Customer reviews from resideo.com
Honeywell Home - T9 Smart Programmable Touch-Screen Wi-Fi Thermostat
Average customer rating
4.1
(2,829 Reviews)
Rating breakdown 2,829 reviews
5 Stars
1,643
4 Stars
555
3 Stars
253
2 Stars
140
1 Star
238
81%of customers recommend this product.
(
1,771 out of
2,180)
Customer Reviews for Honeywell Home - T9 Smart Programmable Touch-Screen Wi-Fi Thermostat
Customer Rating
1
Never trust Resideo Honeywell!!!
on August 11, 2021
Posted by: ResideoIsEvil
Frequency of use:Daily
Resideo would not honor my warranty even after I proved with photographic evidence that their failed device as at fault!
No, I would not recommend this to a friend.
Response from resideo.comBy Support, August 18, 2021
Hi, your experience is important to us and we'd like the opportunity to understand more about your comment. Our team is ready to help! Please visit our Support Center link at the top of the page for ways to get in touch and someone would be happy to help. -Jay
Written by a customer while visiting resideo.com
Posted by: Anonymous 9
from California
Frequency of use:Daily
Gender:Female
Verified Purchase:Yes
Very unhappy with device. It never worked properly according to the temp I set. I could set it to turn ac on at 80 degrees. It would either cool the house down to 70 or not turn on until temp in house was 85 .I tried resetting several times and it still did not work as expected. I’m going back to a device that’s “Old School “.
Written by a customer while visiting resideo.com
Posted by: Toly Mas
Verified Purchase:Yes
Could be better controlled and used . Make it more then two settings
I would recommend this to a friend!
Written by a customer while visiting resideo.com
Posted by: TimeNuff
from Moreno Valley CA
Frequency of use:Daily
Gender:Male
Verified Purchase:Yes
Like the fact that I don't have to get out of bed to turn out of and on and I can turn it on when I'm 30 minutes from home to make sure the house is nice and cool when I get home or the ability to turn it off while I'm on the road of I forgot to do that before leaving the house that way the A/C's not running all day when no one's at home.
I would recommend this to a friend!
Written by a customer while visiting resideo.com
Customer Rating
4
Operates well, software could have more features
on August 30, 2021
Posted by: buckwheat
Verified Purchase:Yes
Pros: works as advertised, drives to remote sensor temp as intended during set time, geo fence (off when away) useful. Touch screen response good. Adjust temp from app good.
Cons: a) can’t display time instead of temp on main screen when idle, b) app can’t show temp and heat/cool activity as graph like radio thermostat app does c) Cannot increase tolerance - the temperature “band” before heat/cool goes back on to maintain temp. At first was worried about more frequent cycling than old tstat, and that it would wear out old AC. Seems ok for now.
I would recommend this to a friend!
Written by a customer while visiting resideo.com
Posted by: Mariel R
from New Jersey
Frequency of use:Daily
Gender:Female
Verified Purchase:Yes
Thermostat works great except for it’s wifi feature which is the main reason i bought this particular model. Initially on installation it connects to my network then it gets disconnected most of the time & finally not connecting at all. I rebooted the router, reset to factory setting, disable SON, disable dfs, disconnected other wifi devices but still cannot find my network. Useless wifi.
No, I would not recommend this to a friend.
Written by a customer while visiting resideo.com
Customer Rating
1
I returned this device because the UI was poor
on September 1, 2021
Posted by: notsharingmyname
Verified Purchase:Yes
Two major issues. One, I am not going to enter a password every time i launch a thermostat app. This is not a financial app, it does not need to be that secure. Two, there is no way to view real-time usage. Tracking day to day usage on my previous thermostat allowed me to recognize issues with my AC before the unit failed. This was not an option with the honywell app or website.
No, I would not recommend this to a friend.
Written by a customer while visiting resideo.com
Customer Rating
4
READ THE DIRECTIONS for EASIER INSTALLATION
on September 5, 2021
Posted by: JoeCa
from Massachusetts
Frequency of use:Daily
Gender:Male
Verified Purchase:Yes
The T9 is almost simple to install, not sure how smart, still new I think I need a sensor to work better, I think!
I would recommend this to a friend!
Written by a customer while visiting resideo.com