_Applianecs, July 17, 2024
We would like to help with your icemaker. An agent will be reaching out to you via email, please respond at your earliest convenience.
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Beautiful refrigerator
on July 3, 2024
Posted by: Hawaii kitchen
The fit and finish of the refrigerator are of a high quality. It’s quiet and looks great in our new kitchen.
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Ice Maker is Awful
on July 2, 2024
Posted by: nps1
Ice maker should be lighted and better positioned for access. The opening is too small, making it impossible to use even a tiny scoop. Turning it on and off is also problematic: pushing the refrigerator temp + & - buttons at the same time takes multiple tries to actually effect the change.
Response from cafeappliances.comBy Devin, Café, July 2, 2024
We appreciate your review, and we will pass your comments regarding the position of the ice maker and lighting to our product team to review. As we continue to make improvements to future models, your comments are extremely important to us.
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Piece of Crap
on May 13, 2024
Posted by: Allison TTU
from Texas
This thing's a piece of crap. It lasted six years then broke and GE won't do anything about it... even though it is THEIR lemon they gave us. They came out several times with different parts trying to fix it, nothing worked. They finally just told us it's done for. That was it. A 10k fridge is "done for" after six years of use. Unbelievable.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Tierra, Cafe_Appliances, May 14, 2024
We're very sorry to hear that your refrigerator is no longer operating as expected. We can assure you that Cafe Appliances continues to review all products for possible improvement.
Written by a customer while visiting cafeappliances.com
Customer Rating
2
So so
on March 30, 2024
Posted by: Denise Golfis
from Munster Indiana
[Employee of cafe_appliances] We has it fthis refrigerator or 1.5 months and we are having issues loud ticking noise.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Tierra, Cafe_Appliances, April 1, 2024
We're happy to help you with your new refrigerator. Please refer to the links below for information on sounds your unit may make that are normal or abnormal:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17473
If the suggestions above don't seem to help, visit us at cafeappliances.com/service
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17473
If the suggestions above don't seem to help, visit us at cafeappliances.com/service
Written by a customer while visiting cafeappliances.com