Customer reviews from lg.com
LG - 2.3 Cu. Ft. High-Efficiency Smart Front-Load Washer and Electric Dryer Combo with Steam and 6Motion Technology - Graphite Steel
Average customer rating
3.8
(115 Reviews)
Rating breakdown 115 reviews
5 Stars
57
4 Stars
20
3 Stars
15
2 Stars
7
1 Star
16
68%of customers recommend this product.
(
65 out of
96)
Customer Reviews for LG - 2.3 Cu. Ft. High-Efficiency Smart Front-Load Washer and Electric Dryer Combo with Steam and 6Motion Technology - Graphite Steel
Customer Rating
2
Be wary!
on July 13, 2025
Posted by: gpow27
Way too confusing to use. My parents machines from the 90's are far simpler. I don't know why it has a 'baby wear' setting but I have to find the manual to tumble dry something.
Response from lg.comBy LG Digital Care Team - Diego, July 14, 2025
Hey there! We truly understand your concern about your new LG appliance's complexity. We want to help make your experience straightforward. Please send us a direct message @LGUSSupport with your appliance's model number and serial number. We can then provide tailored tips, help you navigate controls, or even locate your digital manual to help you get the most out of your LG appliance! ^ Diego
Written by a customer while visiting lg.com
Customer Rating
4
Clothing care Options
on November 6, 2024
Posted by: Elania
[This review was collected as part of a promotion.] It is simple to use and efficient handles a good size loads
Written by a customer while visiting lg.com
Customer Rating
1
Product functionality
on July 30, 2024
Posted by: Ndew
I bought this washer dryer combo in 2021 but it’s horrible. Every year I have to get it repaired. It’s a trial and error by LG with this product washer and dryer combo. LG doesn’t have the right engineering for this combo yet. I don’t advise anyone to get it. It’s a big headache.
Quality
1
Features
1
Value
1
Response from lg.comBy LG, July 30, 2024
Hi there. Thank you for your feedback. We understand the challenges you've faced with your LG WM3499HVA washer dryer combo and the need for reliable performance. Your satisfaction is important to us.
Please send us a private message on our social media platform via @LGUSSupport with your repair history and any specific issues you’ve encountered. Our team will review the details and work with you to address these concerns and find a solution. We appreciate your patience and look forward to resolving this for you. ^Sam
Please send us a private message on our social media platform via @LGUSSupport with your repair history and any specific issues you’ve encountered. Our team will review the details and work with you to address these concerns and find a solution. We appreciate your patience and look forward to resolving this for you. ^Sam
Written by a customer while visiting lg.com
Customer Rating
4
ALMOST perfect...
on July 9, 2024
Posted by: Crabsandbeer
from Maryland
[This review was collected as part of a promotion.] I want to love this unique and remarkable machine ... I really do. But, it's just not quite perfect (thus 4 out of 5 stars). I've spent a lot of time trying to solve for it but there's always a hiccup with spin cycle. Times that it is just scary fast and therefore loud. Thankfully my community is on multi-acre lots so no one can hear it shimmying through a spin cycle. Otherwise it is amazing - takes up less than half of the original space and only uses regular 110 outlet. All good stuff - just a little hiccup with the spin and dry mode.
Pros: Features/Settings
Quality
5
Features
5
Value
3
Written by a customer while visiting lg.com
Customer Rating
2
Many issues
on May 16, 2024
Posted by: Rk5678
[This review was collected as part of a promotion.] Loud noises when on spin cycle. Doesn’t dry clothes in a timely matter (takes longer than an hour to dry small load). Constantly having to clear filter (almost every week). Smelly water. You should buy shock absorbers with this machine. Shakes ALOT.
Response from lg.comBy LG, June 8, 2024
Hi there. Thank you for taking the time to share your experience with the LG Washer Dryer Combos (WM3499HVA) model. We appreciate you bringing this to our attention. We understand that it is important for your unit to work properly. Our goal is to deliver outstanding service that fulfills our customers' requirements and anticipations. For further assistance, feel free to contact us via social media @LGUSSupport. ~Zie
Written by a customer while visiting lg.com
Posted by: Barbiboo
from Iowa
Verified Purchase:Yes
I purchased this a couple months ago to put in my upstairs bathroom. I’ve been very happy with the results and has made it so much easier to do laundry near our bedrooms. Make sure you read the directions and follow them. You may need to do more frequent loads as it is important to not overfill the unit. I love it!
Pros: ease of use
Quality
5
Features
5
Value
5
Response from lg.comBy ^Rich, LG Digital Care Team, July 3, 2026
Hi there! Love hearing that your all‑in‑one is making upstairs laundry life way easier — that’s exactly what it’s built for. Thanks for the tip about not overfilling; we’ll pass that along to the team. If you ever need anything, @LGUSSupport is always here to help.
#LifesGood ❤️
‑Rich
#LifesGood ❤️
‑Rich
Written by a customer while visiting lg.com
Posted by: pnored
from Birmingham, AL
Verified Purchase:Yes
[This review was collected as part of a promotion.] Had a few months and the machine can not be leveled. It has made terrible noise from day one. It is on concrete and is level. We have even purchased leveling shock absorbers and it continues to make terrible noise when spinning.
Quality
1
Features
3
Value
3
Response from lg.comBy true, LG Digital Care Team, May 1, 2024
Hey there. We know a quiet laundry experience is essential to relax in your home. If your washer is noisy, please check its level first and make sure all shipping materials are removed. If it still vibrates on hard floors, anti-vibration pads can help. If the noise continues, send us a private message on social media @LGUSSupport with your details and the washer's info. We're here to help you keep your home quite and peaceful on busy laundry days. ^ Diego
Written by a customer while visiting lg.com
Posted by: V PM
from San Diego, California
Verified Purchase:Yes
Really love the simplicity of having one machine with 2 features. The drying feature works great if you follow LG’s guidelines for best performance. Ideal for small spaces and yet good looking too.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy Anthony J., VXI Austin, June 15, 2023
Awesome! We love it as much as you do. Should you have any questions, feel free to reach out to us at anytime and we'll be more than happy to help you. ~Anthony
Written by a customer while visiting lg.com