Customer reviews from resideo.com
Honeywell Home - T9 Smart Programmable Touch-Screen Wi-Fi Thermostat
Average customer rating
4.1
(2,830 Reviews)
Rating breakdown 2,830 reviews
5 Stars
1,644
4 Stars
555
3 Stars
253
2 Stars
140
1 Star
238
81%of customers recommend this product.
(
1,772 out of
2,181)
Customer Reviews for Honeywell Home - T9 Smart Programmable Touch-Screen Wi-Fi Thermostat
Posted by: Theron
from Seattle, WA
Verified Purchase:Yes
I have a T9 with 2 temp sensors. I use the LR sensor during the day and BR at night. Works great. I like the App also.
I would recommend this to a friend!
Written by a customer while visiting resideo.com
Posted by: Geff S.
from Philipsburg, NJ
Verified Purchase:Yes
I love the ability to program the house temps no matter where we are in the world! No more having to stand in front of the thermostat to set the house temperatures!! Easy to use and easy to program. Works with Google Home too!
Written by a customer while visiting resideo.com
Posted by: Bebo
from Orlando ,Fl
Verified Purchase:Yes
Looks nice and fancy but thermostat not chow when cool is Is on like other thermostat but so far is doing ok.
I would recommend this to a friend!
Written by a customer while visiting resideo.com
Posted by: Anonymous
Verified Purchase:Yes
very difficult to program where as Nest that I had before was much easier
Response from resideo.comBy Joey, Customer care, September 17, 2024
Hi, we appreciate your feedback and would like the opportunity to help. Our Support Center link at the top of the page has all the ways you can get in contact with us for any questions you may have.
Written by a customer while visiting resideo.com
Posted by: Taylor C
Verified Purchase:Yes
Absolutely love our thermostat! An electrician set it up for us because we were having stuff professionally remodeled, but it didn’t seem too hard from the instructions I saw. It’s super easy to use, and the app has been working great too :) Love the simple, clear user interface, and the quick glance of the outside temp too!
No, I would not recommend this to a friend.
Written by a customer while visiting resideo.com
Posted by: Andras
Verified Purchase:Yes
Installation:
This thermostat only works with the multi wire setup (red, white, yellow, green) and required power (blue). The package includes a power adapter in case you don't have a blue cable. The manual is very detailed about the installation process, even though, it is pretty straightforward.
I run into only one thing, that worths mentioning. As the installation was done, I switched the breaker on. This caused my AC unit to start running for a few seconds. After the thermostat booted up, I couldn't turn on the AC. The screen was showing: Waiting for equipment. It turned out, that this is normal, as the AC unit needed a little time (about 2 minutes) to recuperate. After that all worked well.
This thermostat only works with the multi wire setup (red, white, yellow, green) and required power (blue). The package includes a power adapter in case you don't have a blue cable. The manual is very detailed about the installation process, even though, it is pretty straightforward.
I run into only one thing, that worths mentioning. As the installation was done, I switched the breaker on. This caused my AC unit to start running for a few seconds. After the thermostat booted up, I couldn't turn on the AC. The screen was showing: Waiting for equipment. It turned out, that this is normal, as the AC unit needed a little time (about 2 minutes) to recuperate. After that all worked well.
Setup:
The thermostat interface is easy to read, and it has a mode, that just goes through all the settings that can be set on the little panel. Wifi, name, etc.
If the thermostat is at the sensor connection screen, then the connection is simple. The sensor has a little button that needed to be pressed and then it just connects to the thermostat. The sensor comes with the 3M double sided, easy remove tape, it is simple to attach them to the walls in the rooms. It does make sense to buy more sensors if you have multiple levels in your home.
The app on my phone worked right away, I needed to connect with the thermostat using a QR code. The app is not that straightforward, in my opinion, and has some potential for improvement. For example the multiple sensors are shown on a screen which is available in some submenu and only the value for which the thermostat is currently working against shown on the main screen (see prioritized sensor below). There are two modes of operation: automated with schedule, or manual where you can set a setpoint temperature, which overrides the schedule. The manual will eventually revert back to the schedule. Since there are multiple sensors in the system, there are two ways to prioritize the sensors: one is to use explicit priorities for one sensor, the other is to use the sensor's motion detection feature and automatically switch the priority.
