Customer reviews from Samsung US
Samsung - SmartThings AC1300 Dual-Band Mesh Wi-Fi System (3-Pack) - White
Average customer rating
4
(97 Reviews)
Rating breakdown 97 reviews
5 Stars
49
4 Stars
21
3 Stars
12
2 Stars
4
1 Star
11
63%of customers recommend this product.
(
22 out of
35)
Customer Reviews for Samsung - SmartThings AC1300 Dual-Band Mesh Wi-Fi System (3-Pack) - White
Customer Rating
4
Great!
on October 26, 2020
Posted by: Jonathan
i love this mesh wifi system, it allows me to extend my wifi very far and it allows me to control smartthings, but i would like for samsung to do an update to where it has an online dashboard to manage who is using the wifi and to manage ports. i am doing a project where i need to forward a port but i can't because the hub won't let me. this would be a great feature. but overall this is a great wifi system. keep doing a good job samsung!
I would recommend this to a friend!
Features
3
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Works for current needs
on November 9, 2020
Posted by: fp12
i needed a all in one affair while in school. got this since it combines the smart home hub and wi-fi together. i read the newest model uses plume to handle traffic, and plume itself had good reviews. well when i finally got it all working, plume runs at bare minimum since i am set up as a bridge to a wired router (as in this thing acts only as an access point). also, i'm used to granular control of my access points. plume does not allow this. luckily, my wired router can pick up the slack. but if you are used to having the ability to control what devices go to which ip domain or setting up qos, avoid this thing. once i have settled down into a house, the wi-fi part of this will be turned off (if possible) and i'll keep it as a hub only. wi-fi signal is above average imo.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Slower than my old router
on February 16, 2021
Posted by: Andre O
from WDM, IA
i wanted to buy this to replace a v1 st hub and to cover more of my house. i've been using an orbi router for a few years with only one satellite covering the basement and 1st floor.
i decided to do a speed test before this arrived. on my old router i was getting 250mbs down from the 2nd floor computer. once this was setup i tested and with lots of tweaking i could only get up to 120mbs down. while the router was saying it could get up to 400mbs directly connected to the isp's modem.
i tested at the hub connected to the modem and still could only get 120mbs down. i moved hubs to different locations. i tried removing hubs by unplugging them. i tried adjusting settings in the plum software. still, i could not get over 120mbs and would normally only reach about 70-90mbs.
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
works ok
on March 3, 2021
Posted by: Rob M
from USA
speed and coverage are good. device controls are not accessible without an "s" series or "note" series device. fortunately, i had an old apple iphone that would run the required smartthings app. device stays unusually hot, but not enough to cause burns. needs good ventilation!
Features
4
Performance
3
Design
3
Value
3
Written by a customer while visiting Samsung US
Customer Rating
3
Works pretty good
on March 13, 2021
Posted by: Anonymous
from Batesburg, SC
i bought this to compare and possibly replace my current mesh network. installing the device was very easy, and the speeds are faster than my current mesh. my only issue so far, is unlike my other mesh network, i can not seem to prioritize specific devices. i plan to continue with the samsung smartthings wifi, might even get a few more for better coverage. i would recommend this to anyone who wants a good mesh network.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Need more info onwhat works together
on June 12, 2021
Posted by: Smartfan
i already have a smartthings hub. i wanted to boost my wifi and thought this mesh system would be the perfect addition. i found no information about compatability with an existing hub so i figured it would work. after purchasing and receiving it i had questions about hardware or wireless connections to my existing hub. after calling samsung i was told that i need to disable my existing hub and start over. they even told me that if i just needed a wifi booster i should get something different. this info should be more accessable or listed in a more user friendly laymans way when searching online. the product is quality built and packed well.
Features
5
Performance
3
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
3
Great concept - inconsistent delivery
on September 23, 2021
Posted by: Bman
i like the concept of combining the wifi, wired, and z-wave services into a streamlined, mesh solution. that said, the router service is inconsistent. some networked devices connect without issue while others receive the wrong ip convension or wrong default gateway information from the router. in both instances, it causes these devices not to connect and requires a manual re-initiation (and several) for the device to receive a new ip address with the right convention or the correct gateway information. a somewhat effective workaround is to set static device numbers but that defeats the purpose of dhcp convenience in a home network solution. whether hardwired or wifi, the issue is the same.
I would recommend this to a friend!
Features
5
Performance
2
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
good hardware, need to remove Plume from system
on January 3, 2024
Posted by: raclapponyahoocom
from Bellefontaine ohio
The hardware is very good. That said, plume ruins it. I want full access to all industry standard settings. This includes seperate detailed control of the two nets 2.4 and 5g.. naming for each independent of each other. Turn one off leaving the other and more. I can't run independent diagnostics and several other things on Almost every other commercial or residential router. Plume prevents it. As long as there is no option to boot plume and take direct control of every node, I will rate 1 star due to advanced Samsung stupidity. Not all of us want or need plumes isolation of user and devices. Get rid of it and offer a way to take back full control and lock out plume.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
1
Value
1
Written by a customer while visiting Samsung US