Customer reviews from Samsung US
Samsung - SmartThings AC1300 Dual-Band Mesh Wi-Fi System (3-Pack) - White
Average customer rating
4
(97 Reviews)
Rating breakdown 97 reviews
5 Stars
49
4 Stars
21
3 Stars
12
2 Stars
4
1 Star
11
63%of customers recommend this product.
(
22 out of
35)
Customer Reviews for Samsung - SmartThings AC1300 Dual-Band Mesh Wi-Fi System (3-Pack) - White
Customer Rating
5
Great way to expand WiFi throughout the house.
on November 4, 2018
Posted by: Techguy319
from South Florida
Expertise:Intermediate
I needed a solution that not only expanded my WiFi coverage throughout my home, but added Samsung SmartThings support to integrate smart switches, dimmers, hue lights and alarm system. Installation was quick and straight forward, and I could quickly see a performance increase across my devices. Internet access on iPads, Roku, and laptops are smooth with no lag. Very satisfied. I would have loved if the ethernet ports supported POE to avoid the need for the separate power adapters, but overall a great product.
Pros: Inexpensive
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Get connected!!!
on December 8, 2018
Posted by: addie67
from Livonia
[This review was collected as part of a promotion.] My husband and I had fun setting this up. I learned a lot and still learning too. I can’t wait to get everything available connected.
We had spots in our house where the wifi had weaker signal and this helped pull it in. We even get wi-fi in the garage now. Who knew all that this hub would work do well.
The different items I own were easy to connect to the hub easily. I love that I can use my phone and monitor things, it makes it very easy
We had spots in our house where the wifi had weaker signal and this helped pull it in. We even get wi-fi in the garage now. Who knew all that this hub would work do well.
The different items I own were easy to connect to the hub easily. I love that I can use my phone and monitor things, it makes it very easy
Pros: Inexpensive
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent signal strength
on August 26, 2019
Posted by: Steve C
from Southeast Alabama
Expertise:Expert
I switched my Google WiFi for these to add the hub function with minimum hardware. The hub works great and haven't had any issues at all. I was expecting a decreased WiFi signal and I was pleasantly surprised to see a stronger signal throughout my house. I wish you can control all of the functions of the router with one app but I'm satisfied that you can control the advanced features even if it takes two apps. For basic functionality, the SmartThings app works fine. I highly recommend.
Pros: Inexpensive
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Over a year in use...no issues
on April 17, 2020
Posted by: mtu_husky
from Michigan
Expertise:Intermediate
I have had this hub and wifi setup and running for over a year now. Super easy to setup with a Samsung Galaxy phone...I can't speak to how it is with anything else, but it took 20 minutes or less to unbox and have it running. I have since added numerous smart home devices as well. Having the smart home devices on a different protocol is great to avoid any interference. I have a 2000 sqft house and I only run into a connection issue at the farthest points away from the hub. This will be fixed with a second hub. With the two hubs, I will have signal throughout my whole house and on much of my 1/3 acre lot.
Pros: Inexpensive
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The future for homes.
on December 11, 2018
Posted by: TrinaK
from Sacramento ca
[This review was collected as part of a promotion.] Samsung always seems to outdo themselves. This company is my go t most of the time. These were such a great addition to the home. It was pretty simple to set up. Which is always nice since some people have issues with that kind of thing. I would highly recommend. This works well with just about any smart item for the home. So far I am impressed with the set up.
Pros: Lightweight, Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Worked for 5 weeks
on December 12, 2019
Posted by: ALT007
Expertise:Expert
Purchased 6 weeks ago. Worked for 5 weeks. Now it doesn't let me connect from my phone to my Wyze camera or my google home devices.
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung, Samsung Brand Ambassador, December 15, 2019
We're sorry to hear that you are experiencing difficulties connecting to the Wyze camera and Google Home devices from your phone! Please reach out to our dedicated SmartThings team so we can gather more information and assist with troubleshooting. We can be reached at 1-866-813-2404 or support@smartthings.com. We look forward to hearing from you! ~Samsung Brand Ambassador
Written by a customer while visiting Samsung US
Customer Rating
2
The SmartThings Hub prevents it from 1 star
on August 17, 2019
Posted by: pubi1
from Miami, FL
As a hub, I can't complain with it. The big issue is that the plugs are poorly labeled in the app. All the plugs connect without much issue once you figure out which is which.
Now as for Wi-Fi....oh boy is it horrible. Signal strength is mediocre. Can go past 2 walls and already there is barely anything left. A single unit can BARELY cover a 600 sq.ft. apartment. Now the major culprit i found is Plume. That service is horrendous. The AI must have barely passed pre-k. There is 0 customization. Pretty much every other dual signal router can let you limit to which band to use, 2.4 or 5 GHz. Here? It will flip flop you on a whim and screw you over. If you have it set to bridge mode, as I do since I have a gigabit network switch, your options are further limited to basically seeing what is connected. I am upstairs in new apartment and my computer one second says 4 bar strength with over 100 MBps connection, next it says 2 with 3 bar strength. Samsung really needs to get rid of Plume. It hinders what could be a super competitor in the Wi-Fi/hub space. Even the most basic of consumer routers have some amount of granular control. As is, I would only recommend this item if you are on a budget and want the router and hub combo. Once I am settled out of school and in a house, I will disable the Wi-Fi aspect of this thing and use it only as a SmartThings hub which is what it does best.
Pros: Lightweight, Durable
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
5
Value
3
Response from Samsung USBy Samsung, Samsung Brand Ambassador, August 20, 2019
Thank you for your feedback on the SmartThings Wi-Fi Mesh Router! We are sorry to hear that the SmartThings Wi-Fi is not meeting your expectations. Please reach out to our dedicated SmartThings team at 1-866-813-2404 or support@smartthings.com so we can gather more information and assist with troubleshooting. We look forward to hearing from you! ~Samsung Brand Ambassador
Written by a customer while visiting Samsung US
Customer Rating
5
A Mesh Network System for Better Wi-Fi Signal
on November 1, 2017
Posted by: ch1potle
from Las Vegas
[This review was collected as part of a promotion.] Our lot is home to 2 houses - one large 3 bedroom, 3 bath home that's about 2300 square feet, and a 1 bedroom, 1 bath casita. The 2 are about 20 feet apart at their closest and this has presented some problems with network connectivity. We use cable broadband 100Mb/s service and we are frequent streamers with Netflix, Prime, KODI, and On-Demand used daily. Our existing router, being located about dead center of our homes, still would only give 3-4 bars of signal to roughly half of our devices.
We decided to invest in Samsung's Connect Home System which comes with 3 hubs. I connected the main one via Cat 6 cable to our ASUS router and located it as high in the room as possible. I installed the second hub inside the casita and then the third hub installed in a bedroom of the large house, farthest from the room where our service is located. Installation of this system involved downloading an app to my smartphone, which detected each hub as I installed them. This process was very easy and required no networking skill. Start to finish it took me about 20 minutes to install all 3 hubs. I tested the system at many different spots in both houses, using multiple devices at each spot. The signal was maxed at 5 bars no matter the device or location, including our front and back yards. We have been using this system now for about 3 weeks and it has functioned flawlessly for us, even when relatives visited.
I am quite pleased with the System and it works very well for us, needing no maintenance or attention. I feel that the price of the system is worth having max signal across our lot and a network that needs no maintenance.
Written by a customer while visiting The Insiders
