Customer reviews from kitchenaid.com
KitchenAid - 18 in. 29-Lb. Built-In Ice Maker - Stainless Steel
Average customer rating
3.8
(112 Reviews)
Rating breakdown 112 reviews
5 Stars
65
4 Stars
13
3 Stars
8
2 Stars
3
1 Star
23
75%of customers recommend this product.
(
69 out of
92)
Customer Reviews for KitchenAid - 18 in. 29-Lb. Built-In Ice Maker - Stainless Steel
Customer Rating
5
Ice party every day
on May 19, 2024
Posted by: Chill 27
[This review was collected as part of a promotion.] Had for one month. So far great ice. Produces plenty of ice and cubes are a perfect size
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great features!
on May 18, 2024
Posted by: Paulownia
[This review was collected as part of a promotion.] Excellent machine. Very quiet. Easy install. Appreciate light and storage bin for scoop.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
great machine
on April 15, 2024
Posted by: SCM1
[This review was collected as part of a promotion.] My wife want an ice machine. We previously had a kitchenaid and used the brand again for the ice machine in the new house. We installed is special as the house did not have one.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Not recommended
on April 11, 2024
Posted by: ephtc20
from Germantown TN
We bought this in our new house in 2017. It has sprung a leak that we still can't locate and ruined our pantry wood floor.
It worked great for a while but such catastrophic failure (with no warning!) is totally unacceptable.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, April 15, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Ice Maker and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 517615.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
2
screwed up from the start
on February 17, 2024
Posted by: Terrible Experience
[This review was collected as part of a promotion.] The machine took 3 months to arrive due to supply chain issues. After installation, The machine quit working after 2 days. Took 2 weeks to fix it. It came from the factory with a faulty part.
Response from kitchenaid.comBy KitchenAid Team, February 21, 2024
Thank you for sharing your experience with us, Terrible Experience. We apologize for the concerns that you are experiencing with your Ice Maker and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 485137.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Undercounter Icemaker Runs hot
on February 15, 2024
Posted by: Hyphen
from San Jose, CA
[This review was collected as part of a promotion.] Functioning as expected. Runs hot which makes the neighboring cabinets warm, keeping any alcohol stored warm as well. Not ideal.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
A dead ice machine on delivery
on February 5, 2024
Posted by: Ice Machine DOA
from Mi
[This review was collected as part of a promotion.] This new ice machine was delivered on Jan 9. I turned it on and an hour later it was off. Service call indicated a new mother board and pump was necessary. Waiting for that to be installed later this week.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, February 6, 2024
Thank you for sharing your experience with us, Ice Machine DOA. We apologize for the concerns that you are experiencing with your Ice Maker and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 478256.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
great features
on January 12, 2024
Posted by: non of the above
[This review was collected as part of a promotion.] I love this product' I had the last one for 12 years until we had the freeze and it screwed it up
Written by a customer while visiting kitchenaid.com