Customer reviews from Samsung US
Samsung - SmartThings AC1300 Dual-Band Mesh Wi-Fi System (3-Pack) - White
Average customer rating
4
(97 Reviews)
Rating breakdown 97 reviews
5 Stars
49
4 Stars
21
3 Stars
12
2 Stars
4
1 Star
11
63%of customers recommend this product.
(
22 out of
35)
Customer Reviews for Samsung - SmartThings AC1300 Dual-Band Mesh Wi-Fi System (3-Pack) - White
Customer Rating
3
An average product
on October 16, 2017
Posted by: bmorin54
from Myerstown
[This review was collected as part of a promotion.] I received a Connect Home Smart System to try out and review. Overall, I would say that I was happy with the product, although some in my family were less enthusiastic. First of all, I should preface this review by saying that I do not have anything in my house that can be hooked up to a Smart Network. I think this is the primary use for this product, so unfortunately I am unable to review it in that regard. However, it is promoted as a Wi-Fi extender and it is in this use that I can give an accurate review. As far as setup is concerned, I found this to be relatively easy. You have to use an app that you download in order to complete the setup, and while the app has nearly unanimous bad reviews I had no problem with it. I set up the entire 3 pack in about 5 minutes. In my home I tend to have slower spots in areas of my basement and outside of my back door, so I strategically place the devices in areas nearby. Since installing, I have not experienced any weak spots or dropped signals. However, my wife has and my son was completely unable to connect his tablet to the network. So, in it's primary function, this product seems to have mixed results. I gave the product 3 out of 5 stars because of this. I wish I had smart devices to connect to the products, because I would have liked to be able to review all features of it. I probably would not purchase the product, especially for the price that it is sold for. However, if someone were to give me one as a gift, I would be happy to keep it and use it. Perhaps one day I will own some smart devices and make better use of it.
Written by a customer while visiting The Insiders
Customer Rating
3
Software needs work
on October 16, 2017
Posted by: jstylen
[This review was collected as part of a promotion.] I was excited to test out this product; I have been interested in trying out mesh Wi-Fi for a while now. Sadly, the device has fallen short for my liking. The app is very limited on what can be configured; I could not find any way to change my subnet which would require significant reconfiguration of my network. At first, I did not think port forwarding was even an option but it is hidden in an odd location. No ability to have separate 5GHz and 2.4GHz SSIDs either. On the bright side, setup is extremely easy when the phone app behaves. With some further development for us power users I can see this being a great device, it just is not there yet.
My wife and I did both encounter some strange connection issues too requiring us to cycle Wi-Fi on our phones. We did not notice any other devices encountering this issue while testing the device though.
I would recommend this to users who just want a simple setup and go device. Power users should probably wait to see if the software improves at all before purchasing.
Written by a customer while visiting The Insiders
Customer Rating
4
Samsung Connect Home Pro
on October 16, 2017
Posted by: lumicloud
[This review was collected as part of a promotion.] The Samsung Connect Home Pro is very easy to setup right out of the box. With 3 wi-fi hubs, the Samsung mesh provides great coverage around the house with stable connection for a lot of devices. The Samsung Connect App for Android works flawlessly on out Android phone. With the app we are able to easily manage the wi-fi network and change settings when necessary. The small hubs look good and easily blend in with the furniture. Internet speed has been excellent for all our connected devices and guests have been able to easily connect to our network.
The Samsung Connect Home Mesh 3 pack is an excellent addition for anyone who wants to get better wi-fi coverage in large spaces
The Samsung Connect Home Mesh 3 pack is an excellent addition for anyone who wants to get better wi-fi coverage in large spaces
Written by a customer while visiting The Insiders
Customer Rating
5
Samsung Connect Home 3 pack
on October 16, 2017
Posted by: msmahall
from Cornelius
[This review was collected as part of a promotion.] This product is very simply packaged and all setup is done via the mobile app Samsung Connect. You must first download the app. Then open the app and add the Samsung Connect Home to your internet modem. There is a quick start guide for you in the box with the hubs. The directions are easy to follow. The mobile app automatically detected each hub once it was plugged in and configuration to my network name and password were very easy. I do not have many smart home devices set up currently, but the few I do, were easily added through the integrated smartthings hub.
The Samsung Connect Home 3 pack has given me much better range than I had. I was hoping to be able to use the Samsung Connect Home outside, and it's working great! I spend a lot of mornings on my back patio. I've had many devices hooked up to my modem before, and would have problems. Now I can add several devices without some being kicked off. So far so good. I really like the design, they're small, and very unobtrusive. They can be easily hidden from view. There is an LED light, but it's not overwhelming. I now have much more flexibility through my home when it comes to connectivity and reliability. I have a strong signal through my home for streaming and typical browsing. My home is approx. 3000 sq ft. I would absolutely recommend this product to mid/large size home owners who are not happy with their current modem and do not want to deal with a wifi extender which puts out a separate signal. Overall the Samsung Connect Home has a clean design, is easy to install/use, and performs spectacular!!
