Customer reviews from resideo.com
Honeywell Home - T9 Smart Programmable Touch-Screen Wi-Fi Thermostat
Average customer rating
4.1
(2,934 Reviews)
Rating breakdown 2,934 reviews
5 Stars
1,698
4 Stars
569
3 Stars
271
2 Stars
153
1 Star
243
81%of customers recommend this product.
(
1,831 out of
2,267)
Customer Reviews for Honeywell Home - T9 Smart Programmable Touch-Screen Wi-Fi Thermostat
Customer Rating
3
Clock won't stay set
on October 11, 2023
Posted by: Brad p.
from Denver
I've had my t9 installed for a couple weeks, everything was good till this past weekend, now everyday the clock resets. None of the other setting reset, just the clock.
No, I would not recommend this to a friend.
Written by a customer while visiting resideo.com
Posted by: Anonymous
from City of Gary
Verified Purchase:Yes
Overall, it works very well. Navigating the software has its challenges. I still cannot alter the temperature range from my phone. I am not sure why that is not allowed.
Written by a customer while visiting resideo.com
Customer Rating
3
Functions as a thermostat, not worth the cost.
on October 11, 2023
Posted by: andrej
Verified Purchase:Yes
Chose the T9 because it was highly recommended by people in the HVAC trade, internet, etc. I've owned and installed several different brands of smart thermostats and this is definitely no better than a Nest (3rd gen, E, or the newest gen), which everyone said was the case. The smart assistant integrations are worse than Nest, the data it makes available is worse than Nest, and it's missing features from most other smart thermostats. Would not purchase again and I will be leaving it behind when we move.
No, I would not recommend this to a friend.
Written by a customer while visiting resideo.com
Posted by: Rudy V.
Verified Purchase:Yes
I was introduced to Resideo T-9 thermostat during a remodle at my job. I loved it so I put one in my home when we installed our new Boiler.
Written by a customer while visiting resideo.com
Posted by: Negy0
from Florida
Verified Purchase:Yes
This unit is a keeper. Very easy to use and install.
I would recommend this to a friend!
Written by a customer while visiting resideo.com
Posted by: Jerry d
from Airzona
Verified Purchase:Yes
The remote unit in bedroom has no indicator what it’s doing, working or not?
No, I would not recommend this to a friend.
Response from resideo.comBy Joey, Customer care, October 9, 2023
Hi, when the thermostat is running in heat the thermostat background will be a solid orange and a solid blue when running in cool, you also see heat to xx or cooling to xx under the indoor temperature.
Written by a customer while visiting resideo.com
Customer Rating
4
Esay-To-Use But Limited Settings Capabilities
on October 8, 2023
Posted by: Jerry Mc.
from Green Valley, AZ
Verified Purchase:Yes
Easy-to-use thermostat that has a lot of features and capabilities including the addition of remote temperature and humidity sensors to help balance the temperature throughout the home when selected. It works very well to achieve a balanced average temperature throughout the home. It, however, lacks the ability to retain some settings (which should probably be programming) on an on-going basis with each programmed interval- e.g., when selecting rooms with remote sensors to include in the temperature balance throughout the home, the selected rooms only remain selected until the next interval or time that you manually set. The same applies to the fan settings- e.g., if you select "circulate", it reverts back to your default selection of "on" or "auto" at the next programmed interval or time that you manually set. If would be a very convenient feature to have these settings be able to be set and retained so that the user does not need to reset them every time a scheduled interval occurs. Perhaps a future firmware update could include such capabilities? If it is currently possible to have these setting retained interval to interval, I could not find supporting documentation.
I would recommend this to a friend!
Written by a customer while visiting resideo.com
Customer Rating
1
Waste of Money
on October 5, 2023
Posted by: T-9 not working
from Texas
Frequency of use:Daily
Poor app, poor website, worse support. After 3 years still no support and t-stat does not function as described . T-stats have a lot of connection issues and no integration with Alexa. Bought 4 and trashed 2 as no warranty either.
No, I would not recommend this to a friend.
Response from resideo.comBy Joey, Customer care, October 9, 2023
Hi, we're sorry to hear you're having trouble with your units, not something you should expect. You can navigate to the top of this page to find all the ways you can get in touch with us for support.
Written by a customer while visiting resideo.com