This latter, however, needs a sensor in that room where the thermostat installed too, since the thermostat itself has (according to the software) no motion sensor. This is a bit of a catch.
Setting a schedule is very straightforward: set the desired temperature for the desired time period then select the sensor for the period that has the priority or use the motion detection feature - and done.
What I miss, and what I had in the Bryant unit that I replaced, is the humidity control. In the old thermostat I could set that I want to limit the humidity to 45% with the temperature control range of 2F. This meant that even if the temperature was correct, let's say 70F, but the humidity went up to 46% , the AC would turn on, and would work either until the value is back to 45%, or the temperature went down to 68F.
The thermostat interface is easy to read, and it has a mode, that just goes through all the settings that can be set on the little panel. Wifi, name, etc.
If the thermostat is at the sensor connection screen, then the connection is simple. The sensor has a little button that needed to be pressed and then it just connects to the thermostat. The sensor comes with the 3M double sided, easy remove tape, it is simple to attach them to the walls in the rooms. It does make sense to buy more sensors if you have multiple levels in your home.
The app on my phone worked right away, I needed to connect with the thermostat using a QR code. The app is not that straightforward, in my opinion, and has some potential for improvement. For example the multiple sensors are shown on a screen which is available in some submenu and only the value for which the thermostat is currently working against shown on the main screen (see prioritized sensor below). There are two modes of operation: automated with schedule, or manual where you can set a setpoint temperature, which overrides the schedule. The manual will eventually revert back to the schedule. Since there are multiple sensors in the system, there are two ways to prioritize the sensors: one is to use explicit priorities for one sensor, the other is to use the sensor's motion detection feature and automatically switch the priority.
This latter, however, needs a sensor in that room where the thermostat installed too, since the thermostat itself has (according to the software) no motion sensor. This is a bit of a catch.
Setting a schedule is very straightforward: set the desired temperature for the desired time period then select the sensor for the period that has the priority or use the motion detection feature - and done.
What I miss, and what I had in the Bryant unit that I replaced, is the humidity control. In the old thermostat I could set that I want to limit the humidity to 45% with the temperature control range of 2F. This meant that even if the temperature was correct, let's say 70F, but the humidity went up to 46% , the AC would turn on, and would work either until the value is back to 45%, or the temperature went down to 68F.
Accuracy:
I would say the sensors are decently accurate, the thermostat has a fine tuning point where absolute measurement errors can be compensated.
I would say the sensors are decently accurate, the thermostat has a fine tuning point where absolute measurement errors can be compensated.
Overall impression:
I'm actually amazed by this controller. I have a finished basement, a main flooor with living room, and the bedrooms. It was always a pain to get the right temperature in the three levels. This one does the job.
I'm actually amazed by this controller. I have a finished basement, a main flooor with living room, and the bedrooms. It was always a pain to get the right temperature in the three levels. This one does the job.
Written by a customer while visiting resideo.com
Posted by: NotSmartHome
Verified Purchase:Yes
Easy install, the instructions anticipated any problem I might have. The hardest part of the whole thing was drilling the holes, and the hardest part of that was finding where I'd left my drill. My house is 10x more comfortable not solely relying on a single temperature sensor.
Written by a customer while visiting resideo.com
Customer Rating
1
Total garbage
on August 29, 2024
Posted by: Aris ecniv
from Jacksonville fl
Do not buy this thermostat. Go with ecobee. The sensors don't work either.
No, I would not recommend this to a friend.
Response from resideo.comBy Joey, Customer care, September 16, 2024
Hi, this is not something you should expect and we apologize for the experience. We're here to help if you need assistance in the future - just visit our Support Center link at the top of the page to find ways to contact us.
Written by a customer while visiting resideo.com