Customer reviews from cafeappliances.com
Caf - 29.6 Cu. Ft. Side-by-Side Built-In Smart Refrigerator with Upfront Temperature Controls - Stainless Steel
Average customer rating
3.3
(83 Reviews)
Rating breakdown 83 reviews
5 Stars
31
4 Stars
13
3 Stars
9
2 Stars
8
1 Star
22
58%of customers recommend this product.
(
42 out of
72)
Customer Reviews for Caf - 29.6 Cu. Ft. Side-by-Side Built-In Smart Refrigerator with Upfront Temperature Controls - Stainless Steel
Customer Rating
3
Great Size and beautiful, but beware of icemaker
on November 19, 2020
Posted by: MariaVictoria
from St Louis
I purchased in March 2020, but it was August before it was delivered because of Covid! It's beautiful and has enough room, but the icemaker is a mess. It falls freely and constantly out of the icemaker onto the floor and all through the freezer compartment. And the icemaker itself is so loud, it is unbelievable. I can hear it when I come down the steps in the morning, 3 rooms away. It's just a constant vrooom, pretty high pitched sound. Like there is never just quiet in the kitchen, it's constantly making noise. I don't know if the ice cubes falling everywhere is worse or the the constant noise.
It's very beautiful overall and fits lots of food. Also, the price was great.
It's very beautiful overall and fits lots of food. Also, the price was great.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Chris@CafeAppliances, Cafe Appliances, November 20, 2020
Hello MariaVictoria, thank you for your review. We’re sincerely sorry your ice maker is not operating properly. We understand how that would be frustrating and would love to assist you with this as this is not the ownership experience we strive for. Please reach out to us via this link: https://www.geappliances.com/ge/service-and-support/contact.htm and we will be happy to assist you further!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Great sleek design, easy to use, great layout
on December 2, 2020
Posted by: Regina GK
from Sagaponack, NY
I love this refrigerator! It is sleek, well laid-out and over all functions very well. Very happy overall.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Extremely disappointing
on April 23, 2023
Posted by: Clau73
from Miramar, FL
Looks beautiful, but it stopped working after 1 year. No cooling, no freezing, no good. Poor ice box design, ice cubes would fly all over the freezer compartment (when it used to work). It came with the wrong label and I couldn’t connect it to the app. Useless.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Jonathon@Café , Café Appliances, April 25, 2023
Hello - We appreciate you taking a moment to share your review and experience so far. We're really sorry to hear that it is no longer working properly. That is not what we would expect to happen from this refrigerator.
We also apologize for the trouble getting the wireless connected, that is a great feature of this model and we want you to be able to take advantage of it. For the best assistance with this we'd recommend having one of our technicians come out and run some diagnostics. We're confident that they would be able to get this working like new. You can use this link to schedule: https://www.cafeappliances.com/support/schedule-service
Thank you again for sharing. We hope you have a great week. - Jonathon@Café
We also apologize for the trouble getting the wireless connected, that is a great feature of this model and we want you to be able to take advantage of it. For the best assistance with this we'd recommend having one of our technicians come out and run some diagnostics. We're confident that they would be able to get this working like new. You can use this link to schedule: https://www.cafeappliances.com/support/schedule-service
Thank you again for sharing. We hope you have a great week. - Jonathon@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Not good
on June 9, 2024
Posted by: Jerry17409
from Orange County new york
Very expensive fridge. Multiple repairs starting from day one with issues. Refrigerator and freezer never seem to maintain target temp. Technicians replaced multiple parts including seal around door and mother board. It’s now June of 2024 and I continue to lose money due to unsafe food in fridge. Highly unpredictable and very expensive. Not worth it.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Adrian, GE_Appliances, June 10, 2024
We are extremely sorry to hear of your experience with this refrigerator. As we continue to make improvements to our appliances, your feedback is extremely important to us. We will pass these comments along to our product team to review.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Not worth it. Save your money
on August 27, 2024
Posted by: Karey
from Chattanooga, Tn
Horrible for the high price tag. We purchased several all new café appliances for our new home and this refrigerator has by far been the worst. It is loud and the icemaker spills everywhere. After owning it a year and a half it stopped cooling. After several phone calls to GE they finally sent a maintenance man and they replaced two parts (fan and condenser unit). Not a month later and it’s making this horrible grinding sound and not cooling again. For the price I paid for this it should be better quality. Now I will have to wait on hold for hours to talk to a GE to try to get it fixed yet again.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Charlie, Cafe_Appliances, August 28, 2024
We’d like to assist you with your refrigerator and we recommend taking a look at the article below for a list of normal noises associated with refrigerators and their causes: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
If the ice maker on your refrigerator are flying, we recommend referring at this link here:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=21286
If the unit is running but not cooling, please refer to this link below for some tips: https://products.geappliances.com/appliance/gea-support-search-content?contentId=21185
For the best assistance with this, we recommend scheduling an appointment with our factory service and repair team by calling 1-800-432-2737, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
If the ice maker on your refrigerator are flying, we recommend referring at this link here:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=21286
If the unit is running but not cooling, please refer to this link below for some tips: https://products.geappliances.com/appliance/gea-support-search-content?contentId=21185
For the best assistance with this, we recommend scheduling an appointment with our factory service and repair team by calling 1-800-432-2737, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting cafeappliances.com
Customer Rating
3
great value for a professional fridge
on January 15, 2020
Posted by: sbag
Only issue I have is the ice machine dumps ice in to the freezer. Not user friendly adn wish I would have gotten it without an ice maker
Response from cafeappliances.comBy Michael @ Cafe Appliances, Cafe Appliances, January 16, 2020
Hi there,
We're sorry to hear about this! If you are finding ice cubes outside of the ice bucket in your freezer section, take a look at this article to see some tips to try that may help: https://products.geappliances.com/appliance/gea-support-search-content?contentId=21286
We hope that this helps!
Thank you so much for your review.
We're sorry to hear about this! If you are finding ice cubes outside of the ice bucket in your freezer section, take a look at this article to see some tips to try that may help: https://products.geappliances.com/appliance/gea-support-search-content?contentId=21286
We hope that this helps!
Thank you so much for your review.
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Nice size and very useable
on October 20, 2020
Posted by: Cindy16
from Spring Branch Texas
We bought this refer because it was a side by side with no indoor ice or water creating a very clean look. The only thing that we wish was different was the ice maker in freezer. It makes small ice cubes and larger ones would be preferred
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Cafe 48" Side-by-Side
on October 22, 2020
Posted by: athome99
from Bellevue, WA
The Cafe 48" Side-by-side meets my expectation. My previous side-by-side was a Sub Zero. The Cafe installed prefect into my space. If you are looking to replace a Sub Zero, I would recommend the Cafe.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com