Customer reviews from lg.com
LG - 2.3 Cu. Ft. High-Efficiency Smart Front-Load Washer and Electric Dryer Combo with Steam and 6Motion Technology - Graphite Steel
Average customer rating
3.8
(115 Reviews)
Rating breakdown 115 reviews
5 Stars
57
4 Stars
20
3 Stars
15
2 Stars
7
1 Star
16
68%of customers recommend this product.
(
65 out of
96)
Customer Reviews for LG - 2.3 Cu. Ft. High-Efficiency Smart Front-Load Washer and Electric Dryer Combo with Steam and 6Motion Technology - Graphite Steel
Customer Rating
1
Needs work
on March 6, 2021
Posted by: Foster family
from Virginia Beach Virginia
[This review was collected as part of a promotion.] I would love to give this a five star. The combo is beautiful, quiet and I love how you can use your phone for the remote. One month after the warranty ended it started breaking. Every month we are replacing the water pump. It doesn’t push all the gunk out . Every month we have to clean out the filter and that’s just disgusting. I would love to keep this wash/ dryer combo but after two years I’m ready to replace it.
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy ^DLI, LGE Social Media, March 8, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: MiltonJ
from New York, NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] A combination washer/dryer is always going to be a problem. Especially in an apartment with no proper vents. I don't even mind that it takes really a long time. You have to take out half you wash, if you put too much in ... and then it's always just a little damp when it comes out. It is listed in several publications as the best one on the market, but it's never going to be as good as a separate dryer.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
3
Features
3
Value
2
Response from lg.comBy ^DLI, LGE Social Media, March 27, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. ^Daphane
Written by a customer while visiting lg.com
Posted by: Beadgirl27
from Pelzer, SC
Verified Purchase:Yes
[This review was collected as part of a promotion.] It does a really great job cleaning the clothes. My only problem is it stopped letting me know the cycle is complete.
Pros: ease of use, Performance
I would recommend this to a friend!
Quality
5
Features
5
Value
3
Written by a customer while visiting lg.com
Posted by: TJpc
from Tennessee
Verified Purchase:Yes
I would love to share how great this is. I have had 2 service calls in 6 months. Worked great a couple of times. Very sensitive to any hindrance in filters etc. Error codes occur all the time
No, I would not recommend this to a friend.
Quality
3
Features
5
Value
3
Response from lg.comBy ^DLI, LGE Social Media, August 24, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
3
Very small, long cycles, confusing
on September 30, 2021
Posted by: DouglasGG
It's okay. For people having trouble using a dry only cycle, it is possible but you have to read the owners manual to figure it out. It's convenient in the sense that it is a unit that dries and washes, plugs into a regular outlet and doesn't need a vent. It's much smaller than expected and you really cant fit too many clothes in it if you like to do large loads. You can't really wash or dry any comforters because of the size as well. If you fill the unit to max capacity and use the wash+dry cycle the total laundry time is around 5 hours. If I wasn't a single person this machine would almost be unusable.
No, I would not recommend this to a friend.
Quality
2
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, September 30, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Clothes never dry
on December 19, 2021
Posted by: Mel74
from Ontario, Canada
I bought this machine thinking it was a lot easier. In fact it’s way harder. It takes forever to dry. Even after the dry cycle I find myself adding more time. Then if I’m lucky they might be dry or they are wetter then before I started.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, December 20, 2021
We hate hearing you are having an issue with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Joey Bed
from Jersey City, NJ
Verified Purchase:Yes
[This review was collected as part of a promotion.] I upgraded from a previous model. Loving this one! Cleans and dries much better. And I love the ThinIQ app.
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
3
No pedestal available!
on October 2, 2020
Posted by: Ro l
from Tulsa
[This review was collected as part of a promotion.] Just purchased - used 2 times & found out they don’t make a pedestal for the unit since it’s 24” wide. Advertisement on this page says largest capacity but also see they sell a 4.3 cf. very disappointed when taking clothes practically off the floor
No, I would not recommend this to a friend.
Quality
5
Features
4
Value
3
Response from lg.comBy ^DLI, LGE Social Media, October 5, 2020
I am sorry for any misinformation regarding this unit. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com