Customer reviews from lg.com
LG - 2.3 Cu. Ft. High-Efficiency Smart Front-Load Washer and Electric Dryer Combo with Steam and 6Motion Technology - Graphite Steel
Average customer rating
3.8
(115 Reviews)
Rating breakdown 115 reviews
5 Stars
57
4 Stars
20
3 Stars
15
2 Stars
7
1 Star
16
68%of customers recommend this product.
(
65 out of
96)
Customer Reviews for LG - 2.3 Cu. Ft. High-Efficiency Smart Front-Load Washer and Electric Dryer Combo with Steam and 6Motion Technology - Graphite Steel
Posted by: LG Washer Dryer Combo
from Kansas City
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have had this washer dryer combo about 3 weeks and I absolutely love it! It is easy to use and quite improved over the previous LG washer dryer combo I had bought previously. The size is perfect for my small home. The unit dries and the different washer cycles are wonderful. The app is also a nice bonus. I am very pleased with this purchase and would definitely recommend to anyone looking for a smart washer/dryer.
Pros: Style/Design, ease of use, Features/Settings, Performance
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
4
This is perfect for me.
on January 10, 2021
Posted by: bam7
from NY
[This review was collected as part of a promotion.] Because of arthritis, I was having a difficult time putting wet clothes from washer into the dryer. This solves that issue. I can start my laundry when I go to bed, and when I get up it's done. I know though that this isn't for people who need to constantly wash and dry large loads. This washer/dryer combo is perfect for me and I can do a descent amount in 1 load, for example: 2-3 pairs of adult size jeans, a hand towel or two, and a couple of shirts. I can always add dryer time if I need to, which is a nice option. The only issue I have had is I tried to use a large dryer fur collector , but some how the dry cycle ate it. So I wouldn't recommend using anything to collect the lint/fur.
Pros: Style/Design, ease of use, Features/Settings
I would recommend this to a friend!
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
2
Vibrates a lot causing it to move along the floor
on January 5, 2021
Posted by: ROKIT1
from Oakland, California
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought this September 2020 and it cleans great but I'm not sure if I got a lemon because it vibrates and squeeks lot, causing it to move along the floor. (LG always asks me, no the shipping bolts are not in, as the inner drum would not be rolling and moving forward and back easily, the shippers did not give me the bolts either for storage) I tried leveling it many times and constantly check the feet if its all sitting on floor. Also installed the anti-skid pads which are basically sandpaper that sticks to the floor which LG provided after asking them to ship it to me. (Cleaned and used rubbing alcohol on floor before applying adhesive anti-skid pads) However with the vibrations even the pads are moving. Not sure how quiet or if this is normal for the LG TrueBalance feature. I worry if I'm away from the house the washer will vibrate and move so much that it comes out the cabinet it sits in. Also note you will get dust fibers where ever you put it (cabinet, under counter,etc) because how the drying function works it also has a moisture vent, top back left if facing the front, which happened to be one of the rattling noises which I used blue tape around the edges of it to stop the noise, it's just a circular plastic piece popped in a hole in the metal frame.
Pros: Style/Design, Features/Settings, Performance
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
2
Response from lg.comBy ^DLI, LGE Social Media, January 25, 2021
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
3
Operation
on December 29, 2020
Posted by: GH93312
from CA
Great combo washer, however, I gave this three stars due to the violent shaking and vibration of the washer during the spend cycles.
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
4
Features
4
Value
3
Response from lg.comBy ^DLI, LGE Social Media, January 14, 2021
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
5
Easy to operate. Works like a charm.
on December 29, 2020
Posted by: JanReedijk
from Mason, OH
[This review was collected as part of a promotion.] The unit has been operational for about 6 weeks. It's exactly what I hoped for. I mainly use the was/dry cycle which takes a little over 2 hours. Clothes come out dry!
I love it!
I love it!
Pros: ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
3
Fits small places
on December 29, 2020
Posted by: Cindy54Gunner
from Marathon Fl.
[This review was collected as part of a promotion.] Extremely slow and noisy when drying. I hang dry most clothes because it is so noisy.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
4
Features
5
Value
3
Response from lg.comBy ^DLI, LGE Social Media, December 31, 2020
Thank you for taking the time to review our product. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
4
Good machine for tight space
on December 27, 2020
Posted by: Majo78
from Jacksonville
[This review was collected as part of a promotion.] I bought the machine six months ago. It does a good job, however, if you add too many garments it takes extra two- three hours to wash and dry. Over all it takes away the hassle of thinking about your laundry throughout the day.
Pros: Style/Design, ease of use, Features/Settings, Quality
Quality
5
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
5
Great machine!!
on December 26, 2020
Posted by: Tiffy83
from Brooklyn, NY
[This review was collected as part of a promotion.] I bought this a few months ago and I'm so glad I did. It's so convenient I don't have to go outside to the laundromat. I can wash and dry my clothes anytime I want to. The drying does take a long time sometimes but nothing i can't deal with. From other reviews I expected that. Overall it's great I'm very satisfied with my purchase.
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com