Customer reviews from kitchenaid.com
KitchenAid - 18" 29-Lb. Built-In Ice Maker - Stainless Steel
Average customer rating
4
(98 Reviews)
Rating breakdown 98 reviews
5 Stars
62
4 Stars
12
3 Stars
6
2 Stars
2
1 Star
16
78%of customers recommend this product.
(
65 out of
83)
Customer Reviews for KitchenAid - 18" 29-Lb. Built-In Ice Maker - Stainless Steel
Customer Rating
2
After only one year it is broken
on May 31, 2023
Posted by: Jacana
from Sanford fl
[This review was collected as part of a promotion.] We had our previous ice maker for 20 years and the new one broke after just a year. It also gets mildew on the inside which never happened with the old one. Hopefully it will be repaired under warranty.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Customer Care, June 2, 2023
Thank you for sharing your experience with us, Jacana. We apologize for the concerns that you are experiencing with your Ice Maker and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Twitter @KitchenAidCare. When responding please include your contact information and reference Case # 335549.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Kitchen Aid undercounter icemaker
on July 24, 2023
Posted by: poor appliances
from Yemassee SC
[This review was collected as part of a promotion.] I purchased this ice maker less than a year ago. It has quit making ice and the service rep. that has been assigned can't seem to get it fixed. I am very disappointed in the ice maker but even more so the poor service provided by Kitchen Aid for their product.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, July 25, 2023
Thank you for sharing your experience with us, poor appliances. We apologize for the concerns that you are experiencing with your Ice Maker and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Twitter @KitchenAidCare. When responding please include your contact information and reference Case # 361335.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
SOOOOO LOUD!!!!!
on August 13, 2023
Posted by: Leigh Leigh
from Beaumont, Texas
[This review was collected as part of a promotion.] We have had this ice maker a little over a week. At first we didn’t even notice it was here. Now it is so loud we have to turn it off to watch TV or turn the TV up as loud as it will go. Very annoying and frustrating.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, August 14, 2023
Thank you for sharing your experience with us, Leigh Leigh. We apologize for the concerns that you are experiencing with your Ice Maker and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 372456.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Worst experience ever
on August 23, 2023
Posted by: So bad
from Atlantic beach, N Y
[This review was collected as part of a promotion.] This item was installed three weeks ago and has broken down twice. It is currently down.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, August 25, 2023
Thank you for sharing your experience with us, So bad. We apologize for the concerns that you are experiencing with your Ice Maker and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 378208.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
No good, have had multiple repairs still not fixed
on November 19, 2023
Posted by: LH12
from Neosho, Mo
I bought my ice maker June 2023. By September 2023 it stopped making Ice. They have been to my home 4 times to repair the third time he took the ice maker completely apart with all the machine all over my kitchen floor he even had to weld part of it. He put it back together and the machine started making extreme loud noise by that evening. I had to turn it off I had to wait tlll Monday to call. He came back this past Friday and could not find anything wrong and it started making ice. So the day after Saturday it started it again not making ice and making loud noise.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, November 20, 2023
Thank you for sharing your experience with us, LH12. We apologize for the concerns that you are experiencing with your Ice Maker and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 432183.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Fantastic ice maker delivered within a week.
on October 11, 2022
Posted by: Michael1953
from Austin Tx
[This review was collected as part of a promotion.] We purchased our second ice maker from KitchenAid last month. Price was actually below what we paid for the first one several years ago. It was delivered within a week and was promptly installed. The installation was included in the price!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Super Fast and great features
on May 9, 2019
Posted by: SusanB68
from Wapato, WA
Gender:Female
[This review was collected as part of a promotion.] I bought this icemaker and we love it. It makes ice so fast and we never run out.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
The ice is great
on May 9, 2019
Posted by: Karen C
from Kilgore, TX
Gender:Female
[This review was collected as part of a promotion.] Very happy with the purchase and the ice is great couldn’t ask for anything better.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com