Customer reviews from frigidaire.com
Frigidaire - Gallery Series 27" Double Electric Convection Wall Oven with Built-In Microwave - Stainless steel
Average customer rating
4.4
(179 Reviews)
Rating breakdown 179 reviews
5 Stars
119
4 Stars
33
3 Stars
15
2 Stars
7
1 Star
5
Customer Reviews for Frigidaire - Gallery Series 27" Double Electric Convection Wall Oven with Built-In Microwave - Stainless steel
Customer Rating
5
Modern Style andFeatures
on February 23, 2020
Posted by: UpTheVoltage
[This review was collected as part of a promotion.] I bought this to replace an oven / microwave combination in which the microwave had failed. I needed an appliance that would fit the exact space I had in the kitchen cabinets. The Fridgidaire fit perfectly. The black stainless steel provides a contemporary style. And it works great too!
Written by a customer while visiting frigidaire.com
Customer Rating
1
Defective right out of the box
on February 27, 2020
Posted by: Anonymous
[This review was collected as part of a promotion.] Oven was defective immediately after installation. Called for a repair and am now waiting for over a month for the "approved" repair facility to even come out to diagnose the problem. Oven displays an error code (F029) which indicates a failed oven control nodule.
Response from frigidaire.comBy Online Outreach Specialist, February 28, 2020
Hey, jackoff2020! Thank you for taking the time to share your experience with us. We're sorry to hear that this has happened.
After reviewing your account, we see that you’re working with one of our Customer Care Representatives to resolve your concerns. Please feel free to reconnect with us directly via chat or call us at 1-800-374-4432; Monday through Friday from 8:30am to 8pm EST should you have any other questions. Have a great day! – Courtney
After reviewing your account, we see that you’re working with one of our Customer Care Representatives to resolve your concerns. Please feel free to reconnect with us directly via chat or call us at 1-800-374-4432; Monday through Friday from 8:30am to 8pm EST should you have any other questions. Have a great day! – Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
5
Easy to use.
on February 28, 2020
Posted by: mapta3
[This review was collected as part of a promotion.] I have enjoyed cooking again since getting my new oven. The automatic temperature probe works great. I seem to use it more than any other feature.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Simply wonderful!
on March 10, 2020
Posted by: Nitpicker
[This review was collected as part of a promotion.] Replaced a fancier combo with this Frigidaire which has simpler electronics and actually does everything well. Easy to use without studying manual, buttons make sense and don't have to be pressed repeatedly! Love this unit, looks great in kitchen and fan noise is not obtrusive. Continuous microwave beeping when ready is a minor nuisance.
Written by a customer while visiting frigidaire.com
Customer Rating
3
Air deflector
on March 26, 2020
Posted by: KJ1235
The oven seems to work perfectly now. However when delivered to came with a 30 “ oven air deflector. My oven is a 27”. After advising my seller the new part was ordered. It sat at the distributor for a week with no explanation as to why it wasn’t sent. When it arrived two weeks later, it was the wrong part completely. After some research on my own I discovered the correct part number. After an additional 10 work days the correct part finally arrived. I was out of a working oven for over a month when it was all said and done. I can only assume 27 and 30” ovens are built off the same assembly line or right next to each other. Do better.
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, March 30, 2020
Hello KJ1235.
Thank you for taking the time to share this important feedback. We are terribly sorry to learn that you received the incorrect part and then waited several weeks for the correct one to arrive.
We appreciate your patience and hope to restore your faith in the Frigidaire brand in the near future. Should you want to contact us in the future, our Live Chat Team is available on Frigidaire.com or you may call 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Kindly, Anna
Thank you for taking the time to share this important feedback. We are terribly sorry to learn that you received the incorrect part and then waited several weeks for the correct one to arrive.
We appreciate your patience and hope to restore your faith in the Frigidaire brand in the near future. Should you want to contact us in the future, our Live Chat Team is available on Frigidaire.com or you may call 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Kindly, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great user interface
on April 9, 2020
Posted by: Skimeister
[This review was collected as part of a promotion.] The keypad and menu options are so intuitive and the microwave is so quiet
Written by a customer while visiting frigidaire.com
Customer Rating
5
Very nice unit.
on April 11, 2020
Posted by: Dge51
[This review was collected as part of a promotion.] I installed this unit about a month ago, I'm very pleased with the appearance and performance. The microwave cooks fast and evenly. Have only cooked some pizza and some brownies and cakes so far in the oven. I'm very happy with it so far. The only negative I can think of is the controls are so sensitive to touch, it makes it hard to clean them without activating them. Overall I'm very happy with it.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Looks Great and Works Perfectly
on April 11, 2020
Posted by: WestRich
[This review was collected as part of a promotion.] Have an older home and it was difficult to find a unit to fit existing opening. This unit fit perfectly in the space and looks better than the previous unit. It is easy to operate and the having option to use convection or conventional oven is a nice added feature. Also like the slide out (on rollers) oven rack. Glad I purchased it.
Written by a customer while visiting frigidaire.com