The Samsung Connect Home 3 pack has given me much better range than I had. I was hoping to be able to use the Samsung Connect Home outside, and it's working great! I spend a lot of mornings on my back patio. I've had many devices hooked up to my modem before, and would have problems. Now I can add several devices without some being kicked off. So far so good. I really like the design, they're small, and very unobtrusive. They can be easily hidden from view. There is an LED light, but it's not overwhelming. I now have much more flexibility through my home when it comes to connectivity and reliability. I have a strong signal through my home for streaming and typical browsing. My home is approx. 3000 sq ft. I would absolutely recommend this product to mid/large size home owners who are not happy with their current modem and do not want to deal with a wifi extender which puts out a separate signal. Overall the Samsung Connect Home has a clean design, is easy to install/use, and performs spectacular!!
Written by a customer while visiting The Insiders
Customer Rating
4
Call the fire department these speeds are blazin'!
on October 16, 2017
Posted by: Anonymous
from Hilliard
[This review was collected as part of a promotion.] This mesh router system was very easy to setup. The mobile app used to set it up walks you through each step. This allows you to get set up and online very quickly. I was coming from a very powerful competitive router and say this setup process was hands down easier by far.
Along with setup is the speed. My other router was getting 80mb/s of my 100mb/s connection. However, once I connected to the Samsung Connect home my speeds were at, and most times more, than 100mb/s.
With my other router was having connection issues at the edges of my house. With Samsung Connect home, problem solved. I compared ranges and while the other router had a longer range as a single unit, once I had the combined force of all 3 Samsung Connect Home routers, my house and then some was covered.
Now the drawbacks. There is only one outgoing Ethernet on each hub so if you have to hardwire more than one device a bridge device is needed. But with everything going wifi, it will not be a problem for 90% of people. The other drawback I saw was it is very difficult for port forwarding. Not impossible, but not very easy/clear. Again, not a problem for 90% of people.
All in all, this is a great system. It can get you started covering your home in all its wifi goodness. As an added bonus, you also get the Samsung smart hub features, however I did not have any smart devices to connect. The setup is easy, the speeds are blazing and the coverage is tremendous. If you are in the market for whole home wifi and would like the added bonus of a smart hub do yourself a favor and give this package a try.
Written by a customer while visiting The Insiders
Customer Rating
5
More than I anticipated and better than I expected
on October 16, 2017
Posted by: Anonymous
from Los Angeles
[This review was collected as part of a promotion.] As a Samsung house looking to go more “Smart” this set has been a godsend. I wasn’t aware when I go it that it was also a Smart Things hub, so I saved in not having to buy that as a separate device.
We just built our 2600 sq ft home and were very excited to get all our “smart” devices going. We found that they all wanted to be driven by different hubs and that our connection speeds were dropping greatly on the edges of the house and upstairs.
This was easy to unpack, easy to install (my Galaxy S7 edge, already had the app installed) and getting it connected and providing the best coverage was a snap!
If you are going “Smart” at home or need better wireless coverage at home this Home Mesh set is just the thing you need to get going.
Written by a customer while visiting The Insiders
Customer Rating
4
The future is here
on October 16, 2017
Posted by: SHUANGLI
from BELLAIRE
[This review was collected as part of a promotion.] This is a big jump in technology and although few people can fully utilize this setup at the beginning it gives you the opportunity to really expand your smart home. The setup was incredibly easy and instantly brought wireless internet to areas of my home that my previous router could not. Although the main advantage would be to spread wife throughout a extensive area, I have a typical two story home with 3400 sq ft, but the amount of insulation/housing between my upstairs router and my bedroom was enough to block a reliable connection. Once I set this up, I instantly was able to connect my entire upstairs to the furthest reaches of my downstairs bedroom. In addition, placing the third connect in the garage allowed me to extend range to my front yard which allows me to control my smart lights I use for external lighting. As a wireless router/extender this works absolutely perfectly.
In regards to connecting to other smart things, the system had no problems working with both my upstairs and downstairs thermostat, my smart samsung TV, my philips hue. I especially enjoy the preset commands goodnight, goodmorning, going out, coming home that automatically adjusts everything to fit the specific situation. This is a big leap into the future and certainly a splurge in regards to initial cost and furthermore to buy gadgets that can utilize the system.
Written by a customer while visiting The Insiders
Customer Rating
4
Most user friendly router I've used yet!
on October 16, 2017
Posted by: medgeek88
from Skokie
[This review was collected as part of a promotion.] The Samsung connect home mesh came in very simple packaging. Inside, there were 3 separate boxes, each containing a unit and a power source, with 1 of the boxes also including an Ethernet cable. The instruction given seemed unbelievably simple and I was ready for some trouble shooting.
I plugged each one of the hubs in, and downloaded the "smart things" app on my phone. The app automatically detected everything, asked me to set up a password for my network. From there, everything was good to go! The smart things app gives added functionality such as resetting your network and controlling your smart accessories (lights etc.). The app works flawlessly on my Samsung, but on iOS, it seems to be a hit or miss though.
Written by a customer while visiting The Insiders