Customer reviews from lg.com
LG - 2.3 Cu. Ft. High-Efficiency Smart Front-Load Washer and Electric Dryer Combo with Steam and 6Motion Technology - Graphite Steel
Average customer rating
3.8
(115 Reviews)
Rating breakdown 115 reviews
5 Stars
57
4 Stars
20
3 Stars
15
2 Stars
7
1 Star
16
68%of customers recommend this product.
(
65 out of
96)
Customer Reviews for LG - 2.3 Cu. Ft. High-Efficiency Smart Front-Load Washer and Electric Dryer Combo with Steam and 6Motion Technology - Graphite Steel
Posted by: Chicago Karen
from Chicago
Verified Purchase:Yes
[This review was collected as part of a promotion.] I've had the washer/dryer for a couple of weeks. Still haven't got the wi-fi part working. Ruined a few articles of clothing already... I do like the fact that it is a combo unit so it creates a lot more space in the laundry room. Really like that. It is smaller than a regular washer and it is a bit complicated in trying to get it to dry at the temp I want. If I had it to do over again, I don't think I would choose this same model - I ordered it for the technology and that's not working... I haven't yet called tech support - I've been waiting for a day where I had the time and patience to deal with a Help Desk... that may take another 100 years.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
3
Features
2
Value
1
Written by a customer while visiting lg.com
Posted by: smithsfanut
from Salt Lake City, UT
Verified Purchase:Yes
[This review was collected as part of a promotion.] This small little unit works amazing well and fits wonderfully in my little condo. I was skeptical about the drying capabilities, and yes, it does take longer to dry, but the clothes have always come out dry and ready to hang up. I've even washed and dried a quilt in it with no problems. If you take the clothes out before the cooldown finishes, you need to shake them a little, and the small amount of remaining moisture dissipates. It is like magic. I can see how this may not work in a humid climate, but I live out West. The spin cycle does sound like a jet engine, at times, but not any more than other front loader washers I've used. It can be sensitive if the garments are out of balance, but it seems to correct itself well. I have only had to hit pause once during a spin cycle to adjust the clothes manually. Overall, this washer/dryer combo is what I was looking for in a compact washer/dryer, and the smart features are a nice bonus.
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Hoodeet
from New York, NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] It's only been a couple of weeks, but I'm already so delighted with this appliance. It is efficient, attractive, and all in a compact size. I had a combo washer-dryer from another manufacturer for many years, so this upgrade has been a happy surprise: greater wash and dry capacity, faster speeds, steam, phone alerts. Wow.
If you live in a big city, a washer-dryer is a luxury item, if only because we don't often have the space for such a big footprint. The LG is the perfect solution.
If you live in a big city, a washer-dryer is a luxury item, if only because we don't often have the space for such a big footprint. The LG is the perfect solution.
Pros: Style/Design, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
1
What start happen with Lg is quality going down?
on May 27, 2020
Posted by: Outstandingjr
from Palm beach
[This review was collected as part of a promotion.] Bought this unit 2 years ago now the pump is damage warranty paid for part and and i paid labor
Quality
1
Features
5
Value
4
Response from lg.comBy ^VCV, LGE Social Media, September 29, 2020
We apologize that you had problems with your unit.Since we are just your manufacturer we only offer 1 year warranty for our units but we do have specific units that has extended warranty for parts.We apologize for any inconvenience this caused. ^Venette
Written by a customer while visiting lg.com
Posted by: LD402
from Clackamas, Oregon
Verified Purchase:Yes
[This review was collected as part of a promotion.] This washer/dryer combo is perfect for our master bedroom closet. We're very happy with the purchase. There are multiple wash cycles to choose from. I like the option to dry clothes later so that I can remove clothes that I hang to dry.
Pros: Style/Design, Features/Settings
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
1
I cannot use since I purchased, I called service
on August 8, 2019
Posted by: The worst service brand
from West Palm Beach Florida
Verified Purchase:Yes
I brought 2 months ago and I cannot use because is liking water and is not the installation. I called service and did not get a service call to repair.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, August 8, 2019
That's not good! We're sorry to see that you've run into leaking issues with your washer dryer combination unit. We'll need to gather some additional details from you in order to see how we can best assist. Please contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Written by a customer while visiting lg.com
Posted by: Jvo999
from Torrance, ca
Verified Purchase:Yes
[This review was collected as part of a promotion.] I’m happy with this washer dryer and it’s fun to use!!
Pros: ease of use, Features/Settings
I would recommend this to a friend!
Quality
5
Features
5
Value
2
Written by a customer while visiting lg.com
Posted by: OlisMama
from Alexandria, VA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Must buy! Works great, quiet, washes quickly, dries well. No complaints here!
Pros: ease of use, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com