Customer reviews from resideo.com
Honeywell Home - T9 Smart Programmable Touch-Screen Wi-Fi Thermostat
Average customer rating
4.1
(2,934 Reviews)
Rating breakdown 2,934 reviews
5 Stars
1,698
4 Stars
569
3 Stars
271
2 Stars
153
1 Star
243
81%of customers recommend this product.
(
1,831 out of
2,267)
Customer Reviews for Honeywell Home - T9 Smart Programmable Touch-Screen Wi-Fi Thermostat
Posted by: MamaT
from Kansas city, Missouri
Frequency of use:Daily
Gender:Female
Verified Purchase:Yes
Easy to use, with a lot of great features. we ultimately went with Honeywell's because of the separate Rooom monitors.
I would recommend this to a friend!
Written by a customer while visiting resideo.com
Posted by: Vilen
from Georgia
Frequency of use:Daily
Gender:Male
Verified Purchase:Yes
Very easy & smooth to install & use. Multi-sensor configuration is amazing. Had before a Nest which gave me nothing but headache. The single thing was disappointing is the back-plate/footprint was too narrow to cover the unpainted wall from previous thermostat. Also i couldn't find a commercial solution for it, so I had to go DIY. T10 Pro is much better in this aspect.
I would recommend this to a friend!
Written by a customer while visiting resideo.com
Posted by: Mr. Wilson
from Texas
Frequency of use:Daily
Gender:Male
Verified Purchase:Yes
Took care of our thermostat problem being in a hot hallway, now in main living room, keeps house at a better temperature throughout!
I would recommend this to a friend!
Written by a customer while visiting resideo.com
Posted by: George Wade
from Central California
Frequency of use:Daily
Gender:Male
Verified Purchase:Yes
Product was ultimately functioning properly after I was connected to a tech support person in the USA. The tech support people over a 4 day period kept leaving steps out of the setup process.
I would recommend this to a friend!
Written by a customer while visiting resideo.com
Posted by: biff.org
from Pelican Rapids, MN
Frequency of use:Daily
Gender:Male
Verified Purchase:Yes
If you are a current Honeywell thermostat customer, keep in mind, you do need to download a new app to recognize this new unit. Once you do that, setup is easy. It seems to give us the benefit of a multizone HVAC system when setup to balance temps amongst the sensors.
I would recommend this to a friend!
Written by a customer while visiting resideo.com
Posted by: Mike O
from S. C.
Frequency of use:Daily
Verified Purchase:Yes
Thermostat will not pair with remote sensor. Honeywell tech support first identified the problem as a sensor mismatch. After returning the remote sensor and purchasing two more sensors (from different sellers) that would not pair with the T-9 smart thermostat tech support determined thermostat had a "defect" and should be returned for exchange. Only problem is I rewired furnace for this "smart thermostat" and returning it for replacement will disable my hvac system for the time it takes to return and replace the unit. Not worth the trouble.
No, I would not recommend this to a friend.
Written by a customer while visiting resideo.com
Posted by: Eugene
from Westchester, New York
Frequency of use:Daily
Gender:Male
Verified Purchase:Yes
I've had the T9 for several weeks now and it's working well. Setup was simple and quick. Connection to the WiFi was easy, except that I had to enter the password on the thermostat: there's no bluetooth connection allow a smartphone or keyboard pairing to do the input, but at least this only needs to be done once or infrequently (power outages don't wipe out your settings). Connection to the remote sensors, even through metal lath walls to the far other end of the house worked. It does what it should.
The sensors are great since they help me balance the heat in the home properly by providing me more relevant temperature information for areas far away from the thermostat but that are directly affected by the thermostat. Having the humidity sensing at the thermostat and sensors is a plus since it's difficult to try to gauge humidity requirements in the winter with room humidifiers or spot humidity checks.
Some things I'd like improved or upgraded/added:
1) still no Apple HomeKit support. Not sure why this is so difficult to add through firmware/software upgrades. Google Home and Amazon Alexa can work with it, and while I can use those through their apps, I'd prefer to use HomeKit.
2) unlike the actual thermostat, which changes its background color to reflect when the system is on, the app doesn't do this. It tells you the system is heating in a small line of text that alternates between that message and humidity. Why not make it consistent with the interface used on the thermostat. That interface is great in its simplicity. One glance and you know what it's doing.
