Customer reviews from cafeappliances.com
Caf - 29.6 Cu. Ft. Side-by-Side Built-In Smart Refrigerator with Upfront Temperature Controls - Stainless Steel
Average customer rating
3.3
(84 Reviews)
Rating breakdown 84 reviews
5 Stars
31
4 Stars
14
3 Stars
9
2 Stars
8
1 Star
22
59%of customers recommend this product.
(
43 out of
73)
Customer Reviews for Caf - 29.6 Cu. Ft. Side-by-Side Built-In Smart Refrigerator with Upfront Temperature Controls - Stainless Steel
Customer Rating
1
USELESS
on August 20, 2020
Posted by: mbradley88
from Los Angeles
Going on 2 months without ice. We've had this fridge for 5 month. The ice maker worked fine for the first 3 months and then it stopped. GE sent a tech and the tech they sent couldn't even find the water filter. They sent another tech and as now they still have not fixed this issue and now we have ice build up inside the freezer. I would NOT recommend this product. It looks nice, but not worth the headaches and money.
No, I would not recommend this to a friend.
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Great Size and beautiful, but beware of icemaker
on November 19, 2020
Posted by: MariaVictoria
from St Louis
I purchased in March 2020, but it was August before it was delivered because of Covid! It's beautiful and has enough room, but the icemaker is a mess. It falls freely and constantly out of the icemaker onto the floor and all through the freezer compartment. And the icemaker itself is so loud, it is unbelievable. I can hear it when I come down the steps in the morning, 3 rooms away. It's just a constant vrooom, pretty high pitched sound. Like there is never just quiet in the kitchen, it's constantly making noise. I don't know if the ice cubes falling everywhere is worse or the the constant noise.
It's very beautiful overall and fits lots of food. Also, the price was great.
It's very beautiful overall and fits lots of food. Also, the price was great.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Chris@CafeAppliances, Cafe Appliances, November 20, 2020
Hello MariaVictoria, thank you for your review. We’re sincerely sorry your ice maker is not operating properly. We understand how that would be frustrating and would love to assist you with this as this is not the ownership experience we strive for. Please reach out to us via this link: https://www.geappliances.com/ge/service-and-support/contact.htm and we will be happy to assist you further!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Great sleek design, easy to use, great layout
on December 2, 2020
Posted by: Regina GK
from Sagaponack, NY
I love this refrigerator! It is sleek, well laid-out and over all functions very well. Very happy overall.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Outside looks great!
on December 20, 2021
Posted by: Marmoset
from Houston, Texas
Maybe there are attachments that I don't know about but the ice inside is a lot of work. We cannot reach the door opening to get it out so we must take out the ice box and dump the ice into coffee cans.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Joyce@Cafe, Cafe_Appliances, December 27, 2021
Hello- We appreciate your purchase and glad to hear you are enjoying the aesthetics. This is such a beautiful refrigerator. We aren't sure what you are referring to in regards to the icemaker being a lot of work. There aren't attachments for the ice, please review page 10 in your manual for specific information. https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000361-3.pdf&_ga=2.70134672.1860211148.1640639775-78800472.1617750979
Our GE Answer Center can be reached by calling 1-800-626-2000, if you have any questions in the future. Thank you! Joyce@Cafe
Our GE Answer Center can be reached by calling 1-800-626-2000, if you have any questions in the future. Thank you! Joyce@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Extremely disappointing
on April 23, 2023
Posted by: Clau73
from Miramar, FL
Looks beautiful, but it stopped working after 1 year. No cooling, no freezing, no good. Poor ice box design, ice cubes would fly all over the freezer compartment (when it used to work). It came with the wrong label and I couldn’t connect it to the app. Useless.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Jonathon@Café , Café Appliances, April 25, 2023
Hello - We appreciate you taking a moment to share your review and experience so far. We're really sorry to hear that it is no longer working properly. That is not what we would expect to happen from this refrigerator.
We also apologize for the trouble getting the wireless connected, that is a great feature of this model and we want you to be able to take advantage of it. For the best assistance with this we'd recommend having one of our technicians come out and run some diagnostics. We're confident that they would be able to get this working like new. You can use this link to schedule: https://www.cafeappliances.com/support/schedule-service
Thank you again for sharing. We hope you have a great week. - Jonathon@Café
We also apologize for the trouble getting the wireless connected, that is a great feature of this model and we want you to be able to take advantage of it. For the best assistance with this we'd recommend having one of our technicians come out and run some diagnostics. We're confident that they would be able to get this working like new. You can use this link to schedule: https://www.cafeappliances.com/support/schedule-service
Thank you again for sharing. We hope you have a great week. - Jonathon@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Not good
on June 9, 2024
Posted by: Jerry17409
from Orange County new york
Very expensive fridge. Multiple repairs starting from day one with issues. Refrigerator and freezer never seem to maintain target temp. Technicians replaced multiple parts including seal around door and mother board. It’s now June of 2024 and I continue to lose money due to unsafe food in fridge. Highly unpredictable and very expensive. Not worth it.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Adrian, GE_Appliances, June 10, 2024
We are extremely sorry to hear of your experience with this refrigerator. As we continue to make improvements to our appliances, your feedback is extremely important to us. We will pass these comments along to our product team to review.
Written by a customer while visiting cafeappliances.com
Customer Rating
3
great value for a professional fridge
on January 15, 2020
Posted by: sbag
Only issue I have is the ice machine dumps ice in to the freezer. Not user friendly adn wish I would have gotten it without an ice maker
Response from cafeappliances.comBy Michael @ Cafe Appliances, Cafe Appliances, January 16, 2020
Hi there,
We're sorry to hear about this! If you are finding ice cubes outside of the ice bucket in your freezer section, take a look at this article to see some tips to try that may help: https://products.geappliances.com/appliance/gea-support-search-content?contentId=21286
We hope that this helps!
Thank you so much for your review.
We're sorry to hear about this! If you are finding ice cubes outside of the ice bucket in your freezer section, take a look at this article to see some tips to try that may help: https://products.geappliances.com/appliance/gea-support-search-content?contentId=21286
We hope that this helps!
Thank you so much for your review.
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Nice size and very useable
on October 20, 2020
Posted by: Cindy16
from Spring Branch Texas
We bought this refer because it was a side by side with no indoor ice or water creating a very clean look. The only thing that we wish was different was the ice maker in freezer. It makes small ice cubes and larger ones would be preferred
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com