Customer reviews from Samsung US
Samsung - SmartThings AC1300 Dual-Band Mesh Wi-Fi System (3-Pack) - White
Average customer rating
4
(97 Reviews)
Rating breakdown 97 reviews
5 Stars
49
4 Stars
21
3 Stars
12
2 Stars
4
1 Star
11
63%of customers recommend this product.
(
22 out of
35)
Customer Reviews for Samsung - SmartThings AC1300 Dual-Band Mesh Wi-Fi System (3-Pack) - White
Customer Rating
4
So Much WiFi!
on September 13, 2017
Posted by: mwebber17
from Corry
[This review was collected as part of a promotion.] From unboxing to set-up the Samsung Connect Home 3pack was a breeze! With strategic placement I now have WiFi not only throughout my home but in my back yard as well! As I began to explore the Connect Home I also realized it can not just fix my WiFi issues but also some wired ones! In my bedroom, far from a wired connection, I have a bluray player that needs an Ethernet connection to get all the features. Samsung Connect Home to the rescue!! I simply set one up in my room and plugged the the Ethernet cable straight from the player to the Connect Home! With the Samsung Connect Home App on my phone I can also control all of my smart home devices! I still have a lot to explore in the Samsung Connect Home App. but I am sure I am in for all kinds of neat surprises!
Written by a customer while visiting The Insiders
Customer Rating
4
Amazing Wi-Fi solution for large multi level home
on September 13, 2017
Posted by: Jhaskin84
from Portland
[This review was collected as part of a promotion.] One Wifi Hub just isn’t enough anymore. The Samsung Connect Home 3 pack is a (fairly) simple to set up Wi-Fi system that casts a virtual net of fluid Wi-Fi signal across your whole home.
If using a Samsung mobile device, setup is quite easy. The app walks you through it step by step. The "fairly simple" comes in when adding the hubs. There are no specific instructions on how to place these nor how to get the app the recognize them. With a bit of knowhow, I knew well enough to place the main wired hub central in the house and then the additional hubs at opposite ends/levels of the house. When pairing though you have to be within a certain proximity of the hub for it to recognize it. Once I figure this out it was a breeze.
These seem to work much like cell towers would. Download speeds are higher than that of my previous top rated router while at the far ends of the house, however, when nearest to the main hub download speeds are higher on my previous router. A fair trade to have more consistent signal throughout the home.
Additionally the hub also creates an available wired LAN port to plug those devices in requiring such. If your home happens to be wired, all three hubs are equipped with a WAN(in) and LAN(out) connection.
The device itself is sleek and not intrusive unlike many routers, making this easy to place. The plug size itself could have been smaller though as it is impossible to place behind any piece of furniture.
All in all the system serves it purpose quite well. Only real complaint is the lack of set up instructions. Others may not have fared as well as I did. Highly recommend otherwise
If using a Samsung mobile device, setup is quite easy. The app walks you through it step by step. The "fairly simple" comes in when adding the hubs. There are no specific instructions on how to place these nor how to get the app the recognize them. With a bit of knowhow, I knew well enough to place the main wired hub central in the house and then the additional hubs at opposite ends/levels of the house. When pairing though you have to be within a certain proximity of the hub for it to recognize it. Once I figure this out it was a breeze.
These seem to work much like cell towers would. Download speeds are higher than that of my previous top rated router while at the far ends of the house, however, when nearest to the main hub download speeds are higher on my previous router. A fair trade to have more consistent signal throughout the home.
Additionally the hub also creates an available wired LAN port to plug those devices in requiring such. If your home happens to be wired, all three hubs are equipped with a WAN(in) and LAN(out) connection.
The device itself is sleek and not intrusive unlike many routers, making this easy to place. The plug size itself could have been smaller though as it is impossible to place behind any piece of furniture.
All in all the system serves it purpose quite well. Only real complaint is the lack of set up instructions. Others may not have fared as well as I did. Highly recommend otherwise
Written by a customer while visiting The Insiders
Customer Rating
4
Solved Wifi Issues in my house
on September 13, 2017
Posted by: joediv9225
from Laurel Hollow
[This review was collected as part of a promotion.] Previously before having this product I would always have issues of wifi strength in my house. After setting up the Connect Home I have not had any issues. I have set up all TVs and steaming devices (Roku and playstation) to the Connect and left phones on the regular router. It has worked great! One room would always cause issues of shows/movies having to buffer when watching and now with the Connect the issue hasnt happened at all. It has worked so well that my brother is getting it for his house now.
Written by a customer while visiting The Insiders
Customer Rating
3
Not the Tool For Me
on September 13, 2017
Posted by: Lacasper27
[This review was collected as part of a promotion.] I wanted the Samsung Connect Home 3 pack to help with my horrible wifi coverage in my home. I have tried everything, moving the wifi, changing to a newer modem/router, having the internet company come out multiple times, and purchased an extender all with no luck of having strong wifi from one end of my home to the other. I placed one of the Samsung connect next to my modem, one in my den, and one down the hall in a bedroom. My wifi actually got worse once these were connected and my children could not connect to the internet using wifi at all. I was able to but sometimes it was so slow that I would turn on my LTE just to get a webpage to load.
This product would be great for a smart home but the only other Samsung item I have is a fridge and I don't need to communicate with that! If I had smart light bulbs and a Samsung TV this would be a better fit for me.
This product would be great for a smart home but the only other Samsung item I have is a fridge and I don't need to communicate with that! If I had smart light bulbs and a Samsung TV this would be a better fit for me.
