Customer reviews from cafeappliances.com
Caf - 29.6 Cu. Ft. Side-by-Side Built-In Smart Refrigerator with Upfront Temperature Controls - Stainless Steel
Average customer rating
3.3
(83 Reviews)
Rating breakdown 83 reviews
5 Stars
31
4 Stars
13
3 Stars
9
2 Stars
8
1 Star
22
58%of customers recommend this product.
(
42 out of
72)
Customer Reviews for Caf - 29.6 Cu. Ft. Side-by-Side Built-In Smart Refrigerator with Upfront Temperature Controls - Stainless Steel
Customer Rating
1
Dreadful loud, steady mechanical hum
on November 23, 2020
Posted by: Deeply disappointed
from Boston area
We had a 48" side by side Cafe refrigerator installed last week. It is handsome looking and seems to cool well, but everyone in the house HATES the high pitched loud mechanical sound that emanates from the condenser area. The only time it stops is when we open the refrigerator door. Upon closing, it immediately resumes. The sound drives us out of the kitchen, which is/had been the center of family life. It feels like we are living under high voltage wires with the constant hum of surging electricity. This cannot be good for people's brains or mental health.
I read reviews before purchasing this. They were mixed, mainly because of the inaccessibility of the ice bin and performance issues like LED light failures. I bought it anyway because it was the only 48" fridge available in our area due to the impact of covid on the supply chains. Had I known about the sound, I would have made do with a smaller fridge until other brands were available. I am so SO sorry I bought this Cafe.
Interestingly, the manual addresses the loud sound directly saying "Newer refrigerators sound different from older refrigerators.[...]you may hear a high pitched hum or pulsating sound while it is operating." Nuts to that. This is flat out engineering failure. No one should have to live with this sound.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Joyce@Cafe, Cafe_Appliances, November 25, 2020
Hello-We appreciate you taking the time to share your review. We are very sorry for the issue you are having. Newer refrigerators are different, but considering you are leaving your kitchen to get away from the sounds, there may be an issue. We recommend that you take advantage of the warranty and have a service technician out. In the meantime, it may be a good idea to record the sounds to show the technician when they come. Thank you! Joyce@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Awful awful awful!!!
on April 6, 2025
Posted by: NickHol
from Ottawa, Canada
This is the worst piece of junk I have ever had the misfortune to buy. It’s not if, but when the condenser fan will malfunction. We have had to replace the fan 4 times in 2 years, and it still continues to freeze over which prevents the circulation needed to keep the freezer and fridge at their required temperatures. Countless amounts of food have been lost in the process. GE have not offered any real assistance in dealing with the problem because the issues started to happen after the first year and is now outside the warranty window. The repair bills are now running into the thousands of dollars. I encourage you avoid this piece of junk and buy anything else if you want to have a fridge freezer which is going to last you longer than a year. GE, you need to pull this product from your lineup now and fix the problems immediately so other families don’t have to go through the stress and issues this substandard product will continue to create. I give this a minus 10 stars.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Jonathon, Cafe_Appliances, April 9, 2025
We're sorry to hear about the condenser fan not operating properly. We'd like to help out with this. We will be reaching out over email to collect additional information. Please respond at your earliest convenience.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Poor Quality
on October 6, 2024
Posted by: Keith64
I have had this model for four years and nothing but trouble. I would not buy again. Evaporator motor icing up continuously and finally went out. Next was the ice maker went out. Poor quality
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Michael, Cafe_Applianecs, October 7, 2024
We are constantly working to make our appliances the best they can be, and we’ll be sure to forward your feedback about the evaporator and icemaker to our product team so we can continue to improve.
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Ice maker
on September 2, 2019
Posted by: Mobile
from Mobile,AL
We have had this refrigerator for about 2 months and the ice maker can’t keep up and it spits ice out all over the freezer. I called right after we purchased and they said it would stop spewing ice after a week or so. It has not. It looks beautiful, but the ice maker is very messy!
No, I would not recommend this to a friend.
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Beautiful Built-In Refrigerator and Freezer
on April 27, 2020
Posted by: Elyse
from Kaysville, UT
[This review was collected as part of a promotion.] Obsessed with this built-in freezer and refrigerator! Absolutely beautiful, so functional and offers SO MUCH storage space. Have recommended this to anyone and everyone I know!
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Love the new Frig!
on October 28, 2019
Posted by: stayray
from Boise, ID
Replaced our 17 year old refrigerator with this model. It is expensive but so far seems to be worth the money. Only complaint are fingerprints on the stainless steel, they show.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Ice Issue
on August 6, 2020
Posted by: SBstyle
from Atlanta, GA
I bought this in Sept. 2019. There is a problem with the Ice machine. The ice does not stay in the bin. It flies out the back and when you open the freezer you’ll see ice throughout the freezer and it will fall on the floor.
We’ve had a technician come to fix it but he was unable to find the problem. GE is working to resolve the issue but if it can’t be fixed that would be prohibit me from recommending this product.
We’ve had a technician come to fix it but he was unable to find the problem. GE is working to resolve the issue but if it can’t be fixed that would be prohibit me from recommending this product.
No, I would not recommend this to a friend.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
USELESS
on August 20, 2020
Posted by: mbradley88
from Los Angeles
Going on 2 months without ice. We've had this fridge for 5 month. The ice maker worked fine for the first 3 months and then it stopped. GE sent a tech and the tech they sent couldn't even find the water filter. They sent another tech and as now they still have not fixed this issue and now we have ice build up inside the freezer. I would NOT recommend this product. It looks nice, but not worth the headaches and money.
No, I would not recommend this to a friend.
Written by a customer while visiting cafeappliances.com