Customer reviews from lg.com
LG - 2.3 Cu. Ft. High-Efficiency Smart Front-Load Washer and Electric Dryer Combo with Steam and 6Motion Technology - Graphite Steel
Average customer rating
3.8
(115 Reviews)
Rating breakdown 115 reviews
5 Stars
57
4 Stars
20
3 Stars
15
2 Stars
7
1 Star
16
68%of customers recommend this product.
(
65 out of
96)
Customer Reviews for LG - 2.3 Cu. Ft. High-Efficiency Smart Front-Load Washer and Electric Dryer Combo with Steam and 6Motion Technology - Graphite Steel
Posted by: nan2022
from Florida
Verified Purchase:Yes
Even though we bought the WD in July but started to use in November. the only complain that I have spinning time its moving even though the machine was balanced and we used untie skid pads.
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
2
Lasted less than 2 years.
on February 4, 2022
Posted by: Momof2Disappointed
from Richmond, VA
Bought unit in July of 2020, in spring 2021 had to have pump replaced under warranty, now, not even a year after that major repair, entire unit won't even turn on. Service takes over 2 weeks. For a machine not even 2 years old, this is really bad.
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
3
Response from lg.comBy Jennifer, Social Media, February 7, 2022
Let us help you with that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your name and model # and we would be happy to troubleshoot the issue or set up repair if needed. Thanks. ^Jennifer
Written by a customer while visiting lg.com
Posted by: Flat47
from North bend, Wa
Verified Purchase:Yes
[This review was collected as part of a promotion.] Simple install and use. Set and forget or check the app to see where your at in the cycles.
Pros: Features/Settings, Performance
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Corey Denver
from Denver Colorado
Verified Purchase:Yes
[This review was collected as part of a promotion.] I’ve had this a few months now and I absolutely love it! It is so quiet and my clothes smell amazing and are so clean. The quality is top-notch and all of the features are amazing.
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: LongView
from Colorado Springs, CO
Verified Purchase:Yes
[This review was collected as part of a promotion.] Just added this to an apartment. Running on a normal electrical outlet and not needing to run a vent out of the apartment was key. The washing and drying are fine.
Pros: Features/Settings
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
3
Flaw with “dry only” cycle
on December 15, 2019
Posted by: longtimeuser
I recently replaced my 9.5 year old machine with this newer model (the door lock on the previous machine broke and the “start” button also broke). The newer model is sleek. However, there’s one design change I’m very disappointed about. With the previous machine, I could run a “dry only” cycle WITHOUT a spin cycle. That does not seem to be an option on this machine. With the previous model, it was an option and in fact was recommended in one of the “how to” videos on the LG site. Since you can only dry a half load, I always run the washer, hang half the laundry, then run a dry cycle. So, the wash has JUST SPUN. Why does it need to spin again? Many owners of this machine are apartment dwellers, and despite attempts to limit vibration and noise from this machine it is very loud. I used to be able to run the dry cycle at night but now that it makes so much noise with the spin cycle, I cannot run it at night for fear of disturbing my neighbors. Very disappointed in this design change and wondering why on earth LG made this change, which downgraded this machine compared to the previous model, in my opinion.
Quality
3
Features
2
Value
2
Written by a customer while visiting lg.com
Posted by: Jim525
from Colonial Beach Va.
Verified Purchase:Yes
[This review was collected as part of a promotion.] This unit fits right into our beach house where a normal size washer and dryer would just take up too much room and we do small loads like bed linen and towels.
Pros: Style/Design
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: BillBowl
from Charlotte, NC 28277
Verified Purchase:Yes
[This review was collected as part of a promotion.] This unit is wonderful. I have found that I need additional drying time but that is easily accomplished with a downloaded cycle. Having said that, I do not like that the machine has to be “On” in order to access it via WiFi. The other BIG issue is that to set the cycle via my phone I have to press a button on the machine itself. So why not just run it while I’m there. That seems to be a waste of feature to me. The only reason I did not give it a 5 star is its lack of functionality with my Google home even though it says it is compatible. And even if it did work the machine would have to stay on all the time (which it will not do) in order to use it. To be honest had I known of the issues I have stated in this review I would have upgraded or gone with another manufacturer.
Pros: Style/Design, ease of use, Performance
No, I would not recommend this to a friend.
Quality
5
Features
3
Value
4
Written by a customer while visiting lg.com