Written by a customer while visiting The Insiders
Customer Rating
4
Range and speed improvement
on September 13, 2017
Posted by: jackbeau
[This review was collected as part of a promotion.] Set up went fairly well, I did have some problems like others have had with the initial down load stopping at 37% but on the third attempt Bingo it went to 100%. Once set up I added two more hubs, one center of the house and one outside in my porch area. I have noticed that when sitting outside by the pool I don't get the refreshing that I would often get before which is great and I also notice that my speed and connection is much better also. I have not yet added other devices but will in the near future. Verdict: if you are net receiving a good signal in certain area's of your house or you have slow speed and refreshes a lot then this is a good product for you.
Written by a customer while visiting The Insiders
Customer Rating
4
Home Connect Love
on September 13, 2017
Posted by: mkboer
[This review was collected as part of a promotion.] I am a huge fan of Samsung products and more than excited to try out the Connect due to the Mesh Net as well as Smart Things integration. We have a fairly large house/property as well as an ever-growing number of home automation products.
Things I love include the streamlined design of the products and the ability to seamlessly connect Wi-Fi through my house and outside areas. Unbelievably, the 3 hubs actually provide Wi-Fi to the entire acre in front of our house—just wow!!
Set-up for a basic Wi-Fi system was easy and took only minutes to practically set itself up. For us, it was a bit more involved hooking up our wired with wireless LAN. There is only 1 LAN out port per Connect so had to connect our switches to port to make work. Additionally, didn't have the option to run the sub devices with LAN, only wireless. For a Wi-Fi only system, this would be a dream come true, but product doesn't seem to consider other user models.
Smart Things appears to not be fully up and running reliably. In addition, devices such as our Philips Hue Bridge requires a LAN connection to operate and because of the limited network management options, we had to work around using a LAN port on our modem to actually get our Hue products to function.
In general, if Samsung updates the product to use LAN in and Smart Things on all of the hubs, not just the central device and adds additional network management control, this would be the product to beat. Fingers cross for next release as this is almost, but not quite, the product I’ve always wanted…
Written by a customer while visiting The Insiders
Customer Rating
3
Good wifi, lacking options
on September 13, 2017
Posted by: rsawyer757
from Chesapeake
[This review was collected as part of a promotion.] Unfortunately I don't have any smart devices to test, so I'll be reviewing this solely as a wireless router.
PROs
1. It's super easy to set up.
2. The 3-pack provides far more coverage than is needed to saturate my 1600 sqft 2 story townhome.
3. The app is well designed and easy to use to manage your network.
4. The hubs look nice, as Samsung products typically do, though a black option would be preferred.
5. The network has been rock solid since I've had it up and running. No downtime and no connectivity issues
1. It's super easy to set up.
2. The 3-pack provides far more coverage than is needed to saturate my 1600 sqft 2 story townhome.
3. The app is well designed and easy to use to manage your network.
4. The hubs look nice, as Samsung products typically do, though a black option would be preferred.
5. The network has been rock solid since I've had it up and running. No downtime and no connectivity issues
CONs
1. There are very few advanced options available. You can set up your SSID (Name), password, guest network, and that's about it. No way to give the 5Ghz network a different SSID or prefer it in any way. No port forwarding or firewall rules. Pretty limited.
2. No web interface either. It all has to be done through the app.
3. The device also only has one input port and one output port, compared to the normal 4 outputs that you'll find on a typical router so if this is your primary router and you want multiple devices hardwired, you'll need to invest in a separate ethernet switch.
1. There are very few advanced options available. You can set up your SSID (Name), password, guest network, and that's about it. No way to give the 5Ghz network a different SSID or prefer it in any way. No port forwarding or firewall rules. Pretty limited.
2. No web interface either. It all has to be done through the app.
3. The device also only has one input port and one output port, compared to the normal 4 outputs that you'll find on a typical router so if this is your primary router and you want multiple devices hardwired, you'll need to invest in a separate ethernet switch.
Overall I'd say I'm happy with it. It is lacking features and will likely disappoint power users. At the same time it's super easy to use and seems solid so it will likely work just fine for the majority of the folks who buy it. I'm running it side-by-side with another wireless network and have all the features I need there so it's easier for me to forgive. Given the ease of use I'd recommend for the average user.
Written by a customer while visiting The Insiders
Customer Rating
3
Has potential, but needs work
on October 16, 2017
Posted by: slamontia
from Gretna
[This review was collected as part of a promotion.] When first unboxing this product I was excited to see that it appears to be very simple. There isn't much to this setup outside of plugging in your modem, powering up the WiFi pods and downloading the app! Once in the app the setup process should of been very simple from there. I spent a good portion of 2 hours trying to get everything up and running without success unfortunately. It initially took a few times of powering off and on the WiFi pod connected to my router to get the app to recognize it. After the first pod was setup, I moved on to the next just to continue to run into small issues with the app locating these pods as well. All WiFi pods were finally located by the app after a few power cycles. When the app finally showed me that I was connect to 3 pods, I moved on to setting up additional Z-Wave capable devices. Once I tried to start adding more devices the WiFi began to disconnect and my phone would tell me that it would attempt to reconnect when the quality of the internet improved. My patients began to run very thin, so I went back to my old setup. I unfortunately could only get internet to run on this setup for a short period of time before it would just completely go out causing me to run around the house power cycling devices trying to fix the issues.
Overall, this seems to have the potential to be a super easy setup with the convenience of connecting all your Z-Wave capable devices into one app. As for now I will be sticking with my old setup. Samsung you definitely have some work to do on this product!
Written by a customer while visiting The Insiders