Customer reviews from resideo.com
Honeywell Home - T9 Smart Programmable Touch-Screen Wi-Fi Thermostat
Average customer rating
4.1
(2,934 Reviews)
Rating breakdown 2,934 reviews
5 Stars
1,698
4 Stars
569
3 Stars
271
2 Stars
153
1 Star
243
81%of customers recommend this product.
(
1,831 out of
2,267)
Customer Reviews for Honeywell Home - T9 Smart Programmable Touch-Screen Wi-Fi Thermostat
Customer Rating
3
mixed results - good hardware, challenged software
on June 8, 2020
Posted by: CDavis
Frequency of use:Daily
Gender:Male
Verified Purchase:Yes
the hardware, instructions and ease of installation are all top notch but the interface with the app is substandard. Unfortunately, I have been completely unable to connect one of three T9s to my account and so cannot control that unit remotely, and I have been unable to successfully invite any other family members to join the account as "users".
Written by a customer while visiting resideo.com
Posted by: Cartermon
from Talladega AL
Frequency of use:Daily
Gender:Male
Verified Purchase:Yes
Very easy to install and use! Love the WiFi features and remote control app
I would recommend this to a friend!
Written by a customer while visiting resideo.com
Posted by: Anonymous
from Port Arthur Texas
Frequency of use:Daily
Gender:Female
Verified Purchase:Yes
Once we installed our T9 Smart Thermostat we were very impressed with how easy it was to install it.
I would recommend this to a friend!
Written by a customer while visiting resideo.com
Posted by: ATDe
from North Carolina
Frequency of use:Daily
Gender:Female
Verified Purchase:Yes
Love this item and the cool features, especially the geofencing. Im looking for to my next ultility bills to see my savings.
I would recommend this to a friend!
Written by a customer while visiting resideo.com
Customer Rating
2
Great Thermostat Terrible App
on June 4, 2020
Posted by: DMAL
from Phoenix, AZ
Frequency of use:Daily
Gender:Male
It's very annoying that the App continuously locks you out, it does not hold a username or password so they both need to be re-entered every time. Additionally, it has a Pass Code feature which also does not work. No matter how many times you set your pass code it does not take it. When this happens it kicks you back out to the Original login screen.
Note: once you turn on Pass Code as a feature you can't turn it off, even though the app allows you to shut it off, it does not, it still requires it. Finally it has a Biometric fingerprint feature to get in but based on the other two methods not working there's no way I would even turn that feature on. They need their programmers to make the app comparable quality to the actual Thermostat. If you don't care about WIFI/mobile phone access to your thermostat, the actual physical T9 thermostats and Sensors are good. Dear Honeywell, this isn't an online banking app, knock of the unnecessary security features that don't work!
Note: once you turn on Pass Code as a feature you can't turn it off, even though the app allows you to shut it off, it does not, it still requires it. Finally it has a Biometric fingerprint feature to get in but based on the other two methods not working there's no way I would even turn that feature on. They need their programmers to make the app comparable quality to the actual Thermostat. If you don't care about WIFI/mobile phone access to your thermostat, the actual physical T9 thermostats and Sensors are good. Dear Honeywell, this isn't an online banking app, knock of the unnecessary security features that don't work!
No, I would not recommend this to a friend.
Written by a customer while visiting resideo.com
Customer Rating
4
Good Thermostat
on June 3, 2020
Posted by: Ray4
from Tulsa Ok
Frequency of use:Daily
Gender:Male
We have had the product for over six months. A little hard to set up but with help from your call in help we were up and running with no problems yet.
I would recommend this to a friend!
Written by a customer while visiting resideo.com
Customer Rating
3
One t9 doesn't sync or work with another t9
on June 3, 2020
Posted by: corp_por_clegg
from cumming, ga
Frequency of use:Daily
Gender:Male
I have two hvac units and cant make both work together. please update software to sync with other thermostats and then it is a SEVEN (5) STAR thermostat hands down!
I would recommend this to a friend!
Written by a customer while visiting resideo.com
Customer Rating
1
Never Delivered Apple HomeKit Compatibility
on May 28, 2020
Posted by: Canturino
from New York, NY
Frequency of use:Daily
Gender:Male
Resideo promised this product would be updated to deliver Apple HomeKit compatibility by the end of 2019. I bought it knowing that could easily be an empty promise, and sure enough it was. It's a decent, but not great, wifi thermostat with a below-average app, but Resideo is not a trustworthy company.r
No, I would not recommend this to a friend.
Written by a customer while visiting resideo.com