Customer reviews from Samsung US
Samsung - SmartThings AC1300 Dual-Band Mesh Wi-Fi System (3-Pack) - White
Average customer rating
4
(97 Reviews)
Rating breakdown 97 reviews
5 Stars
49
4 Stars
21
3 Stars
12
2 Stars
4
1 Star
11
63%of customers recommend this product.
(
22 out of
35)
Customer Reviews for Samsung - SmartThings AC1300 Dual-Band Mesh Wi-Fi System (3-Pack) - White
Customer Rating
3
Not for me, well maybe
on October 16, 2017
Posted by: Anonymous
from Chandler
[This review was collected as part of a promotion.] I wanted to try out the Samsung Connect system for the sole purpose of extending my WiFi connection. I knew that the device could also connect to Smart devices but I do not have any of those. Once the unboxing was completed, I began to set-up the system. I quickly had problems. Each time I went to connect the hubs, it failed. It took 2-3 tries each time to get the hubs to connect to the app. Once I was finally able to connect all three hubs, I began to test out the system. We have a two story house and connect several phones, laptops, PC's, tablets, game systems, TV's etc. I quickly noticed that the throughput speeds were much slower than my regular 2.4 and 5GHz connections. We also started to see the system lock up regularly and loose the internet connection. I had to unplug the systems and re-set them often to reestablish the connections. To be fair, I did not contact Samsung customer support for this issue. After this happening multiple times, I simply unplugged the system. I recently connected everything back and switched from the default Standalone connect settings to bridge and that seemed to have helped. The system has not locked up for a couple days now and the speeds are at least close to my main connections. At this time, I'm not sure that the benefits of the system outweigh the effort to keep it working. ** Update - After having reinstalled the system, I have not had any of the original issues.
Written by a customer while visiting The Insiders
Customer Rating
4
Good WiFi system for 3-story townhouse
on October 16, 2017
Posted by: maybemarina
from Snoqualmie
[This review was collected as part of a promotion.] I live in a 3-story townhouse, with 1 bedroom on level 1, the living room and main living area on floor 2, and two more bedrooms on floor 3.
I set up one unit on each of the floors. The set-up was fairly simple, and the app was decently easy to use. The wifi appears to be reliable after 1 week of use, with no interruptions and a strong signal anywhere in the townhouse.
I would definitely recommend this product for its reliability and ease of use/setup.
Written by a customer while visiting The Insiders
Customer Rating
4
Challenging set-up but good results
on October 16, 2017
Posted by: HonestDReviews
from Patterson
[This review was collected as part of a promotion.] After receiving our Samsung Connect Home 3pack my husband went about setting it all up. We have a two story home. Our home office is downstairs and that is where the Xfinity router is. We have a family of 5 with everyone on some sort of device throughout the day. Xbox, PCs, Tablets, Phones.
Here is my husbands experience in his words since he is the one that set it up.
Connected wi-fi hub to router and was able to successfully set up, went to add another hub upstairs and connected successfully. Went to hook up third hub and could not connect, was stuck at 27%. Disconnected everything and tried again. Still no luck. After trying to change hub from router, had to reset all 3 hubs several times. Still no connect. Finally changed hub I could not connect to to the router via ethernet and reset hubs again. Finally got all 3 to pair. Now all are working properly. Unsure yet as to effectiveness of speed. We do know that our boys can connect their devices upstairs and now we can connect our phones without losing wi-fi when stepping out in the back yard. Seems a great system with lots of possibilities and when we eventually get more Samsung and/or Smart devices we will be hooking them up as well. When that happens there will be another review.
Unable to get photos and/or video at the moment. Just got the Samsung 360 but have not hooked it up yet. Photos of unboxing and set up are not clear photos so will not post those.
Written by a customer while visiting The Insiders
Customer Rating
4
Easy Setup
on November 1, 2017
Posted by: nxplnbl
from Myrtle Beach
[This review was collected as part of a promotion.] The set up for 2 of the 3 devices was a breeze. The app walks you through step by step. The 3rd hub would not connect for me so I worked with the 2 with no issues. The devices are aesthetically pleasing and will fit in many decor options. They also do not take up too much space, for those of us with limited space or with many devices in one area. Connecting other devices is easy including SmartThings items. I was able to connect all of my compatible items and control them from one app instead of their individual apps. With all of the controls in one app, routines can be created for different actions or times of day which is very convenient. Once I got everything connected, I noticed slower speeds than expected and buffering was noticed on some video games. Streaming services did not seem to be affected. Overall, I really like the device and I would recommend it.
Written by a customer while visiting The Insiders
Customer Rating
4
Easy Connect
on November 1, 2017
Posted by: Asil0729
[This review was collected as part of a promotion.] Easy to connect. Although it does disconnect frequently. Gives nice range when working.
Written by a customer while visiting The Insiders
Customer Rating
5
Easy Set up and scalability
on August 19, 2020
Posted by: Dwijster
from San Francisco, CA
we live in a ranch style home which is more long than it is wide (3500 sq ft in all). these smarthings hubs have been god send as the mesh network means not having to input wifi password as you move thru the home with your devices. i also added 2 additional units to the far corners where the connectivity was poor and they networked fine and now i have amazin connectivity with no dead zones. thank you samsung for making networking easy.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible Product
on October 2, 2020
Posted by: Samsung Customer
from Chicago, IL
we followed all instructions and the product cannot be set up. we checked online help and other reviewers' experiences, and there were many people with the same issue. the device should blink red/green to start set up, but it never came up. samsung help site suggests to reboot the device (what a helpful advice!) and we did that several times. please be aware that this device simply may not work!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Constantly Disconnects
on October 18, 2020
Posted by: Crod
i want to start by saying i own everything samsung. i have 3 of this wifi routers, but man sre they bad. they don't work well, you'll signal strength deteriorates from just being 20 feet apart. i have 1gb internet, and the max i have ever gotten from this routers is 140mb. if you have a device connected using the ethernet cable, then you'll get closer to your internet speed. very disappointed.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Written by a customer while visiting Samsung US