Customer reviews from cafeappliances.com
Caf - 48 in. Wide 29.6 Cu. Ft. Side-by-Side Built-In Smart Refrigerator with Upfront Temperature Controls - Stainless Steel
Average customer rating
3.3
(85 Reviews)
Rating breakdown 85 reviews
5 Stars
31
4 Stars
14
3 Stars
9
2 Stars
8
1 Star
23
59%of customers recommend this product.
(
43 out of
73)
Customer Reviews for Caf - 48 in. Wide 29.6 Cu. Ft. Side-by-Side Built-In Smart Refrigerator with Upfront Temperature Controls - Stainless Steel
Customer Rating
2
Ice maker problems
on January 22, 2023
Posted by: Nancy
from Texas
We are having issues with ice maker. It is not producing any ice.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy MichaelBatCafe, Cafe_appliances, January 23, 2023
Hello,
We appreciate you taking the time to leave us your feedback, but we’re so sorry to hear that you’re having issues with your ice maker. We know it’s incredibly frustrating when part of an appliance breaks, especially when it’s something that provides as much convenience as an ice maker. We suggest taking a look at the article linked below for some things you can try on your own to get your ice maker working again.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17403
If that doesn’t help, we recommend scheduling an appointment with our factory service and repair team by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET and Sunday: 8 a.m. – 6 p.m. ET, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm Please know that we are here should you need any assistance from us in the future. Kind regards. -MichaelB@Café
We appreciate you taking the time to leave us your feedback, but we’re so sorry to hear that you’re having issues with your ice maker. We know it’s incredibly frustrating when part of an appliance breaks, especially when it’s something that provides as much convenience as an ice maker. We suggest taking a look at the article linked below for some things you can try on your own to get your ice maker working again.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17403
If that doesn’t help, we recommend scheduling an appointment with our factory service and repair team by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET and Sunday: 8 a.m. – 6 p.m. ET, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm Please know that we are here should you need any assistance from us in the future. Kind regards. -MichaelB@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Piece of junk
on November 23, 2022
Posted by: Rose57
from AZ
It took almost 4 months from purchase to delivery and $10,000. And this is what we got: out of the box we found a bump on the refrigerator door, a top door that does not fully close, two jammed screws half way in the holes, a bent freezer rack wire and 6 mysterious holes filled with caulk (the caulk is now shrinking) on both of the refrigerator side walls. Note that only 6 photos are allowed on the review.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Michael @ Cafe Appliances, Cafe Appliances, November 30, 2022
Hi there,
Thanks for taking the time to leave a review. We're so sorry to hear about and see the issues you're having here with your new fridge, especially since you mentioned that you had to wait a while to have your unit delivered. If your dealer is unable to assist, then we'd recommend reaching out to our service team to have these issues looked into further. They can be found here for your convenience: https://www.cafeappliances.com/support/schedule-service
We do hope this helps and that these issues are taken care of for you soon.
All the best,
Michael@Cafe
Thanks for taking the time to leave a review. We're so sorry to hear about and see the issues you're having here with your new fridge, especially since you mentioned that you had to wait a while to have your unit delivered. If your dealer is unable to assist, then we'd recommend reaching out to our service team to have these issues looked into further. They can be found here for your convenience: https://www.cafeappliances.com/support/schedule-service
We do hope this helps and that these issues are taken care of for you soon.
All the best,
Michael@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Didn’t work
on November 8, 2022
Posted by: Joes123
We had to call the service department right away apparently the factory didn’t hook some fan wires up properly. The device tech got it to run and now it’s great.
I would recommend this to a friend!
