Customer reviews from cafeappliances.com
Café - 29.6 Cu. Ft. Side-by-Side Built-In Smart Refrigerator with Upfront Temperature Controls - Stainless Steel
Average customer rating
3.4
(79 Reviews)
Rating breakdown 79 reviews
5 Stars
31
4 Stars
13
3 Stars
9
2 Stars
7
1 Star
19
61%of customers recommend this product.
(
42 out of
69)
Customer Reviews for Café - 29.6 Cu. Ft. Side-by-Side Built-In Smart Refrigerator with Upfront Temperature Controls - Stainless Steel
Customer Rating
5
Very Pleased
on September 13, 2022
Posted by: Abijah
from Central Massachusetts
This refrigerator replaced a 30-year-old Sub Zero. The Cafe is a great value and every bit as stylish and user friendly as models with much higher price tags. I'd recommend it highly, we are very pleased.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Worth the Wait
on September 14, 2022
Posted by: Shosh
from Bellmore, NY
Although I had to wait a number of months before receiving the refrigerator/freezer I had ordered, I have been very happy with it because it is a beautiful addition to my kitchen and has all the features I could hope to have.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Piece of junk
on November 23, 2022
Posted by: Rose57
from AZ
It took almost 4 months from purchase to delivery and $10,000. And this is what we got: out of the box we found a bump on the refrigerator door, a top door that does not fully close, two jammed screws half way in the holes, a bent freezer rack wire and 6 mysterious holes filled with caulk (the caulk is now shrinking) on both of the refrigerator side walls. Note that only 6 photos are allowed on the review.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Michael @ Cafe Appliances, Cafe Appliances, November 30, 2022
Hi there,
Thanks for taking the time to leave a review. We're so sorry to hear about and see the issues you're having here with your new fridge, especially since you mentioned that you had to wait a while to have your unit delivered. If your dealer is unable to assist, then we'd recommend reaching out to our service team to have these issues looked into further. They can be found here for your convenience: https://www.cafeappliances.com/support/schedule-service
We do hope this helps and that these issues are taken care of for you soon.
All the best,
Michael@Cafe
Thanks for taking the time to leave a review. We're so sorry to hear about and see the issues you're having here with your new fridge, especially since you mentioned that you had to wait a while to have your unit delivered. If your dealer is unable to assist, then we'd recommend reaching out to our service team to have these issues looked into further. They can be found here for your convenience: https://www.cafeappliances.com/support/schedule-service
We do hope this helps and that these issues are taken care of for you soon.
All the best,
Michael@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Ice maker problems
on January 22, 2023
Posted by: Nancy
from Texas
We are having issues with ice maker. It is not producing any ice.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy MichaelBatCafe, Cafe_appliances, January 23, 2023
Hello,
We appreciate you taking the time to leave us your feedback, but we’re so sorry to hear that you’re having issues with your ice maker. We know it’s incredibly frustrating when part of an appliance breaks, especially when it’s something that provides as much convenience as an ice maker. We suggest taking a look at the article linked below for some things you can try on your own to get your ice maker working again.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17403
If that doesn’t help, we recommend scheduling an appointment with our factory service and repair team by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET and Sunday: 8 a.m. – 6 p.m. ET, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm Please know that we are here should you need any assistance from us in the future. Kind regards. -MichaelB@Café
We appreciate you taking the time to leave us your feedback, but we’re so sorry to hear that you’re having issues with your ice maker. We know it’s incredibly frustrating when part of an appliance breaks, especially when it’s something that provides as much convenience as an ice maker. We suggest taking a look at the article linked below for some things you can try on your own to get your ice maker working again.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17403
If that doesn’t help, we recommend scheduling an appointment with our factory service and repair team by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET and Sunday: 8 a.m. – 6 p.m. ET, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm Please know that we are here should you need any assistance from us in the future. Kind regards. -MichaelB@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Just installed
on February 15, 2023
Posted by: RetiredTom
from St George Utah
Looks great and fit perfectly where the old Viking was. Can't wait to see how well it works.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Refrigerator review
on March 1, 2023
Posted by: Ken1977
This is a very nice refrigerator and does everything we need it to do. It is very attractive and looks great.
I would recommend this to a friend!
Response from cafeappliances.comBy Adrian@GEA, GE_Appliances, March 17, 2023
Hi! Thank you for taking the time to provide us with valuable feedback. We are ecstatic to hear that you are loving your new refrigerator. This is such a beautiful model with many great features. We appreciate you choosing Cafe Appliances for your home, and we hope you enjoy your new refrigerator for many years to come! - Adrian@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Not Thrilled
on March 4, 2023
Posted by: ScottsdaleHomeowner
from Scottsdale Arizons
Ice maker is designed to make it easy to accidentally push cubes out the back, spilling into the freezer and/or onto the floor. A problem when you have wood floors.
Also the door groans on the hinges when oped/closed. No lubricant including silicon stops it.
Top shelf on door is so close to top of door it’s useless.
Also the door groans on the hinges when oped/closed. No lubricant including silicon stops it.
Top shelf on door is so close to top of door it’s useless.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Café Appliances, March 8, 2023
Hello - We appreciate you taking some time to share your thoughts and experience. This is super helpful to us.
We are going to take the feedback you've provided here and make sure we forward it over to our design team. We're sorry that this model hasn't exceeded your expectations. We can definitely understand the frustration and disappointment this has caused. Thank you again for the review, this information and knowledge helps us out a lot. We're always making improvements where we can and it wouldn't be possible without these reviews.
Stay safe.
Jonathon@Café
We are going to take the feedback you've provided here and make sure we forward it over to our design team. We're sorry that this model hasn't exceeded your expectations. We can definitely understand the frustration and disappointment this has caused. Thank you again for the review, this information and knowledge helps us out a lot. We're always making improvements where we can and it wouldn't be possible without these reviews.
Stay safe.
Jonathon@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Excellent
on March 5, 2023
Posted by: OBrien
from Scottsdale, AZ
Love this excellent appliance. We were so excited to have this in our home.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com