3) the thermostat itself should have had a built-in occupancy sensor, like many of its competitors. I suppose this was decided based on cost. I don't know how much more expensive it would make this system, but perhaps you can give the consumer that option by provider a version of the thermostat with this feature.
4) the away feature would work better without relying solely on geofenced mobile devices. Let's say I go away while I have guests in the home. I don't want the system to turn off while I am gone but people are there. Since there are occupancy sensors that would be active, those sensors should be able to realize that not everyone is away from home and then keep the system on. I suppose you don't want the system to turn on when only pets are at home, but an option to allow or disallow occupancy sensors when geofencing shows away would provide better control.
2) unlike the actual thermostat, which changes its background color to reflect when the system is on, the app doesn't do this. It tells you the system is heating in a small line of text that alternates between that message and humidity. Why not make it consistent with the interface used on the thermostat. That interface is great in its simplicity. One glance and you know what it's doing.
3) the thermostat itself should have had a built-in occupancy sensor, like many of its competitors. I suppose this was decided based on cost. I don't know how much more expensive it would make this system, but perhaps you can give the consumer that option by provider a version of the thermostat with this feature.
4) the away feature would work better without relying solely on geofenced mobile devices. Let's say I go away while I have guests in the home. I don't want the system to turn off while I am gone but people are there. Since there are occupancy sensors that would be active, those sensors should be able to realize that not everyone is away from home and then keep the system on. I suppose you don't want the system to turn on when only pets are at home, but an option to allow or disallow occupancy sensors when geofencing shows away would provide better control.
3 of the 4 issues could probably be fixed with a firmware/software upgrade. This would be highly appreciated.
Overall, I recommend this.
I would recommend this to a friend!
Written by a customer while visiting resideo.com
Customer Rating
5
Only thing better than the Honeywell T9 is the T10
on April 26, 2020
Posted by: Jon C
from Raleigh, NC 27616
Frequency of use:Daily
Gender:Male
Verified Purchase:Yes
Installation a tad more difficult when compared to nest which uses a simpler easier to use wire insertion with more room. The Honeywell took me longer to install because the spacing and room to insert the wires is more limited. These type of insertion like my previous honeywell tend to make removal and reinstalling very difficult as I ended up breaking the release mechanism on terminals that wouldn't release the wire properly. The nest is a better system for releasing the wire like a robust large speaker wire push release mechanism. That all being said, if you're intent to leave in your last residence and not bring it to a new residence it's a moot point.
Beyond that, this thing slays the Nest imho in everyway. I had the cheaper Nest. The white frost display is difficult to read because of how fuzzy it is and it lacks a touchscreen. The Honeywell T9's color touchscreen is vibrant and always on whereas the Nest has to be motion activated. I like the amount of info which includes the current temp, set temp, and weather.
The remote sensors for the Honeywell detects your presence in a zone unlike the nest I used to have and it takes regular triple A batteries and not lithium disc batteries. I don't even know how you even get into the remote sensor to replace it, but it not as simple as replacing the Honeywell. The honeywell provides a 3M mini command strip for the base for easy mounting and removal (a few extras would be nice for that purpose, 1 isn't really enough and I'm not sure extras are available. You could get a very small standard command strip and cut it to the smaller size it needs to be though).
In practice I love the geofencing option and it works perfectly. I recommend setting the fence a mile or more away so when you're coming home it will trigger so your house is cooling or heating prior to your arrival on long excursions further away. I don't want the geofence to trip if I'm on a quick trip to the grocery store across the street, but on longer excursions its brilliant.
Overall between Active Room mode and Geofencing I don't need scheduling really as I'm at home most of the time and it just follows me and cools or hears wherever me or my guests are and far more accurately controls Temps based on the sensor data.
My dedicated audio room runs very hot because I have 2 tube amps that put out like 550 watts of heat so when I'm in there the sensor knows it and cranks the upstairs zone on more often to remove the heat from that room so much better than where the primary upstairs thermostat is located which is why I bought them. To a lesser degree downstairs my master bedroom stay like 5 degrees hotter or cooler because it's an addition and exposed to elements on 4 sides making it harder to cool or heat. With the sensor in that room, I just walk in and within minutes it exactly the temp I need.
I would recommend this to a friend!
Written by a customer while visiting resideo.com