Customer reviews from cafeappliances.com
Caf - 48 in. Wide 29.6 Cu. Ft. Side-by-Side Built-In Smart Refrigerator with Upfront Temperature Controls - Stainless Steel
Average customer rating
3.3
(85 Reviews)
Rating breakdown 85 reviews
5 Stars
31
4 Stars
14
3 Stars
9
2 Stars
8
1 Star
23
59%of customers recommend this product.
(
43 out of
73)
Customer Reviews for Caf - 48 in. Wide 29.6 Cu. Ft. Side-by-Side Built-In Smart Refrigerator with Upfront Temperature Controls - Stainless Steel
Customer Rating
1
GE tech couldn't figure out the problem.
on June 14, 2023
Posted by: Ansari
from Texas
GE Tech support could not figure out the problem and I was told need to get a new unit. It was working fine but twic when it wasn't cooling had to reset it one of the tech order a motherboard to be safe 2nd tech came to install it and left and never checked if its working all the food went bad and since than they couldn't figure out what to do except to tell me to get a new unit..
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Haley@GEA, GE_Appliances, June 14, 2023
Good afternoon.
Thank you so much for writing us this review. We are very sorry to hear that your refrigerator is no longer cooling to it's best ability. This is certainly not the kind of experience we wish for you.
We were able to locate your service appointment and see it is scheduled for the evening of June 19th. We are confident that our team is working hard to provide a resolution. In the meantime, if you have any questions please feel welcome to reach out.
As always, your friends here at Cafe are here to help.
-Haley@Café
Thank you so much for writing us this review. We are very sorry to hear that your refrigerator is no longer cooling to it's best ability. This is certainly not the kind of experience we wish for you.
We were able to locate your service appointment and see it is scheduled for the evening of June 19th. We are confident that our team is working hard to provide a resolution. In the meantime, if you have any questions please feel welcome to reach out.
As always, your friends here at Cafe are here to help.
-Haley@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Love it
on June 9, 2023
Posted by: Kevinito
from South Pasadena CA
Everything works fine. Love the simple design. Surprisingly quiet.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Extremely disappointing
on April 23, 2023
Posted by: Clau73
from Miramar, FL
Looks beautiful, but it stopped working after 1 year. No cooling, no freezing, no good. Poor ice box design, ice cubes would fly all over the freezer compartment (when it used to work). It came with the wrong label and I couldn’t connect it to the app. Useless.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Jonathon@Café , Café Appliances, April 25, 2023
Hello - We appreciate you taking a moment to share your review and experience so far. We're really sorry to hear that it is no longer working properly. That is not what we would expect to happen from this refrigerator.
We also apologize for the trouble getting the wireless connected, that is a great feature of this model and we want you to be able to take advantage of it. For the best assistance with this we'd recommend having one of our technicians come out and run some diagnostics. We're confident that they would be able to get this working like new. You can use this link to schedule: https://www.cafeappliances.com/support/schedule-service
Thank you again for sharing. We hope you have a great week. - Jonathon@Café
We also apologize for the trouble getting the wireless connected, that is a great feature of this model and we want you to be able to take advantage of it. For the best assistance with this we'd recommend having one of our technicians come out and run some diagnostics. We're confident that they would be able to get this working like new. You can use this link to schedule: https://www.cafeappliances.com/support/schedule-service
Thank you again for sharing. We hope you have a great week. - Jonathon@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Best ever
on March 8, 2023
Posted by: Howie279
Such a great fridge. Plenty of space. Actually has more space than I was expecting.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Excellent
on March 5, 2023
Posted by: OBrien
from Scottsdale, AZ
Love this excellent appliance. We were so excited to have this in our home.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Not Thrilled
on March 4, 2023
Posted by: ScottsdaleHomeowner
from Scottsdale Arizons
Ice maker is designed to make it easy to accidentally push cubes out the back, spilling into the freezer and/or onto the floor. A problem when you have wood floors.
Also the door groans on the hinges when oped/closed. No lubricant including silicon stops it.
Top shelf on door is so close to top of door it’s useless.
Also the door groans on the hinges when oped/closed. No lubricant including silicon stops it.
Top shelf on door is so close to top of door it’s useless.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Café Appliances, March 8, 2023
Hello - We appreciate you taking some time to share your thoughts and experience. This is super helpful to us.
We are going to take the feedback you've provided here and make sure we forward it over to our design team. We're sorry that this model hasn't exceeded your expectations. We can definitely understand the frustration and disappointment this has caused. Thank you again for the review, this information and knowledge helps us out a lot. We're always making improvements where we can and it wouldn't be possible without these reviews.
Stay safe.
Jonathon@Café
We are going to take the feedback you've provided here and make sure we forward it over to our design team. We're sorry that this model hasn't exceeded your expectations. We can definitely understand the frustration and disappointment this has caused. Thank you again for the review, this information and knowledge helps us out a lot. We're always making improvements where we can and it wouldn't be possible without these reviews.
Stay safe.
Jonathon@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Refrigerator review
on March 1, 2023
Posted by: Ken1977
This is a very nice refrigerator and does everything we need it to do. It is very attractive and looks great.
I would recommend this to a friend!
Response from cafeappliances.comBy Adrian@GEA, GE_Appliances, March 17, 2023
Hi! Thank you for taking the time to provide us with valuable feedback. We are ecstatic to hear that you are loving your new refrigerator. This is such a beautiful model with many great features. We appreciate you choosing Cafe Appliances for your home, and we hope you enjoy your new refrigerator for many years to come! - Adrian@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Just installed
on February 15, 2023
Posted by: RetiredTom
from St George Utah
Looks great and fit perfectly where the old Viking was. Can't wait to see how well it works.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com