Customer reviews from lg.com
LG - 2.3 Cu. Ft. High-Efficiency Smart Front-Load Washer and Electric Dryer Combo with Steam and 6Motion Technology - Graphite Steel
Average customer rating
3.8
(115 Reviews)
Rating breakdown 115 reviews
5 Stars
57
4 Stars
20
3 Stars
15
2 Stars
7
1 Star
16
68%of customers recommend this product.
(
65 out of
96)
Customer Reviews for LG - 2.3 Cu. Ft. High-Efficiency Smart Front-Load Washer and Electric Dryer Combo with Steam and 6Motion Technology - Graphite Steel
Customer Rating
1
Takes HOURS for a simple load of laundry. Don't.
on September 28, 2021
Posted by: nopethanks
from Ontario
I was extremely surprised to find that one load of laundry under the normal settings takes 5 Horus and 45 minutes. The washing cycle is about 3 hours long, the drying cycle also as long. At the end of the cycle, my load was still slightly wet and extremely wrinkled. There is a quick wash option and you cannot dry the clothes separately unless you do a Spin/Dry cycle. I'm on hour three of drying my clothes this way and they're still wet. Save yourself the energy. Don't purchase.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, September 28, 2021
We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
5
Great for small apartment
on May 31, 2019
Posted by: Docharv
from New York,NY
[This review was collected as part of a promotion.] Using for past year and very satisfied with simple one machine cleaning!
Pros: ease of use, Performance
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Ronay
from Bayside NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] I previously had a Malber combo which I had x10yrs.
This LG has so many technical features which I love!
I am glad I was able to replace my old Machine with the LG as my space is limited.
I recommend this as my #1 choice for a Combo Washer Dryer@
This LG has so many technical features which I love!
I am glad I was able to replace my old Machine with the LG as my space is limited.
I recommend this as my #1 choice for a Combo Washer Dryer@
Pros: Style/Design, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
DON'T DO IT
on November 2, 2020
Posted by: JACV50
from BK, NY
We just installed this junk and I regret purchasing it with every fiber of my being. I'm currently drying the first load for the third time (hour number three, yay!) and am beyond frustrated. I can't believe I wasted my money on this.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, November 3, 2020
We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
5
Great for a small NYC apartment
on November 17, 2021
Posted by: nycwasherdryer
from Brooklyn, Ny
Ive owned this unit for 6 months now. Was hesitant to get a combo washer/dryer due to many online reviews complaining about items being damp and the long time it takes to finish a cycle. Here’s my experience, doing laundry for one: it’s a pretty good machine for small loads. No complaints about the washing. And if you actually follow the drying limit (indicated in the machine), it does a pretty good job drying the typical clothes load. Clothes come out only damp enough for you to shake them off and they’ll be dry by the time you fold them. I imagine people complaining in other reviews are overstuffing their machine, or are washing dense and absorbent items like quilts or duvets, which the machine indeed won’t be able to fully dry in one cycle. I love not having to move wet laundry from the washer to the dryer. A cycle does take about 3 hours to complete, but in my experience that’s a matter of planning your day better. I sometimes set a timer for the laundry to be ready when I wake up. I not only don’t regret it but also feel glad I chose this all-in-one instead of separate units.
Pros: Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
1
Horrible ability to dry clothes
on July 19, 2022
Posted by: LGbiggestHATER
from Chicago
I have this unit in my apartment and my clothes are never dry, even after running through a dry only cycle. And why do the default setting require hours to complete a small load? I would seriously be better off washing my clothes like a pioneer rather than use this sorry excuse of a washer/dryer. I will NEVER purchase LG for myself. Literally useless.
Quality
1
Features
1
Value
1
Response from lg.comBy Sandy, Social Media, July 20, 2022
We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model #.^Sandy
Written by a customer while visiting lg.com
Customer Rating
5
Great machine!!
on December 26, 2020
Posted by: Tiffy83
from Brooklyn, NY
[This review was collected as part of a promotion.] I bought this a few months ago and I'm so glad I did. It's so convenient I don't have to go outside to the laundromat. I can wash and dry my clothes anytime I want to. The drying does take a long time sometimes but nothing i can't deal with. From other reviews I expected that. Overall it's great I'm very satisfied with my purchase.
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Love , love it!
on February 10, 2021
Posted by: LindaneTX
from Waco, TX
I live in a condo and can only has ventless dryer. Our bathroom is small and this fits. Easy to hook up. I have used this washer/dryer combo for one month and love it! The wash takes about one hour and the dry about 2 hours. Not a big deal because I am here all day and busy doing other things. The clothes come out dry! They feel damp when you take them out, but when they hit the air in 10 secs, they are dry. I am only hoping that the w/d is very dependable product and will last. I have never owed a LG appliance.
Pros: Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com