Customer reviews from cafeappliances.com
Café - 25.2 Cu. Ft. Side-by-Side Built-In Smart Refrigerator with Upfront Temperature Controls - Stainless Steel
Average customer rating
3.5
(68 Reviews)
Rating breakdown 68 reviews
5 Stars
21
4 Stars
19
3 Stars
10
2 Stars
10
1 Star
8
61%of customers recommend this product.
(
35 out of
57)
Customer Reviews for Café - 25.2 Cu. Ft. Side-by-Side Built-In Smart Refrigerator with Upfront Temperature Controls - Stainless Steel
Customer Rating
3
Beautiful but not functional
on October 30, 2023
Posted by: K LD
from Billings, MT
I love the look of my Cafe appliances. That was the train I purchased them. At the time there were not a lot of reviews about them. I took a chance.
The fridge is definitely the biggest disappointment. It is VERY small (shallow) for being the larger model. My camper fridge had more room. I’ve had to purchase things to modify the space such as short egg containers to maximize space.
The ice machine is a while other issue. I didn’t want the dispenser on the front so we could have a clean look. The ice machine was a huge design flaw. If you scoop ice, there is not a back to the compartment so ice is constantly falling out and down into the freezer. I had to purchase a piece of plexi to put in the back to try and keep the ice in the compartment. I’ve researched options to add on or replace with a more functional option but nothing. Even a simple pull device to allow ice to get into the cup would be an upgrade.
If subzero would have had a similar style I would have gone for it instead.
We’ve been in our house a year and this is my only regret. Again, beautiful but not the right size or functionality for our family.
The fridge is definitely the biggest disappointment. It is VERY small (shallow) for being the larger model. My camper fridge had more room. I’ve had to purchase things to modify the space such as short egg containers to maximize space.
The ice machine is a while other issue. I didn’t want the dispenser on the front so we could have a clean look. The ice machine was a huge design flaw. If you scoop ice, there is not a back to the compartment so ice is constantly falling out and down into the freezer. I had to purchase a piece of plexi to put in the back to try and keep the ice in the compartment. I’ve researched options to add on or replace with a more functional option but nothing. Even a simple pull device to allow ice to get into the cup would be an upgrade.
If subzero would have had a similar style I would have gone for it instead.
We’ve been in our house a year and this is my only regret. Again, beautiful but not the right size or functionality for our family.
Response from cafeappliances.comBy Café Appliances, November 1, 2023
Hello,
Thanks so much for taking the time to share. We appreciate the honest feedback regarding your new refrigerator. Your comments are extremely important and will definitely be considered by our product design team for review. At GE Appliances, we're always looking for ways to improve for our consumers. We sincerely hope that the use of your unit will only get better with time.
Best wishes. - Tierra@Café
Thanks so much for taking the time to share. We appreciate the honest feedback regarding your new refrigerator. Your comments are extremely important and will definitely be considered by our product design team for review. At GE Appliances, we're always looking for ways to improve for our consumers. We sincerely hope that the use of your unit will only get better with time.
Best wishes. - Tierra@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Terrible Ice Maker
on February 25, 2024
Posted by: SandieM
The fridge is a beauty….looks amazing in my kitchen. I seriously bought it because it was in the model and loved the look. I always knew that the capacity would be smaller than previous fridges I had since it’s a counter depth fridge…which obviously adds to the great look in my kitchen. Big drawback, the ice maker is horrible. I can never get an adequate amount of ice out of it although it says full on my app. It is always freezing up on the bottom and small cubes come flying out of the back whenever you try and get ice out. I did not want an external ice/water dispenser as I liked the sleeker look on this one. For the price point of this appliance, this feature should be flawless. Not my best purchase.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Jonathon, Cafe_Appliances, February 29, 2024
We are glad to see that you are liking the appearance and design. Also, we definitely want to help with the icemaker situation. We recommend getting one of our approved technicians out to check everything. We're confident that they can get this resolved. You can schedule by calling 1-800-432-2737 or by visiting this link here: (https://www.geappliances.com/ge/service-and-support/service.htm).
