Customer reviews from kitchenaid.com
KitchenAid - 18 in. 29-Lb. Built-In Ice Maker - Stainless Steel
Average customer rating
3.8
(112 Reviews)
Rating breakdown 112 reviews
5 Stars
65
4 Stars
13
3 Stars
8
2 Stars
3
1 Star
23
75%of customers recommend this product.
(
69 out of
92)
Customer Reviews for KitchenAid - 18 in. 29-Lb. Built-In Ice Maker - Stainless Steel
Customer Rating
1
Kitchen Aid Ice Maker
on November 29, 2022
Posted by: BMath
from Sandusky, OH
[This review was collected as part of a promotion.] I purchased this item on 09/21/2022. It was installed in our "new build" home and it operated correctly for 30 days. After operating for 30 days, it suddenly stopped. It will not power on. It was a tedious process contacting Kitchen Aid. Their phone system is not "user friendly". There is no quick way to get a hold of a Customer Service Representative. It will be another 2 weeks before they can dispatch a "Preferred" service provider. Needless to say, very disappointed in Kitchen Aid and their Customer Service.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Customer Care, December 1, 2022
Thank you for sharing your experience with us, BMath. We apologize for the concerns that you are experiencing with your Ice Maker and would like the opportunity to see if we can help. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great ice machine
on November 10, 2022
Posted by: Pickren
from Tampa
[This review was collected as part of a promotion.] I had to wait 2 years for this to be available again. I previously had a similiar Kitchen Aid ice maker that died and wanted another one. With Covid issues with production, they were not available. I am so glad to finally get this ice maker. I love the design and the ice quality.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Fingers Crossed
on October 18, 2022
Posted by: Mykey
from Gilbert, Az
[This review was collected as part of a promotion.] This is the 2nd of the same model I've purchased, the first was installed VERY Badly and ended up shorting out most of the main components (No fault of Kitchen Aid). This one is functioning well so far.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Fantastic ice maker delivered within a week.
on October 11, 2022
Posted by: Michael1953
from Austin Tx
[This review was collected as part of a promotion.] We purchased our second ice maker from KitchenAid last month. Price was actually below what we paid for the first one several years ago. It was delivered within a week and was promptly installed. The installation was included in the price!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great ice machine
on October 4, 2022
Posted by: Pcolapirate
from Pensacola fl
[This review was collected as part of a promotion.] Purchased this a couple weeks ago to replace the one I had. Same make and size. Love the new fetures
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Delivered Damaged
on July 22, 2022
Posted by: Jerry5812
from Bradenton FL
[This review was collected as part of a promotion.] Waited 4 months for delivery of ice maker. Front door was damaged when it arrived. Now waiting for replacement its already over 1 month.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great feature…long over due!
on July 15, 2022
Posted by: DW Design Group
from Southlake TX
[This review was collected as part of a promotion.] Love the new 18” ice maker and it’s finish. We installed it in our design studio kitchen and it gets a lot of use from our clients and employees. It’s been there for a week and we haven’t had to wipe it down because of fingerprints! That’s amazing!! Thank you KitchenAid!!
Dennis Waters
Dennis Waters
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
My favorite appliance
on March 28, 2022
Posted by: PastorMike
from Tulsa, OK
[This review was collected as part of a promotion.] I like to have lots of ice in my sweet tea and this ice maker makes ice the perfect size
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com