Customer reviews from lg.com
LG - 2.3 Cu. Ft. High-Efficiency Smart Front-Load Washer and Electric Dryer Combo with Steam and 6Motion Technology - Graphite Steel
Average customer rating
3.8
(115 Reviews)
Rating breakdown 115 reviews
5 Stars
57
4 Stars
20
3 Stars
15
2 Stars
7
1 Star
16
68%of customers recommend this product.
(
65 out of
96)
Customer Reviews for LG - 2.3 Cu. Ft. High-Efficiency Smart Front-Load Washer and Electric Dryer Combo with Steam and 6Motion Technology - Graphite Steel
Customer Rating
4
Love that it's 2 appliances in one. Saves space.
on July 13, 2022
Posted by: Kathleen Press
from Charleston South Carolina
Verified Purchase:Yes
[This review was collected as part of a promotion.] We've had this for 2 years now and only one slight problem happened to those two years that we had it. We haven't connected to Wi-Fi or don't use a lot of the features that it probably has only because we really didn't know how to use them for two older individuals who just didn't have the technical skills to figure it out but it would be nice if they gave a class on it
Pros: Quality, Style/Design, Performance
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: ElFabuloso
from Port Angeles WA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this washer/ dryer combo for my mother, she has recently downsized her home in to my newly added granny suite. The washer/ dryer works efficiently within its nested closet. I am very pleased with this purchase.
Pros: Quality, Features/Settings, Performance
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Curtii
from Saratoga Springs NY
Verified Purchase:Yes
I’ve had it for about 2 years. Easy to use. Works great for limited space.
I did just have to replace the pump motor $$$$. Make sure you buy an extended warranty. I did not.
I did just have to replace the pump motor $$$$. Make sure you buy an extended warranty. I did not.
Pros: ease of use, Features/Settings
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: V PM
from San Diego, California
Verified Purchase:Yes
Really love the simplicity of having one machine with 2 features. The drying feature works great if you follow LG’s guidelines for best performance. Ideal for small spaces and yet good looking too.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy Anthony J., VXI Austin, June 15, 2023
Awesome! We love it as much as you do. Should you have any questions, feel free to reach out to us at anytime and we'll be more than happy to help you. ~Anthony
Written by a customer while visiting lg.com
Posted by: pnored
from Birmingham, AL
Verified Purchase:Yes
[This review was collected as part of a promotion.] Had a few months and the machine can not be leveled. It has made terrible noise from day one. It is on concrete and is level. We have even purchased leveling shock absorbers and it continues to make terrible noise when spinning.
Quality
1
Features
3
Value
3
Response from lg.comBy true, LG Digital Care Team, May 1, 2024
Hey there. We know a quiet laundry experience is essential to relax in your home. If your washer is noisy, please check its level first and make sure all shipping materials are removed. If it still vibrates on hard floors, anti-vibration pads can help. If the noise continues, send us a private message on social media @LGUSSupport with your details and the washer's info. We're here to help you keep your home quite and peaceful on busy laundry days. ^ Diego
Written by a customer while visiting lg.com
Posted by: Barbiboo
from Iowa
Verified Purchase:Yes
I purchased this a couple months ago to put in my upstairs bathroom. I’ve been very happy with the results and has made it so much easier to do laundry near our bedrooms. Make sure you read the directions and follow them. You may need to do more frequent loads as it is important to not overfill the unit. I love it!
Pros: ease of use
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
2
Many issues
on May 16, 2024
Posted by: Rk5678
[This review was collected as part of a promotion.] Loud noises when on spin cycle. Doesn’t dry clothes in a timely matter (takes longer than an hour to dry small load). Constantly having to clear filter (almost every week). Smelly water. You should buy shock absorbers with this machine. Shakes ALOT.
Response from lg.comBy LG, June 8, 2024
Hi there. Thank you for taking the time to share your experience with the LG Washer Dryer Combos (WM3499HVA) model. We appreciate you bringing this to our attention. We understand that it is important for your unit to work properly. Our goal is to deliver outstanding service that fulfills our customers' requirements and anticipations. For further assistance, feel free to contact us via social media @LGUSSupport. ~Zie
Written by a customer while visiting lg.com
Customer Rating
4
ALMOST perfect...
on July 9, 2024
Posted by: Crabsandbeer
from Maryland
[This review was collected as part of a promotion.] I want to love this unique and remarkable machine ... I really do. But, it's just not quite perfect (thus 4 out of 5 stars). I've spent a lot of time trying to solve for it but there's always a hiccup with spin cycle. Times that it is just scary fast and therefore loud. Thankfully my community is on multi-acre lots so no one can hear it shimmying through a spin cycle. Otherwise it is amazing - takes up less than half of the original space and only uses regular 110 outlet. All good stuff - just a little hiccup with the spin and dry mode.
Pros: Features/Settings
Quality
5
Features
5
Value
3
Written by a customer while visiting lg.com