Response from cafeappliances.comBy Dianna@Cafe, Café appliances, November 9, 2022
Hello- Thank you for reaching out to us in regards to your Café refrigerator. We are sorry to hear that you had to have service called out so soon. We are happy to hear that you were able to take advantage of your warranty and that now things are going good for you. If you need anything else or have any other issues that come up please reach out to us and let us know. Dianna@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Has some issues
on October 18, 2022
Posted by: monacandoit
from La Quinta, CA
I have a couple of issues with this "high end" refrigerator. First off, the ice maker inside the freezer is poorly designed. The ice overflows into the rest of the freezer and I'm forever having to go shelf by shelf and pick up ice cubes. The reservoir should be made in such a way as to contain the ice so it can be scooped without cubes flying all over the inside of the freezer.
Second, another poor design, is the refrigerator door. When open, you have to open the door as far as possible in order for the bottom drawer to be operational. As such, it has left a black mark on the baseboard right outside the fridge. Very annoying and inconvenient when trying to get something quickly.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Pablo@Café, Café Appliances, October 19, 2022
Hello - while we're happy to see that you rated this unit high on multiple categories, we're also sorry to hear that the design and features for this refrigerator haven't met your expectations.
We always strive to make products with the highest quality possible, so we will make sure that the appropriate teams are aware of your feedback for this refrigerator's design and features.
Icemakers are designed to stop making ice when the ice cube storage bucket is full, and we recommend referring to the following article if this isn't the case: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16934
Please know you can always reach out to us on social media if any other questions or concerns come up.
Have a great one.
Pablo@Café
We always strive to make products with the highest quality possible, so we will make sure that the appropriate teams are aware of your feedback for this refrigerator's design and features.
Icemakers are designed to stop making ice when the ice cube storage bucket is full, and we recommend referring to the following article if this isn't the case: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16934
Please know you can always reach out to us on social media if any other questions or concerns come up.
Have a great one.
Pablo@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Worth the Wait
on September 14, 2022
Posted by: Shosh
from Bellmore, NY
Although I had to wait a number of months before receiving the refrigerator/freezer I had ordered, I have been very happy with it because it is a beautiful addition to my kitchen and has all the features I could hope to have.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Very Pleased
on September 13, 2022
Posted by: Abijah
from Central Massachusetts
This refrigerator replaced a 30-year-old Sub Zero. The Cafe is a great value and every bit as stylish and user friendly as models with much higher price tags. I'd recommend it highly, we are very pleased.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
2
On our second one.
on August 14, 2022
Posted by: M4 Dude
from Lewes, DE
First one came with the purchase of our new house. Fresh side kept freezing up, despite several visits from GE service. After replacing dampers and other components we were told it must be the main computer board which at the time had a 10 - 16 week lead-time. After several phone calls, GE replaced the refrigerator. Ice maker performance is very poor.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Michael @ Cafe Appliances, Cafe Appliances, August 17, 2022
Hi there,
Thanks for taking the time to leave a review. So sorry to hear about all of the issues you had with your original model, we're sure that would be frustrating and stressful. If you're finding that your icemaker is making ice slowly, you're free to take a look at this article to see if it helps: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17763&_ga=2.152497722.202487319.1660561576-1657613511.1658931497
We do hope this helps and that you enjoy your new fridge!
If you have questions or concerns in the future, know that you're always free to reach out.
Best wishes,
Michael@Cafe
Thanks for taking the time to leave a review. So sorry to hear about all of the issues you had with your original model, we're sure that would be frustrating and stressful. If you're finding that your icemaker is making ice slowly, you're free to take a look at this article to see if it helps: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17763&_ga=2.152497722.202487319.1660561576-1657613511.1658931497
We do hope this helps and that you enjoy your new fridge!
If you have questions or concerns in the future, know that you're always free to reach out.
Best wishes,
Michael@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Workhorse, but basic
on July 23, 2022
Posted by: ReaderAnn
from Mobile, AL
This is a good but basic appliance -Just a lot of cold storage. Ice maker makes a lot of ice, but the gap at the back means I am constantly dropping ice into the freezer. Plus, it is mounted pretty high up so if you are short, it will be hard to use. Motor is louder than my old Sub-Zero, but for the price difference, I Elul do expect that.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com