Customer reviews from cafeappliances.com
Caf - 29.6 Cu. Ft. Side-by-Side Built-In Smart Refrigerator with Upfront Temperature Controls - Stainless Steel
Average customer rating
3.3
(83 Reviews)
Rating breakdown 83 reviews
5 Stars
31
4 Stars
13
3 Stars
9
2 Stars
8
1 Star
22
58%of customers recommend this product.
(
42 out of
72)
Customer Reviews for Caf - 29.6 Cu. Ft. Side-by-Side Built-In Smart Refrigerator with Upfront Temperature Controls - Stainless Steel
Customer Rating
2
Has some issues
on October 18, 2022
Posted by: monacandoit
from La Quinta, CA
I have a couple of issues with this "high end" refrigerator. First off, the ice maker inside the freezer is poorly designed. The ice overflows into the rest of the freezer and I'm forever having to go shelf by shelf and pick up ice cubes. The reservoir should be made in such a way as to contain the ice so it can be scooped without cubes flying all over the inside of the freezer.
Second, another poor design, is the refrigerator door. When open, you have to open the door as far as possible in order for the bottom drawer to be operational. As such, it has left a black mark on the baseboard right outside the fridge. Very annoying and inconvenient when trying to get something quickly.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Pablo@Café, Café Appliances, October 19, 2022
Hello - while we're happy to see that you rated this unit high on multiple categories, we're also sorry to hear that the design and features for this refrigerator haven't met your expectations.
We always strive to make products with the highest quality possible, so we will make sure that the appropriate teams are aware of your feedback for this refrigerator's design and features.
Icemakers are designed to stop making ice when the ice cube storage bucket is full, and we recommend referring to the following article if this isn't the case: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16934
Please know you can always reach out to us on social media if any other questions or concerns come up.
Have a great one.
Pablo@Café
We always strive to make products with the highest quality possible, so we will make sure that the appropriate teams are aware of your feedback for this refrigerator's design and features.
Icemakers are designed to stop making ice when the ice cube storage bucket is full, and we recommend referring to the following article if this isn't the case: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16934
Please know you can always reach out to us on social media if any other questions or concerns come up.
Have a great one.
Pablo@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Didn’t work
on November 8, 2022
Posted by: Joes123
We had to call the service department right away apparently the factory didn’t hook some fan wires up properly. The device tech got it to run and now it’s great.
I would recommend this to a friend!
Response from cafeappliances.comBy Dianna@Cafe, Café appliances, November 9, 2022
Hello- Thank you for reaching out to us in regards to your Café refrigerator. We are sorry to hear that you had to have service called out so soon. We are happy to hear that you were able to take advantage of your warranty and that now things are going good for you. If you need anything else or have any other issues that come up please reach out to us and let us know. Dianna@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Love it
on June 9, 2023
Posted by: Kevinito
from South Pasadena CA
Everything works fine. Love the simple design. Surprisingly quiet.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
4
New Refrigerator Review
on February 6, 2025
Posted by: PatA
from LAKE Worth, FL 33462
Beautiful, built-in look, great temperature-control drawer and easy to clean
Disappointing: lacking butter-shelf storage bin on door and poor access to ice
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Poor quality. Frequent issues & loud.
on May 15, 2025
Posted by: Sqmo
We’ve owned the refrigerator for less than three years; we’re on our 3rd evaporator fan, located behind the icemaker. We have to reach in and free up the ice on it every 3-4 weeks, otherwise the temperature in both the fridge and freezer begin to escalate. We’ve had three occurrences wherein we’ve had to toss food. It’s an expensive cooler and is effectively a stainless yeti with interior lights. Would not buy again and why pay for a company tech to come out to fix what is a known issue all over Reddit and other sites. Find another brand…
Response from cafeappliances.comBy Adrian, GE_Appliances, May 19, 2025
We are so sorry to hear of your experience with this refrigerator. As we continue to make improvements to our appliances, your feedback is extremely important to us. We will pass these comments along to our product team to review.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Don't waste your money !
on November 8, 2025
Posted by: CRAPola
I would give this refrigerator a zero if I could. I inherited this piece of crap when I bought my last house.The depth is horrible, and I can't get a real casserole dish to fit except longwise. I have always had a can holder that was able to hold 12 cans but it won't hold the wonderful space saver because of the ridiculous lack of depth. The door doesn't seem to have th e feature to close completely so I have lost several products such as cream way before the expiration date. I am trying to find a sucker to get this off of my hands so i can buy a real refrigerator. I have moved numerous times and had goumet kitchens but this crap needs to be dumped on the street.
Response from cafeappliances.comBy Julia, Cafe, November 11, 2025
We're sorry to hear you're not entirely satisfied with the interior design of this refrigerator. We will be sure to share your feedback with the proper teams for further review. Page 36 of the Use and Care Manual (https://products-salsify.geappliances.com/image/upload/s--Q2dWjwAC--/44a24f29363cea26e1795a460d566d2d84a306a1.pdf) provides some helpful troubleshooting tips in the "Door not closing properly" section. If those tips don't resolve the issue with the door, please reach out to our Bodewell service team for further assistance. You can call to schedule a service appointment at 833-426-3393 (Monday – Friday: 8 a.m. – 8 p.m. ET; Saturday – Sunday: Closed) or you can schedule online here: https://www.geappliances.com/ge/service-and-support/service.htm.
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Show stopper!
on December 26, 2021
Posted by: Mom of 3HungryBoys
from Tampa, FL
Counter depth wall of stainless steel that holds everything I need to feed my hungry boys and host a Christmas gathering. We chose no ice maker/water access on door for clean look, only wish model was available with an internal water dispenser. Otherwise this beauty has everything I wanted at reasonable price (among 48" products).
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
4
It’s new so far so good
on January 7, 2022
Posted by: Mikash
from Las Vegas
It’s new so so far so good. It’s doing it’s job. I love it so far
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com