Customer reviews from resideo.com
Honeywell Home - T9 Smart Programmable Touch-Screen Wi-Fi Thermostat
Average customer rating
4.1
(2,934 Reviews)
Rating breakdown 2,934 reviews
5 Stars
1,698
4 Stars
569
3 Stars
271
2 Stars
153
1 Star
243
81%of customers recommend this product.
(
1,831 out of
2,267)
Customer Reviews for Honeywell Home - T9 Smart Programmable Touch-Screen Wi-Fi Thermostat
Posted by: Francois C.
from Ottawa
Verified Purchase:Yes
Screen arrived scratched.
Terrible relay sound when it turns on or off.
Terrible relay sound when it turns on or off.
No, I would not recommend this to a friend.
Written by a customer while visiting resideo.com
Posted by: Cdill
from Virginia
Verified Purchase:Yes
Did not like. Ending up buying the ecobee which is 300x better. Backlight is incredible bright, it was like having a spot light in the room. Not the best gui (graphic user interface) happy I returned and bought the superior ecobee.
No, I would not recommend this to a friend.
Written by a customer while visiting resideo.com
Posted by: Hugo H.
from Chandler, AZ
Verified Purchase:Yes
I replaced my old smart thermostat with the T9 and I’m loving my decision. The T9 is intuitive and was easy to operate via the app.
I would recommend this to a friend!
Written by a customer while visiting resideo.com
Customer Rating
5
New to the Resideo Family
on November 20, 2023
Posted by: Daniels Family
from Westchester NY
We purchased the T9 after months of research due to our kids rooms being to 🥶 or 🥵 when our main bedroom was just right. Once we got that and added the additional sensors boy were we in zones for real, we were able to measure and balance the temperature off of their rooms combined and kept everything nice comfortable with our killing our electric and gas. We have even recommended it to family members who have the similar experience.
I would recommend this to a friend!
Written by a customer while visiting resideo.com
Posted by: Jack NJ
from NJ
Verified Purchase:Yes
Thermostat works fine, however the APP takes a long time to refresh, so basically not very useful to control setting from APP
Response from resideo.comBy Joey, Customer care, November 16, 2023
Hi, we appreciate your feedback and would like the opportunity to help. Our Support Center link at the top of the page has all the ways you can get in contact with us to discuss where the issue may be.
Written by a customer while visiting resideo.com
Customer Rating
5
Best Thermostat for 1 Zone house
on November 13, 2023
Posted by: Kerry10
from West Hartford, CT
Purchased T9 in 2022 because of its sensor. 2nd floor was never cool in summer, with Central AC, prior to T9. This summer, using the T9 menu options, I had the option of using its sensor (2nd floor) or main thermostat (1st floor) to determine temp of home. By selecting its sensor, the 2nd floor was so cool. Thank you Honeywell!
I would recommend this to a friend!
Written by a customer while visiting resideo.com
Customer Rating
2
T9 sensor does not show up on APP
on November 13, 2023
Posted by: Chris Craft
from Henrico VA
You say that user can buy up to 20 remote sensors for the T9 stat....
But... user can NOT SEE the remoted sensor activity/temp on the phone APP.
That must really prevent a lot of sensor sales for you guys...
ECOBEE shows every sensor on the system clearly, while remote user is using the APP
But... user can NOT SEE the remoted sensor activity/temp on the phone APP.
That must really prevent a lot of sensor sales for you guys...
ECOBEE shows every sensor on the system clearly, while remote user is using the APP
No, I would not recommend this to a friend.
Response from resideo.comBy Maria, tech support, November 14, 2023
Hi Chris, this is not what you should expect. Please make sure that each sensor is paired with the T9 thermostat. Once you log into the Resideo app and tap your T9 thermostat, please tap the 'Priority' option to select the type of priority that you want to use and see the list of your sensors.
Written by a customer while visiting resideo.com
Posted by: P³TC
from Texas
Verified Purchase:Yes
Works as designed. Easy to install. Controllable from my phone.
I would recommend this to a friend!
Written by a customer while visiting resideo.com