Customer reviews from kitchenaid.com
KitchenAid - 18" 29-Lb. Built-In Ice Maker - Stainless Steel
Average customer rating
4
(98 Reviews)
Rating breakdown 98 reviews
5 Stars
62
4 Stars
12
3 Stars
6
2 Stars
2
1 Star
16
78%of customers recommend this product.
(
65 out of
83)
Customer Reviews for KitchenAid - 18" 29-Lb. Built-In Ice Maker - Stainless Steel
Customer Rating
1
Doesn't Last Long
on April 22, 2025
Posted by: Ice Out
[This review was collected as part of a promotion.] It's the only ice maker that is 18" wide which is what we need to fill the open space in our kitchen. We bought our first one in 2004, that died and got another one in 2016 and that died last year. I'm assuming this one will break down as soon, or sooner. These work fine until they don't...and that breakdown point comes sooner and sooner. I'd never buy one of these again if I had a choice.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Social Team, Consumer Care Team, April 25, 2025
Thank you for sharing your experience with us. We regret to hear that your Ice Maker is not living up to your standards. If you have any questions or concerns with your Ice Maker, please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Ice Maker model/serial number, and reference Case # 712314.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Buy it!
on April 24, 2025
Posted by: Tosacno
[This review was collected as part of a promotion.] I had my ice maker installed about a month ago and could not be happier with it. It’s quiet and produces a ton of ice in just the right size.
Written by a customer while visiting kitchenaid.com