Customer reviews from cafeappliances.com
Caf - 48 in. Wide 29.6 Cu. Ft. Side-by-Side Built-In Smart Refrigerator with Upfront Temperature Controls - Stainless Steel
Average customer rating
3.3
(85 Reviews)
Rating breakdown 85 reviews
5 Stars
31
4 Stars
14
3 Stars
9
2 Stars
8
1 Star
23
59%of customers recommend this product.
(
43 out of
73)
Customer Reviews for Caf - 48 in. Wide 29.6 Cu. Ft. Side-by-Side Built-In Smart Refrigerator with Upfront Temperature Controls - Stainless Steel
Customer Rating
1
What a disappointment
on May 12, 2026
Posted by: Disaster
I purchased this refrigerator in 2022 and paid full price for it. It has already needed two repairs, and right now it is sitting broken again. Good thing I purchased a service plan for this poorly designed refrigerator, because it seems to need a major repair every year.
The ice box constantly drops ice all over the freezer, making a huge mess because it was poorly designed. What a terrible design. I am shocked they are still selling this to people.
My old foreign-made refrigerator is still in my garage, humming along after 12 years without a single repair, so I know refrigerators can be made better.
Do not buy this refrigerator!! Stay away from GE appliances I know I will.
The ice box constantly drops ice all over the freezer, making a huge mess because it was poorly designed. What a terrible design. I am shocked they are still selling this to people.
My old foreign-made refrigerator is still in my garage, humming along after 12 years without a single repair, so I know refrigerators can be made better.
Do not buy this refrigerator!! Stay away from GE appliances I know I will.
Response from cafeappliances.comBy Vikki, Cafe_Appliances, May 13, 2026
We encourage you to reach out to your service plan provider to have your refrigerator properly evaluated and repaired as needed.
Written by a customer while visiting cafeappliances.com
Customer Rating
4
So far, so good!
on January 14, 2026
Posted by: MrsG
from PA
So far, so good. We wanted a 48” built-in fridge to replace our 24-year-old GE Monogram. Looked for one with size and reliability being most important. Did not want bells & whistles, so this one was as close as we could get. Wish we could have purchased it without the huge ice maker that we very rarely use and without internet connectivity. Shelves are a tiny bit less deep than the last refrigerator, but it’s not too much of a problem. It’s working, keeps the food safe, and is very attractive. Overall, for the month we’ve had it, we are very pleased.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Don't waste your money !
on November 8, 2025
Posted by: CRAPola
I would give this refrigerator a zero if I could. I inherited this piece of crap when I bought my last house.The depth is horrible, and I can't get a real casserole dish to fit except longwise. I have always had a can holder that was able to hold 12 cans but it won't hold the wonderful space saver because of the ridiculous lack of depth. The door doesn't seem to have th e feature to close completely so I have lost several products such as cream way before the expiration date. I am trying to find a sucker to get this off of my hands so i can buy a real refrigerator. I have moved numerous times and had goumet kitchens but this crap needs to be dumped on the street.
Response from cafeappliances.comBy Julia, Cafe, November 11, 2025
We're sorry to hear you're not entirely satisfied with the interior design of this refrigerator. We will be sure to share your feedback with the proper teams for further review. Page 36 of the Use and Care Manual (https://products-salsify.geappliances.com/image/upload/s--Q2dWjwAC--/44a24f29363cea26e1795a460d566d2d84a306a1.pdf) provides some helpful troubleshooting tips in the "Door not closing properly" section. If those tips don't resolve the issue with the door, please reach out to our Bodewell service team for further assistance. You can call to schedule a service appointment at 833-426-3393 (Monday – Friday: 8 a.m. – 8 p.m. ET; Saturday – Sunday: Closed) or you can schedule online here: https://www.geappliances.com/ge/service-and-support/service.htm.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Lemon Alert
on September 23, 2025
Posted by: Art Taylor
from Mesa Arizona
[This review was collected as part of a promotion.] Three years later the fridge is dead. Total lemon from start.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Adrian, GE_Appliances, September 29, 2025
We are sorry that this refrigerator is no longer operating. We strongly encourage you to schedule service with our Bodewell technicians to get this issue properly diagnosed and resolved. You can schedule an appointment with a Bodewell technician by calling 833-4BODEWELL (833-426-3393) or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Ice maker design is terrible!
on August 30, 2025
Posted by: jb3147
We just had the refrigerator (model CSB48WP2NS1) installed last week. It seems to be working well except that I cannot believe the poor design of the ice maker. The maker/bucket are mounted at the top inside of the freezer and the only way to get cubes out is to reach up and into a small, cheap, plastic cover and blindly remove cubes. Completely unacceptable design. It is also discouraging to read reviews that are 2 plus years old highlighting this flaw. GE would be better off not offering an ice maker without a dispenser until it redesigns this flaw.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Jonathon, Cafe_Appliances, September 2, 2025
We will be passing your feedback about the icemaker over to product team to review. Thank you again for sharing this with us.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Don’t waste your money
on August 19, 2025
Posted by: Jenna098
I wish there would have been reviews when I was fridge shopping. I hate this fridge. The produce drawers get too cold, the underside of the drawers are sharp and have drawn blood on multiple occasions, the fan runs all the time, the ice makers is terribly designed.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Diego, Cafe_Appliances, August 21, 2025
Thank you for your review. We are going to share your comments regarding the units design to our product team for review.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Poor quality. Frequent issues & loud.
on May 15, 2025
Posted by: Sqmo
We’ve owned the refrigerator for less than three years; we’re on our 3rd evaporator fan, located behind the icemaker. We have to reach in and free up the ice on it every 3-4 weeks, otherwise the temperature in both the fridge and freezer begin to escalate. We’ve had three occurrences wherein we’ve had to toss food. It’s an expensive cooler and is effectively a stainless yeti with interior lights. Would not buy again and why pay for a company tech to come out to fix what is a known issue all over Reddit and other sites. Find another brand…
Response from cafeappliances.comBy Adrian, GE_Appliances, May 19, 2025
We are so sorry to hear of your experience with this refrigerator. As we continue to make improvements to our appliances, your feedback is extremely important to us. We will pass these comments along to our product team to review.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Awful awful awful!!!
on April 6, 2025
Posted by: NickHol
from Ottawa, Canada
This is the worst piece of junk I have ever had the misfortune to buy. It’s not if, but when the condenser fan will malfunction. We have had to replace the fan 4 times in 2 years, and it still continues to freeze over which prevents the circulation needed to keep the freezer and fridge at their required temperatures. Countless amounts of food have been lost in the process. GE have not offered any real assistance in dealing with the problem because the issues started to happen after the first year and is now outside the warranty window. The repair bills are now running into the thousands of dollars. I encourage you avoid this piece of junk and buy anything else if you want to have a fridge freezer which is going to last you longer than a year. GE, you need to pull this product from your lineup now and fix the problems immediately so other families don’t have to go through the stress and issues this substandard product will continue to create. I give this a minus 10 stars.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Jonathon, Cafe_Appliances, April 9, 2025
We're sorry to hear about the condenser fan not operating properly. We'd like to help out with this. We will be reaching out over email to collect additional information. Please respond at your earliest convenience.
Written by a customer while visiting cafeappliances.com