Customer reviews from Samsung US
Samsung - Galaxy Watch Smartwatch 42mm Stainless Steel LTE - Midnight Black (Verizon)
Average customer rating
4
(172 Reviews)
Rating breakdown 172 reviews
5 Stars
98
4 Stars
26
3 Stars
18
2 Stars
13
1 Star
17
74%of customers recommend this product.
(
92 out of
125)
Customer Reviews for Samsung - Galaxy Watch Smartwatch 42mm Stainless Steel LTE - Midnight Black (Verizon)
Customer Rating
4
Getting there!
on April 11, 2022
Posted by: jebbydo
from Charlottesville, VA
Expertise:Intermediate
[This review was collected as part of a promotion.] I've long loved the idea of wearables, and this iteration of the Galaxy watch *almost* lives up to the potential. It's certainly the best I've seen so far. I love the sleep and activity monitoring (although they seem to be not quite accurate) and the ability ot check emails and notifications at a glance rather than being tethered so tightly to my phone.There's lots of things you can't quite do though. I'd like to be able to scroll through ALL of an email when I'm alerted to it. I'd like to be able to see emailed pictures on the watch. I'd like to edit notes in Google Keep. I like it, I'd recommend it, but I still think there's room for improvement.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great looks!
on April 11, 2022
Posted by: Jokerzwildz08
from Akron, oh
Expertise:Intermediate
[This review was collected as part of a promotion.] Replaced my galaxy watch with the new galaxy watch 4. Love all the improved features and the speed, was a seamless transition!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Lightweight
on April 11, 2022
Posted by: Jjones67
from Karluk Ak
Expertise:Beginner
[This review was collected as part of a promotion.] Got this as a gift, it's great! Easy to use everyday
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Was expecting a full time click view
on April 11, 2022
Posted by: DeeRam
[This review was collected as part of a promotion.] The battery dies quickly and the time isn't on as much as I though
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
3
Value
2
Response from Samsung USBy Charles, Samsung Care, April 22, 2022
Hi DeeRam. Thank you for bringing this to our attention. I see you have some concerns with the Galaxy Watch. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer. Here are some links for more details to help you maximize the device's potential.
Reduced battery life on your Samsung smartwatch https://www.samsung.com/us/support/troubleshooting/TSG01003232/
User's Manual
https://downloadcenter.samsung.com/content/UM/201809/20180905035838959/WEA_Galaxy_Watch_EN_UM_TZ4_080818_FINAL_AC.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144431274
Have a great day.
^Charles
Reduced battery life on your Samsung smartwatch https://www.samsung.com/us/support/troubleshooting/TSG01003232/
User's Manual
https://downloadcenter.samsung.com/content/UM/201809/20180905035838959/WEA_Galaxy_Watch_EN_UM_TZ4_080818_FINAL_AC.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144431274
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
5
Love it
on April 11, 2022
Posted by: Chipbreakr
from Cross Lanes , Wv
Expertise:Intermediate
[This review was collected as part of a promotion.] I've had this watch for over a month now. I wonder how I got along without it before. It's easy to setup and use. I leave my phone home more now.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
. Samsung needs guidance on development.
on April 11, 2022
Posted by: Richard
from Salem Oregon
Expertise:Intermediate
[This review was collected as part of a promotion.] Product needs hands on development. You haven't learned from your earlier products.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
3
Value
2
Response from Samsung USBy Charles, Samsung Care, April 22, 2022
Hi Richard. We apologize for your experience with the Galaxy Watch. We appreciate all feedback that helps us understand how to improve our products. Thank you for taking the time to leave this review. Here is the user's manual link for more details on the device's potential.
User's Manual
https://downloadcenter.samsung.com/content/UM/202108/20210817054125174/WEA_R89X_R88X_R87X_R86X_EN_UM_071621_FINAL_AC.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144431210
Have a great day.
^Charles
User's Manual
https://downloadcenter.samsung.com/content/UM/202108/20210817054125174/WEA_R89X_R88X_R87X_R86X_EN_UM_071621_FINAL_AC.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144431210
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
2
Did not meet my expectations - item returned
on April 11, 2022
Posted by: CraftyMaam
from MARYVILLE, TN
[This review was collected as part of a promotion.] I was told that ALL FEATURES OF the watch would work with my Android phone. However, the ECG feature did NOT work. Upon contacting Samsung, the CS confirmed that it would not and I should have been informed when I inquired.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
3
Response from Samsung USBy Charles, Samsung Care, April 22, 2022
Hi Bemps02. Thank you for bringing this to our attention. I see you have some concerns with the Galaxy Watch4. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer. Here is a link for more details to help you maximize the device's potential.
User's Manual
https://downloadcenter.samsung.com/content/UM/202108/20210817054125174/WEA_R89X_R88X_R87X_R86X_EN_UM_071621_FINAL_AC.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144431098
Have a great day.
^Charles
User's Manual
https://downloadcenter.samsung.com/content/UM/202108/20210817054125174/WEA_R89X_R88X_R87X_R86X_EN_UM_071621_FINAL_AC.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144431098
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
5
Great products and features
on April 11, 2022
Posted by: Mcpole
Expertise:Intermediate
[This review was collected as part of a promotion.] I have the 3 platinum and this has many more features and ease of use
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US