Customer reviews from cafeappliances.com
Caf - 29.6 Cu. Ft. Side-by-Side Built-In Smart Refrigerator with Upfront Temperature Controls - Stainless Steel
Average customer rating
3.3
(83 Reviews)
Rating breakdown 83 reviews
5 Stars
31
4 Stars
13
3 Stars
9
2 Stars
8
1 Star
22
58%of customers recommend this product.
(
42 out of
72)
Customer Reviews for Caf - 29.6 Cu. Ft. Side-by-Side Built-In Smart Refrigerator with Upfront Temperature Controls - Stainless Steel
Customer Rating
4
It's a little loud
on December 7, 2020
Posted by: 2AZSUN
from Vail, AZ
This fridge looks great. It seems to run all the time and is much louder than I would expect for a brand new energy star appliance. It certainly cools well and makes ice well. All the equipment is on top, which makes for a much roomier interior, which is very nice, compared to my old fridge. Overall, I'm pleased with it, and glad I went with the Cafe line.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Looks good
on December 13, 2020
Posted by: Dizzy 65
from Long Island
Bought three weeks ago so far I’m satisfied seems to be working fine
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Terrible, terrible ice maker.
on January 24, 2021
Posted by: PatO
from Arcadia, CA
I cannot believe you would ever sell a product that is so outrageously defective. ICE IS EVERYWHERE! How many people need to complain before you come up with a permanent resolution? And don't refer to stupid videos that have nothing to do with this model. Is there a recall? A fix?
PEOPLE, do not buy. You will hate it. Read all the reviews about hating the ice maker. You would swear this is the first appliance they ever made.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Joyce@Cafe, Cafe_Appliances , January 27, 2021
Hello PatO-We are very sorry to hear you are having this issue with your icemaker. We can understand how frustrating this is for you and your family. We apologize for your inconvenience and recommend that you take advantage of your warranty and reach out to GE Consumer Service at 1-800-432-2737. We believe this issue can be resolved with an ice deflector kit. Thank you! Joyce@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Love my Cafe
on March 3, 2021
Posted by: Cbird
from Florida
After 20 years with a GE Monogram I wanted to continue with the brand. I love my Cafe!
I would recommend this to a friend!
Response from cafeappliances.comBy Joyce@Cafe, Cafe_Appliances , March 4, 2021
Hello Cbird- Thank you for taking the time to share your review. We appreciate your loyalty to our Monogram brand over the years and we love that you have chosen this new Café refrigerator. Please reach out to our GE Answer Center at 1-800-626-2000 if you have questions in the future. We are always happy to help! Joyce@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Doesn't work
on April 21, 2021
Posted by: Smith
Bought this fridge in November. Covid delays etc... Now we have it and it doesn't work. Parts are months out, this is unbelievable.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Joyce@Cafe, Cafe_Appliances, April 23, 2021
Hello- We are very sorry that you've had this experience. This is not the ownership experience we want for you and your family. We will reach out to you via email asap. We appreciate your patience in waiting for our response. Thank you! Joyce@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Beautiful fridge. Horrible overall appliance.
on April 22, 2021
Posted by: pat1985
from detroit, mi
The Fridge is beautiful and looks great but is of incredibly poor quality. We bought this fridge a year ago, and have had multiple issues. First there was condensation building up and running onto the floor. They replaced the seals and that issue improved. Then the ice maker wouldn't shut off and filled the freezer full of ice. They replaced the ice maker and now the ice maker is making a loud buzzing noise and not making ice. Stay away from GE appliances at all cost.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy John@CAFE, Cafe Appliances, May 3, 2021
Hello and thank you for being part of the Cafe Appliances family. We are terribly sorry to hear about the troubles you have had over the past year and will be happy to help. If the ice maker is buzzing and not making ice, it is likely that it is not getting water. Please check that the water from the house has been turned on to the refrigerator. If so, check that the reservoir has not frozen by pulling out the vegetable drawers and feeling the back wall. If this is ice cold, turn the temperature up on the fresh food section slightly. Should you continue to experience issues, please schedule service at 1-800-432-2737 or online here: https://www.geappliances.com/ge/service-and-support/service.htm
Thanks so much!
Thanks so much!
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Lights out
on June 26, 2021
Posted by: Ian P
from Nj
Can not believe that within a month all the refrigerator lights are not working.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Joyce@Cafe, Cafe_Appliances, June 28, 2021
Hello- We are so sorry for the issues you are having with your refrigerator. We would like to offer some assistance. Please see if you have SA on your display. If you do, you have the Sabbath mode selected. Please refer to page 5 in your manual for instructions.
https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000361-3.pdf
Please also check underneath your grille at the top of the unit and see if the master light switch could be turned off. If this doesn't help, please take advantage of your warranty and reach out to GE Consumer Service at 1-800-432-2737. Thank you! Joyce@Cafe
https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000361-3.pdf
Please also check underneath your grille at the top of the unit and see if the master light switch could be turned off. If this doesn't help, please take advantage of your warranty and reach out to GE Consumer Service at 1-800-432-2737. Thank you! Joyce@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Outside looks great!
on December 20, 2021
Posted by: Marmoset
from Houston, Texas
Maybe there are attachments that I don't know about but the ice inside is a lot of work. We cannot reach the door opening to get it out so we must take out the ice box and dump the ice into coffee cans.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Joyce@Cafe, Cafe_Appliances, December 27, 2021
Hello- We appreciate your purchase and glad to hear you are enjoying the aesthetics. This is such a beautiful refrigerator. We aren't sure what you are referring to in regards to the icemaker being a lot of work. There aren't attachments for the ice, please review page 10 in your manual for specific information. https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000361-3.pdf&_ga=2.70134672.1860211148.1640639775-78800472.1617750979
Our GE Answer Center can be reached by calling 1-800-626-2000, if you have any questions in the future. Thank you! Joyce@Cafe
Our GE Answer Center can be reached by calling 1-800-626-2000, if you have any questions in the future. Thank you! Joyce@Cafe
Written by a customer while visiting cafeappliances.com