Customer reviews from lg.com
LG - 2.3 Cu. Ft. High-Efficiency Smart Front-Load Washer and Electric Dryer Combo with Steam and 6Motion Technology - Graphite Steel
Average customer rating
3.8
(115 Reviews)
Rating breakdown 115 reviews
5 Stars
57
4 Stars
20
3 Stars
15
2 Stars
7
1 Star
16
68%of customers recommend this product.
(
65 out of
96)
Customer Reviews for LG - 2.3 Cu. Ft. High-Efficiency Smart Front-Load Washer and Electric Dryer Combo with Steam and 6Motion Technology - Graphite Steel
Customer Rating
1
I cannot use since I purchased, I called service
on August 8, 2019
Posted by: The worst service brand
from West Palm Beach Florida
Verified Purchase:Yes
I brought 2 months ago and I cannot use because is liking water and is not the installation. I called service and did not get a service call to repair.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, August 8, 2019
That's not good! We're sorry to see that you've run into leaking issues with your washer dryer combination unit. We'll need to gather some additional details from you in order to see how we can best assist. Please contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Written by a customer while visiting lg.com
Posted by: JPH51
from Appleton, WI USA
Verified Purchase:Yes
This machine works very well, but requires smaller loads.
Pros: Style/Design, Quality
I would recommend this to a friend!
Quality
4
Features
3
Value
5
Written by a customer while visiting lg.com
Posted by: Johnwinter
from Bayard, IA
Verified Purchase:Yes
We purchased this washer/dryer combo because it fit perfectly in a closet. We were guarded in our expectations, but are ecstatic with the performance of the unit. It does indeed wash and dry completely. We have not explored all of the features yet, but are delighted with the ones we have used.
Pros: Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
3
Great unit
on June 27, 2019
Posted by: Chelsea4892
from Lenox
Great unit but I haven't even had it a year and the drain pump went out after speaking with several terrible customer service representatives I will not purchase this brand again! Terrible to work with to get a repair
No, I would not recommend this to a friend.
Quality
3
Features
3
Value
3
Written by a customer while visiting lg.com
Posted by: Ronay
from Bayside NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] I previously had a Malber combo which I had x10yrs.
This LG has so many technical features which I love!
I am glad I was able to replace my old Machine with the LG as my space is limited.
I recommend this as my #1 choice for a Combo Washer Dryer@
This LG has so many technical features which I love!
I am glad I was able to replace my old Machine with the LG as my space is limited.
I recommend this as my #1 choice for a Combo Washer Dryer@
Pros: Style/Design, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
3
Great for small space. Shakes the entire Kitchen
on June 12, 2019
Posted by: Travis W
from West Hollywood
[This review was collected as part of a promotion.] I have had my LG combo for about 90 days and it still shakes really bad. I have had someone check it to make sure it is level however during the spin cycle it shakes so bad my fridge and oven shake as well. I love that I can start laundry from work with the wifi option since it can take up to 4 hours to do a load of laundry. I find it nice to have but am still using the building laundry room for larger items, bedding, and towels because of needing to clean the inside out after each use. If I could ever get the anti-vibration to work then I would have given it more stars.
Pros: Style/Design, ease of use
I would recommend this to a friend!
Quality
3
Features
3
Value
3
Written by a customer while visiting lg.com
Customer Rating
5
Great for small apartment
on May 31, 2019
Posted by: Docharv
from New York,NY
[This review was collected as part of a promotion.] Using for past year and very satisfied with simple one machine cleaning!
Pros: ease of use, Performance
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Chicago Karen
from Chicago
Verified Purchase:Yes
[This review was collected as part of a promotion.] I've had the washer/dryer for a couple of weeks. Still haven't got the wi-fi part working. Ruined a few articles of clothing already... I do like the fact that it is a combo unit so it creates a lot more space in the laundry room. Really like that. It is smaller than a regular washer and it is a bit complicated in trying to get it to dry at the temp I want. If I had it to do over again, I don't think I would choose this same model - I ordered it for the technology and that's not working... I haven't yet called tech support - I've been waiting for a day where I had the time and patience to deal with a Help Desk... that may take another 100 years.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
3
Features
2
Value
1
Written by a customer while visiting lg.com