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Bad design in its entirety
on August 5, 2024
Posted by: Kahuna5208
from N J
Side by side no water dispenser which is what I wanted but to get ice you have to lift a difficult trap door and get your hand inside and grab ice which always spills out
Door to get to the Tray removal is another nightmare to get the ice
Lighting inside freezer is non existent with frozen food blocking
Bottom pull out bin cannot open when door is at 90 degree opening stop pin
If I could send back I would now I am stuck with a non functional refrig
Who designed this ????
Obviously they don’t have refrigerators there
Door to get to the Tray removal is another nightmare to get the ice
Lighting inside freezer is non existent with frozen food blocking
Bottom pull out bin cannot open when door is at 90 degree opening stop pin
If I could send back I would now I am stuck with a non functional refrig
Who designed this ????
Obviously they don’t have refrigerators there
Response from cafeappliances.comBy Tierra, Cafe_Appliances, August 7, 2024
We value this feedback. Your comments regarding the layout of your refrigerator is extremely important to us and will be considered by our product design team for review.
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Nice unit except for ice maker
on December 22, 2024
Posted by: Been around for a while
I agree with prior reviews about the ice maker. This is a solid appliance that generally works well, but the ice maker is in a bad location. It is difficult to get to the ice, and there is no way to get the ice unless you slide out the collection drawer. The ice tends to clump into one solid mass. Otherwise, it is a really good product.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy GE Appliances, January 9, 2025
We do appreciate your feedback and bringing this information about the location of the icemaker unit to our attention. As we continue to make improvements to our appliances your feedback is extremely important to us. We will pass these comments along to our product team to review.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Terrible - DO NOT BUY
on September 15, 2021
Posted by: emothershead
from Bethesad MD
Have had this refrigerator for 1 month and have had a GE Service Tech out 3 times. Still doesn't work. RUN FROM GE PRODUCTS.
Response from cafeappliances.comBy Guy@Cafe, Cafe Appliances, September 16, 2021
Hi there, we couldn't be more sorry to hear that after 3 service trips your refrigerator still isn't working properly. We know how disappointing this must be considering we'd never expect this for our consumers.
With that said, we see you have a case with us so we suggest continuing to work with your case manager for the best help. We're wishing you the best and we appreciate you bringing this to our attention as well.
Guy@Cafe
With that said, we see you have a case with us so we suggest continuing to work with your case manager for the best help. We're wishing you the best and we appreciate you bringing this to our attention as well.
Guy@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Nice, but missing a key feature
on June 3, 2021
Posted by: ryanssg
from Phoenix
Overall, it is a fantastic looking refrigerator. Frustrating the replacement, upgraded handles are out of stock, and have been for a long time. The water dispenser leaked initially and we had several visits from a technician to repair/replace a bad valve. The other issue is that it is missing a butter holder in the door. Very frustrating for such an expensive item.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy John@CAFE, Cafe Appliances, June 3, 2021
Hi there! We're glad to hear from you and get this excellent feedback. It is frustrating to hear about the service needed on the dispenser but we're relieved you used the warranty to get this taken care of. We also apologize for the handles being out of stock that you are looking for. Please look for dealers in your are in the following link to inquire about hardware availability for your refrigerator: https://www.cafeappliances.com/find-a-store/
Again, thanks for the review. Comments like this are used for future improvement. Stay in touch! - John@CAFE
Again, thanks for the review. Comments like this are used for future improvement. Stay in touch! - John@CAFE
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Large capacity
on April 27, 2023
Posted by: Vacay
from San Diego
I love everything except the fact that my top refrigerator compartment is an open bin when the floor model had an enclosed compartment with a lift up cover. I expected the same one I saw on the floor. It’s quiet and easy to keep clean.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Looks Great!
on May 27, 2020
Posted by: gjw80
from Olathe, KS
We really like our new Cafe refrigerator! A design change has given us more room in the refrigerator section and we are very pleased with that.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com